# Hiver vs Microsoft 365 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft 365 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Hiver. Users appreciate its seamless integration with tools like Excel and Word, which enhances productivity and organization in daily tasks.
- **Users say** that Hiver shines in email organization, particularly for larger teams. Reviewers highlight its ability to manage client communications effectively, with features like notes and tasks linked to specific emails, making it a robust tool for collaboration.
- **According to verified reviews** , Microsoft 365 is praised for its user-friendly features, such as the autosave function that alleviates concerns about losing work. This feature, along with the Claude Add-in, significantly boosts productivity for users across various industries.
- **Reviewers mention** that Hiver's integration with Gmail is a standout feature, making it easy to adopt with minimal training. Users appreciate the straightforward navigation and the ability to access essential tools directly within their email environment.
- **G2 reviewers highlight** that while Microsoft 365 has a higher entry-level price, its extensive feature set and overall quality justify the investment for many businesses. In contrast, Hiver's free entry-level option makes it an attractive choice for small businesses looking to manage email without upfront costs.
- **Users report** that both products offer strong support, but Hiver's 24/7 assistance is frequently mentioned as a key advantage, especially for teams needing immediate help. This level of support contributes to a smoother user experience, particularly for those new to email management tools.



| | Hiver | Microsoft 365 | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,283 | 5,817 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Mid-Market (35.4% of reviews) | 
| **Entry Level Price** | Free | $6.00 1 User Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Microsoft 365

Pros:
- Ease of Use (297 reviews)
- Team Collaboration (228 reviews)

Cons:
- Expensive (117 reviews)
- Missing Features (102 reviews)

---
## Ratings Comparison
| Rating | Hiver | Microsoft 365 | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.3 (4793 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 9.0 (4851 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.9 (1401 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.7 (1044 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 8.5 (4053 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 8.8 (1018 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.8 (4720 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Microsoft 365

#### Entry-Level Pricing

Plan: Microsoft 365 Business Basic

Price: $6.00 1 User Per Month

Description: Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.

Key Features:
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook

[Browse all 3 editions](https://www.g2.com/products/microsoft365/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Microsoft 365** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 9.1/10 | 255 |

#### File Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Device Syncing** | Not enough data | 9.2 (182 reviews) | 
| **Web Interface** | Not enough data | 9.2 (177 reviews) | 
| **File Type Support** | Not enough data | 9.3 (176 reviews) | 
| **Search** | Not enough data | 8.9 (171 reviews) | 
| **Mobile Apps** | Not enough data | 8.8 (171 reviews) | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (70 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (70 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (71 reviews) | 

#### Collaboration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **File following** | Not enough data | 9.2 (174 reviews) | 
| **File Sharing** | Not enough data | 9.5 (179 reviews) | 
| **Simultaneously Editing** | Not enough data | 9.1 (179 reviews) | 
| **Change Tracking / Audit Logs** | Not enough data | 8.8 (172 reviews) | 

#### Administration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **User and Role Management** | Not enough data | 9.1 (171 reviews) | 
| **Policies and Controls** | Not enough data | 9.2 (170 reviews) | 
| **Device Management** | Not enough data | 9.0 (166 reviews) | 
| **Storage Limits** | Not enough data | 8.9 (163 reviews) | 
| **Storage Zones** | Not enough data | 8.8 (159 reviews) | 
| **Security** | Not enough data | 9.4 (171 reviews) | 

#### Platform

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Performance and Reliability** | Not enough data | 9.3 (179 reviews) | 
| **Reporting and Auditing** | Not enough data | 8.8 (174 reviews) | 
| **System of Record Integration** | Not enough data | 8.9 (173 reviews) | 
| **APIs** | Not enough data | 8.7 (174 reviews) | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Communication

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 216 |

#### Business Instant Messaging

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **File Sharing** | Not enough data | 9.4 (176 reviews) | 
| **Notifications** | Not enough data | 9.2 (175 reviews) | 
| **Search** | Not enough data | 8.8 (171 reviews) | 

#### Business Instant Messaging 

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.1 (174 reviews) | 
| **Video Conferencing** | Not enough data | 9.2 (175 reviews) | 

#### Business Instant Messaging

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Mobile Application** | Not enough data | 9.0 (172 reviews) | 
| **Web Application** | Not enough data | 9.2 (176 reviews) | 
| **Integrations** | Not enough data | 8.9 (169 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.6 (124 reviews) | 

#### AI - Business Instant Messaging

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.5 (124 reviews) | 
| **Smart Notifications** | Not enough data | 8.6 (125 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.5 (125 reviews) | 
| **Content Generation** | Not enough data | 8.6 (127 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.5 (78 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (78 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 163 |

