# Hiver, Zoom Workplace vs Help Scout Comparison

| | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 56,391 | 428 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (50.9% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | Free | Free | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Video Quality (2115 reviews)

Cons:
- Missing Features (803 reviews)
- Audio Problems (708 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.2 (42711 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.1 (42873 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.1 (13973 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 9.0 (12515 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 8.7 (31571 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.1 (11688 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.4 (40167 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | 8.6 (167 reviews) | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 5.8 (8 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | Feature Not Available | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 7.7 (61 reviews) | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 7.5 (39 reviews) | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | 8.2 (152 reviews) ✓ Verified | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Communication

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8210 |
| **Help Scout** | N/A | N/A |

#### Content Sharing

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6585 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | Not enough data | 9.1 (6784 reviews) ✓ Verified | Not enough data | 
| **File Sharing** | Not enough data | 8.8 (6026 reviews) ✓ Verified | Not enough data | 

#### Collaboration

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5131 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (6775 reviews) ✓ Verified | Not enough data | 
| **Participation Controls** | Not enough data | 9.0 (6520 reviews) ✓ Verified | Not enough data | 
| **Survey Tools** | Not enough data | 8.7 (4987 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | Not enough data | 9.3 (7128 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5076 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | Not enough data | 9.0 (6336 reviews) ✓ Verified | Not enough data | 
| **Markup Tools** | Not enough data | 8.7 (4826 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Virtual Classroom

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (106 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 720 |
| **Help Scout** | N/A | N/A |

#### Business Instant Messaging

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.6 (513 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.7 (527 reviews) | Not enough data | 
| **Search** | Not enough data | 8.5 (504 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (524 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 9.2 (542 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (509 reviews) | Not enough data | 
| **Web Application** | Not enough data | 8.9 (512 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (507 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 8.5 (175 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 8.4 (171 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 8.4 (172 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 8.3 (170 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 8.2 (169 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.6 (76 reviews) | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |
| **Help Scout** | N/A | N/A |

#### Grammar

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Grammar Check** | Not enough data | 9.0 (75 reviews) | Not enough data | 
| **Tone Check** | Not enough data | 8.7 (75 reviews) | Not enough data | 
| **Sentence Formatting** | Not enough data | 9.0 (76 reviews) | Not enough data | 

#### Formatting

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Plagiarism Check** | Not enough data | 8.7 (72 reviews) | Not enough data | 
| **Style Editor** | Not enough data | 8.4 (70 reviews) | Not enough data | 
| **Citation Finder** | Not enough data | 8.5 (72 reviews) | Not enough data | 

#### Content 

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Idea Recommendation** | Not enough data | 8.7 (71 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 8.5 (71 reviews) | Not enough data | 
| **Form Generation** | Not enough data | 8.6 (70 reviews) | Not enough data | 

#### Product Type

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | Not enough data | 
| **Plugin** | Not enough data | 8.8 (69 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | Not enough data | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 395 |
| **Help Scout** | N/A | N/A |

#### Design Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Drawing** | Not enough data | 8.6 (295 reviews) | Not enough data | 
| **Marker Colors** | Not enough data | 8.5 (288 reviews) | Not enough data | 
| **Mind Mapping** | Not enough data | 8.2 (279 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.3 (281 reviews) | Not enough data | 
| **Drag-and-Drop** | Not enough data | 8.6 (287 reviews) | Not enough data | 

#### Communication Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Voting** | Not enough data | 8.7 (290 reviews) | Not enough data | 
| **Commenting** | Not enough data | 8.9 (293 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (277 reviews) | Not enough data | 
| **Sharing** | Not enough data | 8.8 (289 reviews) | Not enough data | 

#### Software Offering

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **In-Browser** | Not enough data | 8.5 (284 reviews) | Not enough data | 
| **Desktop App** | Not enough data | 9.3 (295 reviews) | Not enough data | 
| **Mobile App** | Not enough data | 8.9 (289 reviews) | Not enough data | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (79 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (80 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.8 (78 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24014 |
| **Help Scout** | N/A | N/A |

#### Presenter Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16927 reviews) | Not enough data | 
| **Notifications Blocker** | Not enough data | 8.6 (12631 reviews) ✓ Verified | Not enough data | 
| **Remote Control** | Not enough data | 8.7 (13568 reviews) ✓ Verified | Not enough data | 
| **Switch Presenter** | Not enough data | 8.9 (17374 reviews) ✓ Verified | Not enough data | 

#### Conferencing Options

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19399 reviews) ✓ Verified | Not enough data | 
| **Audio Conferencing** | Not enough data | 9.2 (19557 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Not enough data | 9.3 (21555 reviews) ✓ Verified | Not enough data | 

#### Application Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16002 reviews) ✓ Verified | Not enough data | 
| **Recording** | Not enough data | 9.1 (19242 reviews) ✓ Verified | Not enough data | 
| **In-Browser Application** | Not enough data | 8.8 (16115 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Decision Making** | Not enough data | 7.5 (238 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 9.7 (11 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 8.1 (6 reviews) | 

