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Compare Hiver and Microsoft 365 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (35.3% of reviews)
Entry-Level Pricing
Free
$6.00 1 User Per Month
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansMicrosoft 365
Star Rating
(5,671)4.6 out of 5
Market Segments
Mid-Market (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft 365 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Hiver. Users appreciate the comprehensive suite of applications, highlighting features like Microsoft Copilot that enhance productivity and ease of navigation.
- Users say that Hiver shines in managing shared inboxes, making it easier for teams to collaborate on customer queries. Reviewers commend its ability to assign emails and track tasks, which streamlines operations and improves the customer experience.
- According to verified reviews, Microsoft 365 offers a robust integration with Microsoft Outlook, which users find invaluable for email management. The seamless access to email and chat features is frequently praised, making communication with colleagues more efficient.
- Reviewers mention that Hiver's free entry-level pricing is a significant advantage for small businesses, allowing them to access essential email management features without upfront costs. This affordability is particularly appealing to startups and smaller teams looking to enhance their workflow.
- G2 reviewers highlight that while both products are user-friendly, Hiver slightly edges out in ease of setup and administration. Users appreciate the intuitive design that simplifies onboarding and allows teams to quickly adapt to the platform.
- Users report that Microsoft 365's advanced AI features, such as AI text generation and sorting, provide a competitive edge in automating tasks. This capability is particularly beneficial for users looking to enhance their productivity and streamline their email management processes.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Free Trial
Hiver
Free Trial is available
Microsoft 365
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.3
4,694
Ease of Use
9.1
1,011
9.0
4,746
Ease of Setup
9.0
586
8.9
1,305
Ease of Admin
9.2
451
8.7
968
Quality of Support
9.2
915
8.5
3,963
Has the product been a good partner in doing business?
9.2
442
8.8
941
Product Direction (% positive)
9.1
980
8.8
4,631
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
File Management
Not enough data
9.3
182
Not enough data
9.3
180
Not enough data
9.4
179
Not enough data
9.0
173
Not enough data
8.9
174
Agentic AI - Cloud Content Collaboration
Not enough data
8.7
78
Not enough data
8.7
77
Not enough data
8.8
78
Collaboration
Not enough data
9.2
178
Not enough data
9.5
178
Not enough data
9.1
178
Not enough data
8.8
174
Administration
Not enough data
9.2
173
Not enough data
9.2
172
Not enough data
9.1
169
Not enough data
8.9
170
Not enough data
8.8
165
Not enough data
9.4
175
Platform
Not enough data
9.3
186
Not enough data
8.9
180
Not enough data
9.0
181
Not enough data
8.8
182
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
9.4
180
Not enough data
9.3
182
Not enough data
8.8
178
Business Instant Messaging
Not enough data
9.1
180
Not enough data
9.2
179
Business Instant Messaging
Not enough data
9.1
179
Not enough data
9.2
182
Not enough data
9.0
176
Generative AI - Business Instant Messaging
Not enough data
8.7
132
AI - Business Instant Messaging
Not enough data
8.6
131
Not enough data
8.6
133
Not enough data
8.5
133
Not enough data
8.7
136
Agentic AI - Business Instant Messaging
Not enough data
8.6
86
Not enough data
8.5
86
Presenter Tools
Not enough data
8.9
126
Not enough data
8.5
127
Not enough data
8.2
124
Not enough data
8.6
124
Conferencing Options
Not enough data
8.9
130
Not enough data
9.0
128
Not enough data
9.0
132
Application Tools
Not enough data
8.9
122
Not enough data
8.6
124
Not enough data
8.9
124
Agentic AI - Screen Sharing
Not enough data
8.1
39
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
163
Not enough data
8.8
163
Not enough data
9.1
163
Platform Content
Not enough data
8.8
164
Not enough data
8.3
163
Not enough data
8.6
156
Not enough data
9.1
160
Platform Additional Functionality
Not enough data
8.9
157
Not enough data
8.9
157
Not enough data
9.1
164
Generative AI
Not enough data
8.2
110
Not enough data
7.9
107
Not enough data
7.4
106
Not enough data
8.0
108
Not enough data
7.2
105
Not enough data
7.9
106
Not enough data
7.6
104
Inbox Tools
Not enough data
8.9
210
Not enough data
9.0
209
Not enough data
9.0
208
Not enough data
9.1
208