#### Presenter Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (124 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (125 reviews) | 
| **Remote Control** | Not enough data | 8.2 (122 reviews) | 
| **Switch Presenter** | Not enough data | 8.6 (122 reviews) | 

#### Conferencing Options

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Group Live Chat** | Not enough data | 9.0 (129 reviews) | 
| **Audio Conferencing** | Not enough data | 9.0 (130 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (134 reviews) | 

#### Application Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Password Protection** | Not enough data | 8.8 (122 reviews) | 
| **Recording** | Not enough data | 8.6 (123 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (124 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Decision Making** | Not enough data | 8.2 (38 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Microsoft 365** | N/A | N/A |

#### Channels

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Usability

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Microsoft 365** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Presentation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.4/10 | 237 |

#### Platform Basics

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Slide Design** | Not enough data | 8.7 (166 reviews) | 
| **Presenter Tools** | Not enough data | 8.8 (164 reviews) | 
| **Auto Save** | Not enough data | 9.1 (167 reviews) | 

#### Platform Content

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Charts** | Not enough data | 8.8 (166 reviews) | 
| **Template Library** | Not enough data | 8.3 (162 reviews) | 
| **Template Creator** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 9.1 (166 reviews) | 

#### Platform Additional Functionality

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Messaging** | Not enough data | 8.9 (160 reviews) | 
| **Mobility** | Not enough data | 8.9 (160 reviews) | 
| **Cloud** | Not enough data | 9.1 (171 reviews) | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (108 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.9 (104 reviews) | 
| **AI Text-to-Video** | Not enough data | 7.3 (103 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (105 reviews) | 
| **AI Text-to-Music** | Not enough data | 7.2 (102 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.9 (103 reviews) | 
| **AI Text-to-Image** | Not enough data | 7.5 (101 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 279 |

#### Inbox Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.9 (208 reviews) | 
| **Filters** | Not enough data | 9.0 (206 reviews) | 
| **Reminders** | Not enough data | 9.0 (208 reviews) | 
| **Notifications** | Not enough data | 9.0 (208 reviews) | 

#### Coordination Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Calendar** | Not enough data | 9.2 (218 reviews) | 
| **Contacts** | Not enough data | 8.9 (207 reviews) | 
| **Task Management** | Not enough data | 8.7 (204 reviews) | 

#### Software Options

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (216 reviews) | 
| **Mobile Application** | Not enough data | 8.8 (211 reviews) | 

#### Email Client - Agentic AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (72 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (73 reviews) | 

### Spreadsheets

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 251 |

#### Calculating

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Functions** | Not enough data | 9.2 (184 reviews) | 
| **Auto Recalculation** | Not enough data | 9.1 (182 reviews) | 

#### Insights

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Charts and Graphs** | Not enough data | 8.7 (182 reviews) | 
| **Tables** | Not enough data | 9.1 (180 reviews) | 

#### Editing

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Templates** | Not enough data | 8.8 (180 reviews) | 
| **Collaborative Editing** | Not enough data | 8.8 (183 reviews) | 
| **Filtering** | Not enough data | 8.9 (176 reviews) | 

#### Functionality

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Addons** | Not enough data | 8.5 (177 reviews) | 
| **Multi Device Functionality** | Not enough data | 8.9 (183 reviews) | 
| **Importing and Exporting** | Not enough data | 9.0 (176 reviews) | 
| **Autosave** | Not enough data | 9.1 (180 reviews) | 

### Office Suites

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.8/10 | 1599 |

#### Applications

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Basic applications** | Not enough data | 9.3 (1345 reviews) | 
| **Suite access** | Not enough data | 9.0 (1252 reviews) | 
| **Templates** | Not enough data | 8.8 (1201 reviews) | 

#### Collaboration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Cloud collaboration** | Not enough data | 9.0 (1236 reviews) | 
| **Annotations** | Not enough data | 8.8 (1094 reviews) | 
| **Simultaneously editing** | Not enough data | 8.7 (1179 reviews) | 

#### Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Web Interface** | Not enough data | 8.8 (1197 reviews) | 
| **File Type Support** | Not enough data | 9.2 (1230 reviews) | 
| **Auto save** | Not enough data | 9.2 (1263 reviews) | 

#### Agentic AI - Office Suites

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (127 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (136 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 236 |

#### Collaboration Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.0 (186 reviews) | 
| **Presentations** | Not enough data | 9.1 (185 reviews) | 
| **Whiteboarding** | Not enough data | 8.6 (180 reviews) | 
| **Live Chat** | Not enough data | 9.1 (183 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (181 reviews) | 

