# Hiver in Gmail, Spike, Gmelius vs Help Scout Comparison

| | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 262 | 776 | 428 | 
| **Largest Market Segment** | Small-Business (66.8% of reviews) | Small-Business (77.1% of reviews) | Small-Business (81.5% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | $25.00 Per Month | $5.00 1 User Per Month | Starting at $24.00 1 User Per Month | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Spike

Pros:
- Ease of Use (47 reviews)
- Email Management (35 reviews)

Cons:
- Missing Features (19 reviews)
- Limited Features (12 reviews)

### Gmelius

Pros:
- Ease of Use (22 reviews)
- Email Management (14 reviews)

Cons:
- Email Management Issues (8 reviews)
- Missing Features (8 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.9 (166 reviews) | 8.5 (568 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.3 (170 reviews) | 8.3 (575 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.3 (53 reviews) | 8.1 (251 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.7 (36 reviews) | 8.3 (246 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.0 (158 reviews) | 8.7 (496 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 8.6 (34 reviews) | 8.5 (237 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.6 (156 reviews) | 8.6 (537 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

### Spike

#### Entry-Level Pricing

Plan: Pro

Price: $5.00 1 User Per Month

Description: Use Spike's email app with up to 3 email accounts with unified inbox and unlimited search history

Key Features:
- Conversational Email
- Spike AI
- 5 GB storage

[Browse all 2 editions](https://www.g2.com/products/spike/pricing)

#### Free Trial

Yes

### Gmelius

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $24.00 1 User Per Month

Key Features:
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite

[Browse all 2 editions](https://www.g2.com/products/gmelius/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.0/10 | 353 |
| **Spike** | N/A | N/A |
| **Gmelius** | 8.8/10 | 190 |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Ticket creation user experience** | 8.8 (211 reviews) ✓ Verified | Not enough data | 8.7 (75 reviews) ✓ Verified | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.7 (215 reviews) ✓ Verified | Not enough data | 8.6 (78 reviews) ✓ Verified | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | 8.6 (222 reviews) ✓ Verified | Not enough data | 8.8 (86 reviews) ✓ Verified | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (204 reviews) ✓ Verified | Not enough data | 9.0 (74 reviews) ✓ Verified | 8.6 (167 reviews) | 
| **SLA Management** | 8.2 (176 reviews) ✓ Verified | Not enough data | 9.2 (53 reviews) ✓ Verified | Feature Not Available | 
| **Attachments/Screencasts** | 8.3 (188 reviews) | Not enough data | 9.0 (76 reviews) ✓ Verified | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 9.0 (79 reviews) ✓ Verified | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 8.9 (55 reviews) ✓ Verified | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | Not enough data | 5.8 (8 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 8.8 (62 reviews) ✓ Verified | Feature Not Available | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 8.9 (77 reviews) ✓ Verified | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 8.8 (62 reviews) ✓ Verified | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | Feature Not Available | 7.7 (61 reviews) | 
| **Voice** | 7.5 (104 reviews) | Not enough data | Feature Not Available | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 6.9 (66 reviews) ✓ Verified | 7.5 (39 reviews) | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.6 (84 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (213 reviews) ✓ Verified | Not enough data | 8.4 (104 reviews) ✓ Verified | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 8.7 (75 reviews) ✓ Verified | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 8.1 (72 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (206 reviews) ✓ Verified | Not enough data | 7.9 (94 reviews) ✓ Verified | 8.2 (152 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 8.8/10 | 28 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Messenger

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Sequencing** | Not enough data | 9.1 (25 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI** | Not enough data | 9.3 (23 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 8.9 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | 9.1 (25 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Social Media** | Not enough data | 8.7 (21 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Website** | Not enough data | 8.4 (20 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | 8.6 (19 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | 8.6 (20 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Other** | Not enough data | 8.2 (20 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customers

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Targeting** | Not enough data | 8.8 (20 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Profiles** | Not enough data | 8.6 (22 reviews) | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 7.7/10 | 84 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Business Instant Messaging

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | 8.9 (64 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.2 (69 reviews) | Not enough data | Not enough data | 
| **Search** | Not enough data | 8.7 (70 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Audio Conferencing** | Not enough data | 8.9 (56 reviews) | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | 8.4 (54 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Mobile Application** | Not enough data | 9.2 (68 reviews) | Not enough data | Not enough data | 
| **Web Application** | Not enough data | 9.2 (63 reviews) | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Text Summarization** | Not enough data | 7.7 (10 reviews) | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Powered Search** | Not enough data | 6.9 (9 reviews) | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | 7.2 (10 reviews) | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 6.5 (9 reviews) | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | 6.1 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | 5.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.7 (5 reviews) | Not enough data | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 9.1/10 | 9 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Grammar

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Grammar Check** | Not enough data | 9.4 (8 reviews) | Not enough data | Not enough data | 
| **Tone Check** | Not enough data | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Sentence Formatting** | Not enough data | 9.0 (7 reviews) | Not enough data | Not enough data | 

