# Hiya Connect Branded Call vs Phone.com Comparison
---
## AI Generated Summary
- Users report that Phone.com offers a solid **Voicemail to Email** feature, which allows for easy access to messages, while Hiya Connect Branded Caller ID lacks this functionality, making it less convenient for users who rely on email notifications for voicemails.
- Reviewers mention that Phone.com excels in **Conference Calls** with a rating of 8.5, providing a reliable platform for group discussions, whereas Hiya Connect's rating of 7.2 indicates that users find its conference call capabilities less robust.
- G2 users highlight Phone.com's **Automated Attendants** feature, scoring 8.9, which helps streamline call management effectively, while Hiya Connect's score of 7.3 suggests that its automated features may not be as user-friendly or efficient.
- Users on G2 appreciate Phone.com's **Video Conferencing** capabilities, rated at 8.9, which are noted for their quality and ease of use, contrasting with Hiya Connect's lower score of 7.3, indicating potential limitations in video functionality.
- Reviewers say that Phone.com provides a better overall **Quality of Support** with a score of 7.9, which is crucial for small businesses needing assistance, while Hiya Connect shines with a higher score of 9.5, indicating exceptional support services that users find very helpful.
- Users report that Phone.com has a more flexible **Software Pairing** capability with a score of 7.5, allowing for better integration with other tools, while Hiya Connect's score of 7.3 suggests it may not offer the same level of compatibility with third-party applications.



| | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.5 out of 5 | 
| **Total Reviews** | 137 | 35 | 
| **Largest Market Segment** | Mid-Market (47.0% of reviews) | Small-Business (77.4% of reviews) | 
| **Entry Level Price** | Starting at $29.00 Per Month | $18.00 1 User Per Month | 

---
## Top Pros & Cons

### Hiya Connect Branded Call

Pros:
- Ease of Use (20 reviews)
- Helpful (19 reviews)

Cons:
- Call Issues (6 reviews)
- Expensive (6 reviews)

### Phone.com

Pros:
- Business Tools (2 reviews)
- Customer Service (2 reviews)

Cons:
- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)

---
## Ratings Comparison
| Rating | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
  | **Meets Requirements** | 8.8 (97 reviews) | 7.9 (24 reviews) | 
  | **Ease of Use** | 9.5 (100 reviews) | 7.7 (24 reviews) | 
  | **Ease of Setup** | 9.4 (92 reviews) | 8.2 (11 reviews) | 
  | **Ease of Admin** | 9.4 (59 reviews) | 7.8 (9 reviews) | 
  | **Quality of Support** | 9.4 (93 reviews) | 7.8 (22 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (60 reviews) | 7.2 (9 reviews) | 
  | **Product Direction (% positive)** | 9.4 (93 reviews) | 6.1 (21 reviews) | 

---
## Pricing

### Hiya Connect Branded Call

#### Entry-Level Pricing

Plan: Monthly Volume Packages

Price: Starting at $29.00 Per Month

Description: Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.

Key Features:
- Brand up to 3,000 branded calls/month
-  Billed monthly via credit card
- Cancel or change plan anytime

[Browse all 2 editions](https://www.g2.com/products/hiya-connect-branded-call/pricing)

#### Free Trial

No

### Phone.com

#### Entry-Level Pricing

Plan: Basic Users

Price: $18.00 1 User Per Month

Description: Perfect for entrepreneurs and start-up businesses. 

Key Features:
- 500 pooled minutes
- 1 phone number per account
- Video conferencing with 10 participants

[Browse all 3 editions](https://www.g2.com/products/phone-com/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | 8.6/10 | 63 |
| **Phone.com** | N/A | N/A |

#### Quality Assurance

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Evaluation** | 9.0 (40 reviews) | Not enough data | 
| **Calibration** | 8.8 (34 reviews) | Not enough data | 
| **Reports** | 8.5 (50 reviews) | Not enough data | 

#### Engagement

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Feedback** | 8.6 (33 reviews) | Not enough data | 
| **Dashboards** | 8.8 (50 reviews) | Not enough data | 
| **Training** | 8.4 (33 reviews) | Not enough data | 

#### Performance

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Integrations** | 8.7 (33 reviews) | Not enough data | 
| **Compliance** | 9.1 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **AI Text Generation** | 7.8 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (29 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Collaboration Tools

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Video Conferencing

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Phone.com** | 8.9/10 | 18 |

#### Platform Basics - VoIP Providers

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.1 (15 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 9.2 (8 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.1 (9 reviews) | 
| **Screen Sharing** | Not enough data | 8.8 (7 reviews) | 
| **Conference Calls** | Not enough data | 8.8 (11 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 8.8 (10 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Software Pairing** | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | 9.0 (8 reviews) | 
| **Individual Download** | Not enough data | Feature Not Available | 

#### Advanced Features

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Hold Music** | Not enough data | 8.6 (11 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 9.1 (11 reviews) | 
| **VOiP Number** | Not enough data | 9.0 (14 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories

**Unique to Hiya Connect Branded Call (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Phone.com (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiya Connect Branded Call | Phone.com | 
|---|---|---|
| **Small-Business** | 38.8% | 77.4% | 
| **Mid-Market** | 47.0% | 16.1% | 
| **Enterprise** | 14.2% | 6.5% | 

### By Industry

#### Hiya Connect Branded Call

- **Financial Services:** 14.0%
- **Insurance:** 9.3%
- **Hospital & Health Care:** 5.6%
- **Retail:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Telecommunications:** 3.7%
- **Consumer Services:** 3.7%
- **Information Technology and Services:** 3.7%
- **Health, Wellness and Fitness:** 2.8%
- **Banking:** 2.8%
- **Other:** 43.0%

#### Phone.com

- **Computer Software:** 13.3%
- **Marketing and Advertising:** 10.0%
- **Transportation/Trucking/Railroad:** 6.7%
- **Real Estate:** 6.7%
- **Insurance:** 6.7%
- **Consumer Services:** 6.7%
- **Airlines/Aviation:** 3.3%
- **Business Supplies and Equipment:** 3.3%
- **Commercial Real Estate:** 3.3%
- **Construction:** 3.3%
- **Other:** 36.7%

---
## Alternatives

### Alternatives to Hiya Connect Branded Call

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to Phone.com

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3588 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56511 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)

---
## Top Discussions

### Hiya Connect Branded Call

- Title: [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) — 3 comments
  > **Top comment:** "Reputation management via caller ID services for major carriers."

### Phone.com

- Title: [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) — 1 comment
  > **Top comment:** "Yes it is. I’ve been using it for 9 months "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiya-connect-branded-call-vs-phone-com)