# Hiver vs SaneBox Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SaneBox excels in **ease of use** , with many users appreciating its intuitive design and straightforward setup process. One user highlighted that the initial setup was flawless, making it easy to start organizing their inbox effectively.
- **Users say** Hiver shines in **team collaboration** , particularly with its shared inbox features. Reviewers noted that the ability to assign emails and track tasks has significantly improved their team's workflow, making it easier to manage customer queries without missing important communications.
- **According to verified reviews** , SaneBox's **AI sorting** capabilities are a standout feature, with users praising how it intelligently categorizes emails. One user mentioned that it has saved their sanity by allowing them to focus on important emails while deferring less critical ones.
- **Reviewers mention** that Hiver's **email tracking** and internal communication features enhance the overall customer experience. Users appreciate how it keeps a record of email resolutions, which helps in reducing response times and improving service quality.
- **Users report** that SaneBox's **blackhole feature** is particularly valuable, allowing them to easily manage unwanted emails. This feature has been described as "gold" by users who find it essential for maintaining a clutter-free inbox.
- **G2 reviewers highlight** that while Hiver offers a free entry-level price, SaneBox's paid model is justified by its robust features and high satisfaction ratings. Users feel that the investment in SaneBox pays off through its effective email management tools and support quality.



| | Hiver | SaneBox | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,283 | 188 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (83.0% of reviews) | 
| **Entry Level Price** | Free | $8.25   per license / per month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### SaneBox

Pros:
- Ease of Use (11 reviews)
- Inbox Management (11 reviews)

Cons:
- Expensive (3 reviews)
- Lack of Training (3 reviews)

---
## Ratings Comparison
| Rating | Hiver | SaneBox | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.6 (113 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.5 (115 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.7 (31 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 9.8 (24 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.7 (99 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.7 (24 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 9.0 (103 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### SaneBox

#### Entry-Level Pricing

Plan: SaneBox for Business

Price: $8.25   per license / per month

Description: Business subscription license. Includes unlimited features, trainings and support.

Key Features:
- Unlimited optional folders
- Unlimited SaneReminders
- Unlimited SaneAttachments

[Browse all 2 editions](https://www.g2.com/products/sanebox/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **SaneBox** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **SaneBox** | N/A | N/A |

#### Channels

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Usability

| Feature | Hiver | SaneBox | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **SaneBox** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Responses

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **SaneBox** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **SaneBox** | 9.2/10 | 22 |

#### Sorting & Filtering

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 8.8 (10 reviews) | 
| **Tags** | 8.8 (385 reviews) | 9.1 (9 reviews) | 
| **AI Sorting** | 7.5 (330 reviews) | 9.4 (20 reviews) | 
| **Predefined Rules** | 8.0 (347 reviews) | 8.9 (17 reviews) | 

#### Integrations

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | 9.4 (11 reviews) | 
| **Gmail Integration** | 9.3 (396 reviews) | 9.5 (10 reviews) | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | 8.7 (5 reviews) | 

#### Time Management

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 9.2 (10 reviews) | 
| **Email Automation** | 8.5 (344 reviews) | 9.5 (14 reviews) | 
| **Snooze** | 8.0 (313 reviews) | 9.7 (12 reviews) | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Customer Support

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **SaneBox** | N/A | N/A |

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **SaneBox** | N/A | N/A |

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **SaneBox** | N/A | N/A |

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Email Anti-spam

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Agentic AI - Email Anti-spam Features

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **SaneBox** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | 9.4/10 | 35 |

#### Agentic AI - Email Tracking

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Open Rates** | Not enough data | 9.6 (8 reviews) | 
| **Link Activity** | Not enough data | 9.4 (8 reviews) | 
| **Attachment Activity** | Not enough data | 9.5 (10 reviews) | 

#### Customizations

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 9.5 (22 reviews) | 
| **Email Scheduling** | Not enough data | 9.6 (18 reviews) | 
| **Notifications** | Not enough data | 9.1 (23 reviews) | 
| **Email Categorization** | Not enough data | 9.5 (29 reviews) | 
| **Templates** | Not enough data | 9.5 (13 reviews) | 

#### Generative AI

| Feature | Hiver | SaneBox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **SaneBox** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | SaneBox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to SaneBox (3):** [Email Anti-spam Software](https://www.g2.com/categories/email-anti-spam), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | SaneBox | 
|---|---|---|
| **Small-Business** | 66.9% | 83.0% | 
| **Mid-Market** | 27.2% | 10.8% | 
| **Enterprise** | 5.9% | 6.3% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### SaneBox

- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.3%
- **Computer Software:** 5.7%
- **Management Consulting:** 4.5%
- **Higher Education:** 4.5%
- **Financial Services:** 4.0%
- **Education Management:** 3.4%
- **Design:** 2.8%
- **Health, Wellness and Fitness:** 2.8%
- **Legal Services:** 2.8%
- **Other:** 54.0%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6893 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2462 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (820 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7585 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to SaneBox

- [Mailbutler](https://www.g2.com/products/mailbutler/reviews) — 4.4/5 stars (64 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1236 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2462 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews)
- [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) — 4.6/5 stars (584 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Titan](https://www.g2.com/products/titan-titan/reviews) — 4.6/5 stars (561 reviews)
- [GMass](https://www.g2.com/products/gmass/reviews) — 4.7/5 stars (1290 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### SaneBox

- Title: [How long you’re using and how it helped you?](https://www.g2.com/discussions/45497-how-long-you-re-using-and-how-it-helped-you) — 4 comments, 1 upvote
  > **Top comment:** "Since it started. 10 years? Maybe not that long.
It has helped me in so many ways, all of them boil down to helping me with ADD get things done by being..."
- Title: [When will Sanebox add auto responders?](https://www.g2.com/discussions/43652-when-will-sanebox-add-auto-responders) — 2 comments, 1 upvote
  > **Top comment:** "No"
- Title: [What is SaneBox used for?](https://www.g2.com/discussions/what-is-sanebox-used-for) — 1 comment
  > **Top comment:** "For me the highlights are:
- moving newsletters and mass mailings into a separate folder. This keeps my inbox clean.
- the ability to easily block emailers..."
- Title: [My main doubt is : how to be sure that  SaneBox's  tool  really choose the correct e-mails to put in the SaneLatter folder  or other folders ? How can we trust that SaneBox will not make mistakes, for example, putting an important and priority e- mail in the folder SaneLatter ? ority](https://www.g2.com/discussions/my-main-doubt-is-how-to-be-sure-that-sanebox-s-tool-really-choose-the-correct-e-mails-to-put-in-the-sanelatter-folder-or-other-folders-how-can-we-trust-that-sanebox-will-not-make-mistakes-for-example-putting-an-important-and-priority-e-mail-in-the-folder-) — 1 comment, 1 upvote
  > **Top comment:** "It’s like this and I mean no offense: you’re looking for a certainty that no string of coding can ever provide.  If that is what you’re looking for, I fear..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-sanebox)