#### Design

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 7.7 (8 reviews) | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 8.8 (7 reviews) | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 9.4 (59 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 8.9 (52 reviews) | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 9.0 (52 reviews) | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 9.1 (53 reviews) | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 8.5 (47 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 9.2 (59 reviews) | 

#### Analytics

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 8.5 (50 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | Not enough data | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 582 |
| **Help Scout** | N/A | N/A |

#### Platform Basics

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | Not enough data | 
| **Video Capture** | Not enough data | 9.1 (413 reviews) | Not enough data | 
| **Image Editor** | Not enough data | 7.8 (379 reviews) | Not enough data | 

#### Platform Content

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (375 reviews) | Not enough data | 
| **Text Extraction** | Not enough data | 7.8 (373 reviews) | Not enough data | 
| **Screen Record** | Not enough data | 9.0 (402 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.5 (401 reviews) | Not enough data | 
| **Platform Search** | Not enough data | 8.1 (375 reviews) | Not enough data | 

#### Agentic AI - Screen and Video Capture

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (134 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 175 |
| **Help Scout** | N/A | N/A |

#### Inbox Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 8.1 (100 reviews) | Not enough data | 
| **Filters** | Not enough data | 8.2 (102 reviews) | Not enough data | 
| **Reminders** | Not enough data | 8.8 (103 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.8 (103 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Calendar** | Not enough data | 8.9 (111 reviews) | Not enough data | 
| **Contacts** | Not enough data | 8.8 (104 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.5 (103 reviews) | Not enough data | 

#### Software Options

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (103 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | 9.0 (102 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (50 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (51 reviews) | Not enough data | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |
| **Help Scout** | N/A | N/A |

#### Platform Basics

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (62 reviews) | Not enough data | 
| **Mail Management** | Not enough data | 8.2 (58 reviews) | Not enough data | 
| **Visitor Database** | Not enough data | 8.7 (37 reviews) | Not enough data | 
| **Reports & Analytics** | Not enough data | 8.7 (39 reviews) | Not enough data | 
| **Blacklist Screenings** | Not enough data | 8.2 (38 reviews) | Not enough data | 
| **Badge Issuance** | Not enough data | 8.0 (39 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.3 (40 reviews) | Not enough data | 

#### Platform Data

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Automation** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.3 (57 reviews) | Not enough data | 
| **Visitor Logs** | Not enough data | 8.2 (58 reviews) | Not enough data | 
| **Dashboard** | Not enough data | 8.4 (60 reviews) | Not enough data | 

#### Platform Interoperability

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Notifications** | Not enough data | 8.7 (63 reviews) | Not enough data | 
| **Hardware** | Not enough data | 8.2 (59 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Integration** | Not enough data | 8.6 (59 reviews) | Not enough data | 

#### Additional Functionality - Visitor Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Hardware Integration** | Not enough data | 8.5 (35 reviews) | Not enough data | 
| **Multi-lingual Support** | Not enough data | 7.7 (35 reviews) | Not enough data | 

#### Agentic AI - Visitor Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Decision Making** | Not enough data | 7.7 (25 reviews) | Not enough data | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 46 |
| **Help Scout** | N/A | N/A |

#### Platform Basics

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | Not enough data | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | Not enough data | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | Not enough data | 

#### Platform Content

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | Not enough data | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | Not enough data | 

#### Platform Interoperability

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | Not enough data | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | Not enough data | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | Not enough data | 

#### Agentic AI - Digital Signage

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.9/10 | 35646 |
| **Help Scout** | N/A | N/A |

#### Collaboration Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (30793 reviews) ✓ Verified | Not enough data | 
| **Presentations** | Not enough data | Feature Not Available | Not enough data | 
| **Whiteboarding** | Not enough data | Feature Not Available | Not enough data | 
| **Live Chat** | Not enough data | 9.1 (14835 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (14821 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Scheduling** | Not enough data | 8.9 (28185 reviews) ✓ Verified | Not enough data | 
| **Recording** | Not enough data | 9.0 (27229 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | Not enough data | 8.9 (27468 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | Not enough data | 9.0 (15235 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Mobile** | Not enough data | 8.9 (26539 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | Not enough data | 8.8 (13945 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | Not enough data | 9.2 (15881 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (435 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.8 (436 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.8 (413 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Responses

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.5 (31 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (36 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.8 (42 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.4 (34 reviews) | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |
| **Help Scout** | N/A | N/A |

#### Calendar View

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (392 reviews) | Not enough data | 
| **Customizable Viewing** | Not enough data | 8.5 (397 reviews) | Not enough data | 

#### Shared Calendar

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (385 reviews) | Not enough data | 
| **Multiple Calendar Management** | Not enough data | 8.3 (386 reviews) | Not enough data | 