#### Meeting Coordination

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (189 reviews) | 
| **Recording** | Not enough data | 9.0 (182 reviews) | 
| **Participant Permissions** | Not enough data | 9.0 (182 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (177 reviews) | 

#### Software Type

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (187 reviews) | 
| **Browser Application** | Not enough data | 9.1 (183 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (185 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (68 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (68 reviews) | 
| **Decision Making** | Not enough data | 8.1 (68 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Responses

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.9/10 | 61 |

#### Survey Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.8 (47 reviews) | 
| **Question Types** | Not enough data | 9.0 (44 reviews) | 
| **Templates** | Not enough data | 8.7 (45 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (46 reviews) | 

#### Survey Customization

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.6 (46 reviews) | 
| **Branding** | Not enough data | 8.8 (47 reviews) | 
| **Multimedia Support** | Not enough data | 8.7 (45 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.8 (44 reviews) | 

#### Survey Insights

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.9 (45 reviews) | 
| **BI Tools Integration** | Not enough data | 9.0 (43 reviews) | 
| **Data Exporting** | Not enough data | 9.0 (44 reviews) | 
| **Permissions** | Not enough data | 9.0 (47 reviews) | 

#### Agentic AI - Survey

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 9.2 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (13 reviews) | 
| **Decision Making** | Not enough data | 8.8 (13 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Microsoft 365** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.6/10 | 253 |

#### Calendar View

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 9.0 (200 reviews) | 
| **Customizable Viewing** | Not enough data | 8.9 (203 reviews) | 

#### Shared Calendar

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 9.0 (203 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.9 (200 reviews) | 

#### Accessibility

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.8 (191 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.6 (192 reviews) | 

#### Integration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.8 (193 reviews) | 
| **Import Events** | Not enough data | 8.7 (196 reviews) | 
| **Software Integrations** | Not enough data | 8.8 (194 reviews) | 

#### Notifications

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 9.0 (196 reviews) | 
| **Location-Based Alerts** | Not enough data | 8.6 (193 reviews) | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.8 (134 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.0 (131 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.8 (130 reviews) | 

#### Agentic AI - Calendar

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (71 reviews) | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 135 |

#### Notifications

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.0 (110 reviews) | 
| **Appointment Follow-Up** | Not enough data | 8.7 (109 reviews) | 
| **Scheduling Notifications** | Not enough data | 8.9 (108 reviews) | 

#### Settings

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Time Zone Detection** | Not enough data | 9.1 (112 reviews) | 
| **Availability Settings** | Not enough data | 9.1 (108 reviews) | 
| **Blocked Time Settings** | Not enough data | 9.0 (108 reviews) | 

#### Personalization

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (108 reviews) | 
| **Links** | Not enough data | 8.8 (107 reviews) | 

#### Integrations

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 8.9 (109 reviews) | 
| **Website Integration** | Not enough data | 8.9 (103 reviews) | 
| **Payment Acceptance** | Not enough data | 8.3 (103 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (106 reviews) | 
| **Communication** | Not enough data | 8.7 (104 reviews) | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (77 reviews) | 
| **AI Text-to-Image** | Not enough data | 8.1 (77 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.3 (78 reviews) | 
| **AI Image-to-Text** | Not enough data | 8.2 (78 reviews) | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (43 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | 8.7/10 | 306 |

#### Design

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Graphics** | Not enough data | 8.8 (226 reviews) | 
| **Templates** | Not enough data | 8.8 (229 reviews) | 
| **Themes** | Not enough data | 8.7 (228 reviews) | 

#### Collaboration

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.2 (230 reviews) | 
| **Real-Time Communication** | Not enough data | 9.2 (231 reviews) | 

#### File Types

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Export** | Not enough data | 9.4 (236 reviews) | 
| **Import** | Not enough data | 9.1 (232 reviews) | 
| **Web Publishing** | Not enough data | 8.5 (224 reviews) | 

#### Edit & Revise

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Revision History** | Not enough data | 8.9 (232 reviews) | 
| **Suggestion Mode** | Not enough data | 8.8 (227 reviews) | 
| **Document Editor** | Not enough data | 9.2 (234 reviews) | 

#### Integrate & Embed

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Calendar** | Not enough data | 8.8 (228 reviews) | 
| **Website** | Not enough data | 8.5 (226 reviews) | 
| **Applications** | Not enough data | 8.8 (229 reviews) | 