#### Formatting

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Plagiarism Check** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Style Editor** | Not enough data | 9.7 (6 reviews) | Not enough data | Not enough data | 
| **Citation Finder** | Not enough data | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Content 

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Idea Recommendation** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Form Generation** | Not enough data | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### Product Type

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Plugin** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | 8.3/10 | 118 |
| **Help Scout** | N/A | N/A |

#### Setup

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Activities** | Not enough data | Not enough data | 8.5 (94 reviews) | Not enough data | 
| **Flows** | Not enough data | Not enough data | 8.7 (90 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.5 (104 reviews) | Not enough data | 

#### Management

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Updates** | Not enough data | Not enough data | 8.4 (88 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 8.4 (66 reviews) | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.7 (76 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.6/10 | 152 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | Not enough data | 9.7 (11 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | Not enough data | 8.1 (6 reviews) | 

#### Design

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | Not enough data | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 621 |
| **Spike** | 9.7/10 | 6 |
| **Gmelius** | 8.4/10 | 286 |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Notes** | 8.9 (571 reviews) | 9.7 (6 reviews) | 8.5 (242 reviews) | 9.4 (59 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | 9.7 (5 reviews) | 8.3 (216 reviews) | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 8.6 (246 reviews) | 8.9 (52 reviews) | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 8.3 (199 reviews) | 9.0 (52 reviews) | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 8.5 (217 reviews) | 9.1 (53 reviews) | 
| **Integrations** | 8.2 (445 reviews) | Feature Not Available | 8.3 (171 reviews) | 8.5 (47 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 8.4 (230 reviews) | 9.2 (59 reviews) | 

#### Analytics

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 7.8 (132 reviews) | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 8.1 (154 reviews) | 8.5 (50 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 8.7 (230 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | Not enough data | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 9.0/10 | 85 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Inbox Tools

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Unified Inbox** | Not enough data | 9.5 (72 reviews) | Not enough data | Not enough data | 
| **Filters** | Not enough data | 9.1 (67 reviews) | Not enough data | Not enough data | 
| **Reminders** | Not enough data | 9.2 (66 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.2 (64 reviews) | Not enough data | Not enough data | 

#### Coordination Tools

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Calendar** | Not enough data | 8.5 (64 reviews) | Not enough data | Not enough data | 
| **Contacts** | Not enough data | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Task Management** | Not enough data | 8.6 (60 reviews) | Not enough data | Not enough data | 

#### Software Options

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (69 reviews) | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | 9.2 (70 reviews) | Not enough data | Not enough data | 

#### Email Client - Agentic AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 8.8/10 | 42 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Collaboration Tools

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (25 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | Not enough data | 8.6 (18 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | 8.7 (17 reviews) | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 8.8 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Scheduling** | Not enough data | 8.2 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | 9.1 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | 8.9 (24 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | 9.0 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | 8.9 (26 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Responses

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.3/10 | 5 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 8.5 (31 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 8.4 (36 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 8.8 (42 reviews) | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 8.4 (34 reviews) | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | Not enough data | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 9.0/10 | 33 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Calendar View

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Multi-Calendar View** | Not enough data | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Customizable Viewing** | Not enough data | 8.8 (27 reviews) | Not enough data | Not enough data | 

#### Shared Calendar

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Calendar Collaboration** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Multiple Calendar Management** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Accessibility

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Keyboard Shortcuts** | Not enough data | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 9.3 (26 reviews) | Not enough data | Not enough data | 
| **Import Events** | Not enough data | 9.1 (24 reviews) | Not enough data | Not enough data | 
| **Software Integrations** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Notifications

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Location-Based Alerts** | Not enough data | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Calendar

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.8/10 | 411 |
| **Spike** | 9.0/10 | 11 |
| **Gmelius** | 7.7/10 | 188 |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | 8.2 (109 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | 8.4 (145 reviews) | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | 7.9 (107 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | 8.0 (120 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | Feature Not Available | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | 9.2 (175 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | Feature Not Available | Not enough data | 

#### Time Management

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 9.0 (5 reviews) | 8.6 (138 reviews) | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | 8.4 (136 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | 7.9 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 6.2 (22 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 6.1 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 6.3 (22 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Customer Support

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Email

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | 7.3/10 | 14 |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (11 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.0 (9 reviews) | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 6.5/10 | 213 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.6 (84 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 8 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | Not enough data | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | Not enough data | 8.3 (103 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | Not enough data | Feature Not Available | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | Not enough data | 8.3 (26 reviews) | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | Not enough data | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | Not enough data | 8.8 (28 reviews) | 
| **Automation** | 8.6 (7 reviews) | Not enough data | Not enough data | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | Not enough data | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 9.0/10 | 5 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | Not enough data | Not enough data | 

### Email Encryption

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Encryption Techniques - Email Encryption