#### Accessibility

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (380 reviews) | Not enough data | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (377 reviews) | Not enough data | 

#### Integration

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (374 reviews) | Not enough data | 
| **Import Events** | Not enough data | 8.2 (380 reviews) | Not enough data | 
| **Software Integrations** | Not enough data | 8.5 (379 reviews) | Not enough data | 

#### Notifications

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (379 reviews) | Not enough data | 
| **Location-Based Alerts** | Not enough data | 7.9 (375 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (298 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.5 (303 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.5 (307 reviews) | Not enough data | 

#### Agentic AI - Calendar

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (117 reviews) | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |
| **Help Scout** | N/A | N/A |

#### Design

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.3 (43 reviews) | Not enough data | 
| **Themes** | Not enough data | 9.3 (43 reviews) | Not enough data | 

#### Collaboration

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | Not enough data | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | Not enough data | 

#### File Types

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Import** | Not enough data | 9.1 (42 reviews) | Not enough data | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | Not enough data | 

#### Edit & Revise

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | Not enough data | 
| **Suggestion Mode** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | Not enough data | 

#### Integrate & Embed

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | Not enough data | 
| **Website** | Not enough data | 9.1 (43 reviews) | Not enough data | 
| **Applications** | Not enough data | 9.3 (45 reviews) | Not enough data | 

#### Operating System

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | Not enough data | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | Not enough data | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | Not enough data | 

#### Agentic AI - Document Creation

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | Not enough data | 

#### Time Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |
| **Help Scout** | N/A | N/A |

#### Integrations

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (644 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 8.6 (672 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | 8.9 (673 reviews) | Not enough data | 
| **Google Meet Integration** | Not enough data | 7.7 (638 reviews) | Not enough data | 
| **Salesforce Integration** | Not enough data | 7.6 (631 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (643 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 8.5 (658 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 8.1 (630 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (639 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 8.5 (655 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 8.4 (653 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (165 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (168 reviews) | Not enough data | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |
| **Help Scout** | N/A | N/A |

#### Seating Options

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Amenities** | Not enough data | 8.4 (19 reviews) | Not enough data | 
| **Automatic Grouping** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Predefined Neighborhoods** | Not enough data | 8.6 (19 reviews) | Not enough data | 
| **Recurring Reservations** | Not enough data | 8.9 (19 reviews) | Not enough data | 

#### Tech Stack

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Moble App Offering** | Not enough data | 8.5 (21 reviews) | Not enough data | 
| **Employee Communications Integrations** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Calendar Integrations** | Not enough data | 9.2 (23 reviews) | Not enough data | 
| **SSO Compatible** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.6 (19 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.5 (19 reviews) | Not enough data | 
| **AI Text-to-3D** | Not enough data | 7.2 (19 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | Not enough data | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 8.3 (103 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | Feature Not Available | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 8.3 (26 reviews) | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 8.8 (28 reviews) | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Feature Not Available | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 243 |
| **Help Scout** | N/A | N/A |

#### Meeting Prep - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (122 reviews) | Not enough data | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (131 reviews) | Not enough data | 
| **Automated Scheduling** | Not enough data | 8.5 (126 reviews) | Not enough data | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (155 reviews) | Not enough data | 
| **Voice Recognition** | Not enough data | 8.7 (125 reviews) | Not enough data | 
| **Action Item Tracking** | Not enough data | 8.8 (129 reviews) | Not enough data | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (122 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.5 (124 reviews) | Not enough data | 
| **Smart Summaries** | Not enough data | 9.1 (140 reviews) | Not enough data | 

#### Accessibility - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Language Translation** | Not enough data | 8.4 (123 reviews) | Not enough data | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | Not enough data | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (116 reviews) | Not enough data | 

#### Agentic AI - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (77 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (78 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (81 reviews) | Not enough data | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | 10.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.2 (10 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 2573 |
| **Help Scout** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | Not enough data | 

#### Extensions

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (1484 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | Not enough data | 8.8 (1460 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Not enough data | 8.7 (1369 reviews) | Not enough data | 

#### Features

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (1381 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Not enough data | 8.7 (1334 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 8.9 (1776 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | Not enough data | 9.2 (2023 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Not enough data | 9.3 (2107 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Not enough data | 8.8 (1603 reviews) ✓ Verified | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Access Control** | Not enough data | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Hiver (14):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Zoom Workplace (18):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)

**Unique to Help Scout (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Zoom Workplace | Help Scout | 
|---|---|---|---|
| **Small-Business** | 66.9% | 50.9% | 62.0% | 
| **Mid-Market** | 27.2% | 31.3% | 33.7% | 
| **Enterprise** | 5.9% | 17.7% | 4.4% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (830 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7617 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48017 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19008 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5821 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39048 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1238 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7617 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-zoom-workplace-vs-help-scout)