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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
Free
No pricing available
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansRight Inbox
Star Rating
(15)4.9 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Right InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver's collaboration features, such as shared inboxes and internal notes, are highly effective for team communication, earning it a solid score of 9.0 for Ease of Use. In contrast, Right Inbox, while also user-friendly, scores slightly higher at 9.3, with reviewers mentioning its intuitive interface for scheduling emails and reminders.
- Reviewers mention that Hiver's customer support is robust, with a score of 9.2, particularly praising the responsiveness of their team. However, Right Inbox outshines in this area with a perfect score of 10.0, as users on G2 highlight the availability of extensive resources and quick resolution times.
- Users say that Hiver's setup process is straightforward, reflected in its score of 9.0 for Ease of Setup. Right Inbox, however, scores slightly lower at 8.9, with some users reporting minor challenges in integrating with existing email systems.
- Reviewers mention that both products meet user requirements effectively, each scoring 9.0. However, Hiver's unique feature of email delegation is particularly noted for enhancing productivity in small teams, while Right Inbox's email tracking feature is praised for improving follow-up efficiency.
- G2 users report that Hiver is a strong partner in business, scoring 9.2 in this area, with many highlighting its ability to streamline customer support processes. Right Inbox, while not rated in this category, is noted for its reliability in email management, which contributes to overall user satisfaction.
- Users on G2 report that Hiver has a significant presence in the small-business market, with 67.3% of reviews coming from this segment. Right Inbox, however, has an even larger share at 80.0%, indicating its strong appeal and tailored features for small businesses looking to enhance their email productivity.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Right Inbox
No pricing availableFree Trial
Hiver
Free Trial is available
Right Inbox
No trial information availableRatings
Meets Requirements
9.0
988
9.0
12
Ease of Use
9.1
1,012
9.4
13
Ease of Setup
9.0
587
9.1
9
Ease of Admin
9.2
451
Not enough data
Quality of Support
9.2
916
9.8
10
Has the product been a good partner in doing business?
9.2
442
Not enough data
Product Direction (% positive)
9.1
981
10.0
11
Features by Category
Ticket and Case Management
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
Not enough data
8.6
206
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.1
75
Not enough data
7.2
74
Not enough data
Agentic AI - Help Desk
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Not enough data
Communication Channels
8.2
161
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
110
Not enough data
7.5
105
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
351
7.2
6
8.8
386
7.8
6
7.5
331
6.1
6
7.9
348
7.5
6
Integrations
6.8
287
5.3
6
9.3
396
10.0
6
7.1
282
5.6
6
Time Management
8.7
352
8.1
6
8.5
345
8.9
6
8.0
314
9.4
6
Generative AI
7.4
205
5.7
5
7.1
200
5.7
5
7.4
203
6.0
5
Agentic AI - Email Management
7.0
32
7.3
5
7.0
33
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
7
Not enough data
Self-Service Experience
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Agentic AI - Customer Self-Service
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Right Inbox are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Right Inbox has no unique categories
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Right Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Marketing and Advertising
23.1%
Education Management
15.4%
Consulting
7.7%
Writing and Editing
7.7%
Venture Capital & Private Equity
7.7%
Other
38.5%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Right Inbox has no discussions with answers
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