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Encryption Algorithms** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Transport Encryption** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **End-to-End Encryption** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Authentication, Verification, and Access Controls - Email Encryption

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Revocation Mechanisms** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Digital Signatures** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Certificate Authorities** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security Enhancements and Auditing - Email Encryption

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Malware Scanning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Loss Prevention (DLP)** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Integration, Compatibility, and Usability - Email Encryption

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **User-Friendly Interfaces** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **APIs and SDKs** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Email Client Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.2/10 | 6 |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | Not enough data | Not enough data | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Note-Taking Software

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Spike** | N/A | N/A |
| **Gmelius** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver in Gmail (12):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Spike (10):** [Email Client Software](https://www.g2.com/categories/email-client), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Software](https://www.g2.com/categories/email), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Email Encryption Software](https://www.g2.com/categories/email-encryption), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Gmelius (4):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Project Management Tools Software](https://www.g2.com/categories/project-management-tools), [Workflow Management Software](https://www.g2.com/categories/workflow-management)

**Unique to Help Scout (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver in Gmail | Spike | Gmelius | Help Scout | 
|---|---|---|---|---|
| **Small-Business** | 66.8% | 77.1% | 81.5% | 62.0% | 
| **Mid-Market** | 27.3% | 13.9% | 15.7% | 33.7% | 
| **Enterprise** | 5.9% | 9.1% | 2.8% | 4.4% | 

### By Industry

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### Spike

- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.1%
- **Computer Software:** 9.1%
- **Higher Education:** 5.2%
- **Financial Services:** 3.0%
- **Design:** 2.6%
- **Entertainment:** 2.6%
- **Internet:** 2.6%
- **Consumer Services:** 2.2%
- **Education Management:** 2.2%
- **Other:** 49.1%

#### Gmelius

- **Marketing and Advertising:** 10.8%
- **Information Technology and Services:** 8.1%
- **Computer Software:** 5.2%
- **Accounting:** 3.6%
- **Financial Services:** 3.1%
- **Real Estate:** 3.1%
- **Education Management:** 2.9%
- **Construction:** 2.9%
- **Retail:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 55.8%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2476 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (846 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7675 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)

### Alternatives to Spike

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48079 reviews)
- [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) — 4.5/5 stars (3493 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2476 reviews)
- [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) — 4.4/5 stars (717 reviews)
- [Proton Mail For Business](https://www.g2.com/products/proton-mail-for-business/reviews) — 4.6/5 stars (426 reviews)
- [Thunderbird](https://www.g2.com/products/thunderbird/reviews) — 4.3/5 stars (339 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39110 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1256 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19104 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56429 reviews)

### Alternatives to Gmelius

- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2476 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (846 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13698 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2476 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7675 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)

---
## Top Discussions

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Spike

- Title: [What is a spike task?](https://www.g2.com/discussions/what-is-a-spike-task) — 2 comments
  > **Top comment:** "A Spike task is an captured action item, visible in your inbox until you either action it , delete it, or 'reschedule' it to a future date ('snoozing', in..."
- Title: [Spike - Syncing Mailbox Settings between devices - Feature Request](https://www.g2.com/discussions/spike-syncing-mailbox-settings-between-devices-feature-request) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Serge, 

Hi Serge,
We currently don't offer a single login because common solutions have  security disadvantages, and above all, Spike prioritizes..."
- Title: [What is a spike in Devops?](https://www.g2.com/discussions/what-is-a-spike-in-devops) — 2 comments, 1 upvote
  > **Top comment:** "A spike is a user story for which the team cannot estimate the effort needed. In such a case, it is better to run time-boxed research, exploration to learn..."
- Title: [Full HTML Signature Support](https://www.g2.com/discussions/full-html-signature-support) — 2 comments, 1 upvote
  > **Top comment:** "I guess its safe to say i wasn't the only one that suffered from the loss of bitcoins been stolen from worldofcryptomining account, over 18btc was stolen..."
- Title: [Does it allow customization?](https://www.g2.com/discussions/50564-does-it-allow-customization) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tyree! Certain things can be customized. For example - on mobile you can customize your swipes and quick actions. You can also customize your..."

### Gmelius

- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jürgen, thank you for your question. 

Could you please try to click the 3-bars on the upper left corner to toggle the column on and off? It's a Gmail..."
- Title: [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Lina,

Lina from Gmelius here :) 

Thanks a lot for taking the time and reviewing Gmelius. We highly appreciate your kind words and couldn't be..."
- Title: [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder) — 1 comment
  > **Top comment:** "Hi Jürgen, 

Lina from Gmelius here. What you are describing is linked to the latest updates on Google's side. If you deactivate Chat and Meet in Gmail's..."
- Title: [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) — 1 comment, 1 upvote
  > **Top comment:** "I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything."
- Title: [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jack,

A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers"...."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-in-gmail-vs-spike-vs-gmelius-vs-help-scout)