G2 reviewers report that Hostaway excels in user support, with many users praising the responsiveness and helpfulness of the support team. For instance, one user highlighted how Jeffrey from the support team was "amazing and extremely helpful" in resolving connectivity issues across platforms like Airbnb and Booking.com.
Users say that Hostaway's onboarding process is notably smooth, with recent feedback mentioning how Warren Figueroa made the initial setup "super easy." This ease of implementation is a significant advantage for new users looking to get started quickly.
Reviewers mention that while Escapia provides a centralized location for managing reservations and contracts, it lacks the same level of user satisfaction as Hostaway. Users appreciate the ability to access information quickly, but some feel that the overall experience could be improved.
According to verified reviews, Hostaway stands out for its intuitive features, such as the calendar management tool, which users find helpful for managing multiple platforms efficiently. This feature has been highlighted as a game-changer for property management.
Users report that Escapia is easy to use and integrates well with existing systems, but it struggles with more complex needs. While some users appreciate the reservation grid for filtering available properties, others feel that it doesn't fully meet their workflow requirements.
Reviewers highlight that Hostaway's overall satisfaction ratings are significantly higher than Escapia's, indicating a stronger alignment with user needs. The positive feedback on Hostaway's product direction and ongoing support suggests that it is a reliable partner for small businesses in the vacation rental market.
Pricing
Entry-Level Pricing
Escapia
No pricing available
Hostaway
No pricing available
Free Trial
Escapia
No trial information available
Hostaway
No trial information available
Ratings
Meets Requirements
7.3
11
9.2
309
Ease of Use
6.7
11
8.9
317
Ease of Setup
4.4
6
8.6
273
Ease of Admin
5.0
6
8.9
151
Quality of Support
7.5
10
9.5
307
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