Compare Hiver and Right Inbox 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
Free
No pricing available
Hiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansRight Inbox
Star Rating
(23)4.8 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Right InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks, which significantly enhances team collaboration and customer support efficiency. One user noted, "Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized."
- Users say that Right Inbox shines with its reminder features, allowing for easy tracking of emails that need follow-up. Reviewers appreciate the customizable reminder function, stating it makes email management "very efficient and invaluable when ensuring nothing falls through the cracks."
- According to verified reviews, Hiver's overall user satisfaction is notably higher, reflected in its G2 Score of 72.0 compared to Right Inbox's 39.64. This suggests that users find Hiver to be a more reliable partner in their email management needs.
- Reviewers mention that while Right Inbox is easy to use and has responsive customer service, it lacks some of the advanced collaboration features that Hiver offers, which can be crucial for teams managing multiple support queries.
- G2 reviewers highlight that Hiver's integration with Gmail is particularly strong, scoring 9.3, which enhances its usability for teams already using Google Workspace. In contrast, Right Inbox, while also integrated with Gmail, does not match this level of user satisfaction.
- Users report that Hiver's quality of support is impressive, with a score of 9.2, indicating that users feel well-supported in their email management efforts. This is contrasted by Right Inbox, which, while having good customer service, does not have the same level of user satisfaction in this area.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Right Inbox
No pricing availableFree Trial
Hiver
Free Trial is available
Right Inbox
No trial information availableRatings
Meets Requirements
9.0
990
8.9
17
Ease of Use
9.1
1,014
9.2
19
Ease of Setup
9.0
590
8.7
14
Ease of Admin
9.2
452
9.7
5
Quality of Support
9.2
918
9.4
15
Has the product been a good partner in doing business?
9.2
443
9.7
5
Product Direction (% positive)
9.1
983
8.6
17
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
189
Not enough data
8.6
208
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
175
|
Verified
Not enough data
7.8
160
Not enough data
8.8
214
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
207
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
7.2
6
8.8
385
7.8
6
7.5
330
6.1
6
8.0
347
7.9
7
Integrations
6.8
286
5.3
6
9.3
395
9.6
9
7.1
281
5.6
6
Time Management
8.7
351
8.1
6
8.5
344
9.3
9
8.0
313
9.4
6
Generative AI
7.5
204
5.7
5
7.2
199
5.7
5
7.4
202
6.0
5
Agentic AI - Email Management
7.2
31
7.3
5
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Right Inbox are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Right Inbox has no unique categories
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Right Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Marketing and Advertising
16.7%
Education Management
16.7%
Consulting
11.1%
Writing and Editing
5.6%
Venture Capital & Private Equity
5.6%
Other
44.4%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Right Inbox has no discussions with answers
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