# Hiver vs Shortwave Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Shortwave. Users appreciate how Hiver streamlines email management, with features like shared inboxes and task assignment enhancing team collaboration.
- **Users say** that Hiver's implementation process is smooth and intuitive, making it easier for teams to get started. Recent feedback highlights how the platform transforms workflows by allowing users to track email statuses and communicate internally, which simplifies operations.
- **Reviewers mention** that while Shortwave offers impressive AI capabilities, such as personalized email interpretation and advanced search functions, it struggles to match the comprehensive email management features that Hiver provides. Users find Shortwave's approach to turning emails into to-do lists helpful, but it may not cover all collaborative needs.
- **According to verified reviews** , Hiver's quality of support is highly rated, with users noting the responsiveness and effectiveness of the support team. In contrast, Shortwave's support feedback is less prominent, indicating potential areas for improvement in user assistance.
- **Users highlight** that Hiver's integration with Gmail is particularly strong, receiving high praise for its seamless functionality. Shortwave also integrates well with Gmail but does not offer the same level of collaborative features that Hiver does, which can be a deciding factor for teams relying on shared inboxes.
- **Reviewers appreciate** the ease of use of both platforms, with Shortwave slightly edging out in this area. However, Hiver's robust features for managing shared inboxes and tracking tasks make it a preferred choice for teams looking for comprehensive email management solutions.



| | Hiver | Shortwave | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 68 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | Free | Free 1 User Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Shortwave

Pros:
- Ease of Use (3 reviews)
- AI Integration (2 reviews)

Cons:
- Editing Limitations (1 reviews)
- Gmail Dependency (1 reviews)

---
## Ratings Comparison
| Rating | Hiver | Shortwave | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.0 (48 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.4 (50 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.4 (9 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.0 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.5 (48 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Shortwave

#### Entry-Level Pricing

Plan: Free

Price: Free 1 User Per Month

Description: For casual email users who just want the basics with an AI productivity boost

Key Features:
- AI executive assistant
- 90 days searchable email history
- Flexible inbox organization

[Browse all 4 editions](https://www.g2.com/products/shortwave-communications-inc-shortwave/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Shortwave** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Shortwave** | N/A | N/A |

#### Channels

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Usability

| Feature | Hiver | Shortwave | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Shortwave** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Responses

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Shortwave** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Shortwave** | 8.2/10 | 7 |

#### Sorting & Filtering

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 8.8 (7 reviews) | 
| **Tags** | 8.8 (385 reviews) | 9.3 (7 reviews) | 
| **AI Sorting** | 7.5 (330 reviews) | 8.3 (7 reviews) | 
| **Predefined Rules** | 8.0 (347 reviews) | 8.6 (7 reviews) | 

#### Integrations

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | 6.9 (7 reviews) | 
| **Gmail Integration** | 9.3 (396 reviews) | 9.8 (7 reviews) | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | 7.5 (6 reviews) | 

#### Time Management

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 7.1 (7 reviews) | 
| **Email Automation** | 8.5 (344 reviews) | 7.2 (6 reviews) | 
| **Snooze** | 8.0 (313 reviews) | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Shortwave** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Shortwave** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Shortwave** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Shortwave | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Shortwave** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Shortwave** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Shortwave | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Shortwave | 
|---|---|---|
| **Small-Business** | 66.9% | 60.3% | 
| **Mid-Market** | 27.2% | 33.8% | 
| **Enterprise** | 5.9% | 5.9% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Shortwave

- **Computer Software:** 38.2%
- **Education Management:** 7.4%
- **Marketing and Advertising:** 5.9%
- **Non-Profit Organization Management:** 4.4%
- **Telecommunications:** 2.9%
- **Information Services:** 2.9%
- **Information Technology and Services:** 2.9%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 1.5%
- **Financial Services:** 1.5%
- **Other:** 29.4%

---
## Alternatives

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- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (823 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
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---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Shortwave

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-shortwave-communications-inc-shortwave)