Coordination Tools
Not enough data
9.2
212
Not enough data
9.0
208
Not enough data
8.7
207
Software Options
Not enough data
9.3
212
Not enough data
8.8
212
Email Client - Agentic AI
Not enough data
8.3
79
Not enough data
8.2
79
Calculating
Not enough data
9.2
183
Not enough data
9.1
182
Insights
Not enough data
8.7
181
Not enough data
9.1
179
Editing
Not enough data
8.8
180
Not enough data
8.8
178
Not enough data
8.9
176
Functionality
Not enough data
8.5
177
Not enough data
8.9
180
Not enough data
9.0
175
Not enough data
9.1
178
Applications
Not enough data
9.3
1297
Not enough data
9.1
1220
Not enough data
8.8
1200
Collaboration
Not enough data
9.0
1196
Not enough data
8.8
1096
Not enough data
8.7
1159
Management
Not enough data
8.8
1181
Not enough data
9.1
1231
Not enough data
9.2
1263
Agentic AI - Office Suites
Not enough data
8.1
128
Not enough data
8.2
129
Collaboration Tools
Not enough data
9.1
194
Not enough data
9.1
192
Not enough data
8.6
188
Not enough data
9.2
190
Not enough data
9.2
190
Meeting Coordination
Not enough data
9.2
196
Not enough data
9.0
191
Not enough data
9.1
191
Not enough data
9.1
186
Software Type
Not enough data
9.0
194
Not enough data
9.1
191
Not enough data
9.2
192
Agentic AI - Video Conferencing
Not enough data
8.5
78
Not enough data
8.4
77
Not enough data
8.3
77
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.8
46
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Survey Customization
Not enough data
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Survey Insights
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Agentic AI - Survey
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
8.8
13
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
9.0
203
Not enough data
8.9
206
Shared Calendar
Not enough data
9.0
204
Not enough data
8.9
204
Accessibility
Not enough data
8.8
196
Not enough data
8.7
197
Integration
Not enough data
8.9
198
Not enough data
8.8
201
Not enough data
8.9
199
Notifications
Not enough data
9.0
201
Not enough data
8.6
198
Generative AI
Not enough data
7.8
140
Not enough data
8.0
136
Not enough data
7.9
135
Agentic AI - Calendar
Not enough data
7.8
74
Notifications
Not enough data
9.0
111
Not enough data
8.7
109
Not enough data
8.9
108
Settings
Not enough data
9.1
113
Not enough data
9.1
110
Not enough data
9.0
110
Personalization
Not enough data
8.7
108
Not enough data
8.9
108
Integrations
Not enough data
8.9
110
Not enough data
8.9
105
Not enough data
8.3
105
Not enough data
9.0
108
Not enough data
8.8
105
Generative AI
Not enough data
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
81
Agentic AI - Online Appointment Scheduling
Not enough data
8.8
45
Not enough data
9.0
45
Not enough data
8.9
45
Design
Not enough data
8.8
233
Not enough data
8.9
235
Not enough data
8.7
232
Collaboration
Not enough data
9.2
235
Not enough data
9.2
235
File Types
Not enough data
9.4
240
Not enough data
9.1
238
Not enough data
8.6
230
Edit & Revise
Not enough data
8.9
239
Not enough data
8.8
234
Not enough data
9.2
238
Integrate & Embed
Not enough data
8.8
232
Not enough data
8.6
231
Not enough data
8.9
234
Operating System
Not enough data
9.4
236
Not enough data
8.5
229
Not enough data
8.0
221
Generative AI
Not enough data
8.1
177
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Agentic AI - Document Creation
Not enough data
8.4
93
Sorting & Filtering
8.1
350
8.9
219
8.8
385
9.1
216
7.5
330
8.6
211
8.0
347
8.9
215
Integrations
6.8
286
9.3
217
9.3
395
8.5
208
7.1
281
8.2
203
Time Management
8.7
351
8.9
209
8.5
344
9.1
215
8.0
313
8.8
211
Generative AI
7.5
204
8.4
160
7.2
199
8.3
159
7.4
202
8.5
160
Agentic AI - Email Management
7.2
31
8.6
90
7.2
32
8.6
90
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Microsoft 365 are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Microsoft 365 is categorized as Business Instant Messaging, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Survey, and Video Conferencing
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
10.7%
Education Management
5.8%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.3%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
how to transfer microsoft office to another computer
4 Comments
EJ
To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer.Read more
what is the best way to make sure you never lose any work if your computer crashes
3 Comments
CS
Open any program in the office suite, click on file menu and then click on options, then click on the save tab and configure the autosave every minute.Read more
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