# Hiver, Teamwork Desk vs Freshdesk Comparison

| | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 58 | 3,748 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (70.7% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | Free | $8.50 | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Teamwork Desk

Pros:
- Automation (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Learning Curve (1 reviews)
- Steep Learning Curve (1 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.9 (50 reviews) | 8.6 (3280 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.8 (52 reviews) | 8.9 (3304 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.8 (27 reviews) | 8.6 (2360 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.9 (25 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 8.7 (48 reviews) | 8.7 (3179 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 8.9 (25 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.3 (52 reviews) | 8.8 (3249 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Teamwork Desk

#### Entry-Level Pricing

Plan: Starter

Price: $8.50

Description: A ticket management tool for small teams who are just getting started

Key Features:
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes

[Browse all 4 editions](https://www.g2.com/products/teamwork-desk/pricing)

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Teamwork Desk** | 8.2/10 | 43 |
| **Freshdesk** | 8.2/10 | 2591 |

#### Ticket and Case Management

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | 8.9 (42 reviews) ✓ Verified | 8.9 (2252 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | 8.8 (43 reviews) ✓ Verified | 8.8 (2264 reviews) ✓ Verified | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | 8.8 (42 reviews) ✓ Verified | 8.5 (2192 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | 9.0 (40 reviews) ✓ Verified | 8.5 (2068 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Feature Not Available | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | 8.6 (41 reviews) ✓ Verified | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | 8.8 (41 reviews) ✓ Verified | 8.7 (2027 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | 8.7 (24 reviews) ✓ Verified | 8.3 (1378 reviews) ✓ Verified | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | 8.5 (32 reviews) ✓ Verified | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | 9.1 (38 reviews) ✓ Verified | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | 6.0 (8 reviews) | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | 5.6 (6 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 7.5 (104 reviews) | Feature Not Available | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 7.8 (160 reviews) | 7.4 (16 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | 8.9 (19 reviews) ✓ Verified | 8.6 (1550 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | 8.3 (1967 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 8.7 (229 reviews) | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 7.1 (14 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (203 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | Not enough data | 

#### Time Management

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Customization ** | 7.8 (160 reviews) | 7.4 (16 reviews) ✓ Verified | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Teamwork Desk** | 9.0/10 | 11 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | 9.2 (11 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | 8.7 (10 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | Feature Not Available | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 8.5 (253 reviews) | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 7.7 (85 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Teamwork Desk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Hiver (12):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


**Unique to Freshdesk (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Teamwork Desk | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 66.9% | 70.7% | 48.6% | 
| **Mid-Market** | 27.2% | 24.1% | 39.7% | 
| **Enterprise** | 5.9% | 5.2% | 11.7% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Teamwork Desk

- **Marketing and Advertising:** 27.6%
- **Information Technology and Services:** 15.5%
- **Internet:** 8.6%
- **Computer Software:** 6.9%
- **Graphic Design:** 5.2%
- **Logistics and Supply Chain:** 5.2%
- **E-Learning:** 3.4%
- **Hospitality:** 3.4%
- **Biotechnology:** 1.7%
- **Computer Games:** 1.7%
- **Other:** 20.7%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (830 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Teamwork Desk

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Teamwork Desk

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-teamwork-desk-vs-freshdesk)