#### Operating System

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (232 reviews) | 
| **Mac Operating System** | Not enough data | 8.5 (224 reviews) | 
| **Linux Operating System** | Not enough data | 7.8 (216 reviews) | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (168 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (167 reviews) | 
| **AI Text-to-Image** | Not enough data | 7.7 (164 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.9 (167 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.8 (162 reviews) | 

#### Agentic AI - Document Creation

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.3 (86 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Microsoft 365** | 8.6/10 | 260 |

#### Sorting & Filtering

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 8.9 (210 reviews) | 
| **Tags** | 8.8 (385 reviews) | 9.0 (206 reviews) | 
| **AI Sorting** | 7.5 (330 reviews) | 8.5 (200 reviews) | 
| **Predefined Rules** | 8.0 (347 reviews) | 8.9 (205 reviews) | 

#### Integrations

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | 9.3 (211 reviews) | 
| **Gmail Integration** | 9.3 (396 reviews) | 8.4 (199 reviews) | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | 8.1 (195 reviews) | 

#### Time Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 8.8 (199 reviews) | 
| **Email Automation** | 8.5 (344 reviews) | 9.0 (206 reviews) | 
| **Snooze** | 8.0 (313 reviews) | 8.7 (201 reviews) | 

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | 8.3 (149 reviews) | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | 8.2 (149 reviews) | 
| **AI Text Summarization** | 7.4 (202 reviews) | 8.4 (151 reviews) | 

#### Agentic AI - Email Management

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | 8.5 (81 reviews) | 
| **Cross-system Integration** | 7.2 (32 reviews) | 8.5 (81 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Microsoft 365** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Microsoft 365** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Microsoft 365** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Microsoft 365** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Microsoft 365** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Microsoft 365 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Microsoft 365 (12):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Spreadsheets Software](https://www.g2.com/categories/spreadsheets), [Presentation Software](https://www.g2.com/categories/presentation-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Document Creation Software](https://www.g2.com/categories/document-creation), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Office Suites Software](https://www.g2.com/categories/office-suites), [Calendar Software](https://www.g2.com/categories/calendar-software), [Survey Software](https://www.g2.com/categories/survey), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Microsoft 365 | 
|---|---|---|
| **Small-Business** | 66.9% | 34.4% | 
| **Mid-Market** | 27.2% | 35.4% | 
| **Enterprise** | 5.9% | 30.2% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Microsoft 365

- **Information Technology and Services:** 10.7%
- **Education Management:** 5.8%
- **Computer Software:** 5.2%
- **Higher Education:** 4.8%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.0%
- **Marketing and Advertising:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Construction:** 2.1%
- **Accounting:** 2.0%
- **Other:** 57.2%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (823 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Microsoft 365

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47969 reviews)
- [ONLYOFFICE Workspace](https://www.g2.com/products/onlyoffice-workspace/reviews) — 4.4/5 stars (66 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56367 reviews)
- [LibreOffice](https://www.g2.com/products/libreoffice/reviews) — 4.3/5 stars (270 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) — 4.4/5 stars (713 reviews)
- [WPS Office](https://www.g2.com/products/wps-office/reviews) — 4.4/5 stars (332 reviews)
- [OpenOffice](https://www.g2.com/products/openoffice/reviews) — 4.3/5 stars (312 reviews)
- [MobiOffice](https://www.g2.com/products/mobioffice/reviews) — 4.5/5 stars (39 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Microsoft 365

- Title: [how to transfer microsoft office to another computer](https://www.g2.com/discussions/how-to-transfer-microsoft-office-to-another-computer) — 4 comments, 1 upvote
  > **Top comment:** "To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer."
- Title: [what is the best way to make sure you never lose any work if your computer crashes](https://www.g2.com/discussions/14451-what-is-the-best-way-to-make-sure-you-never-lose-any-work-if-your-computer-crashes) — 3 comments, 1 upvote
  > **Top comment:** "Connect OneDrive to your Office files so you can backup, access, share, and collaborate on all your files from anywhere"
- Title: [What are the uses of Microsoft software?](https://www.g2.com/discussions/what-are-the-uses-of-microsoft-software) — 2 comments, 1 upvote
  > **Top comment:** "Software can be used as Office Applications as well as using the M365 services like Power Apps etc"
- Title: [What is Microsoft Office features?](https://www.g2.com/discussions/what-is-microsoft-office-features) — 2 comments
  > **Top comment:** "Wide range of products like:
Power point
Word
Excel
Visio"
- Title: [What you can other things you can do to Microsoft office?](https://www.g2.com/discussions/what-you-can-other-things-you-can-do-to-microsoft-office) — 2 comments, 1 upvote
  > **Top comment:** "You can rearrange all the programs in the Office package in your pinned program bar. I like to go warm to cool, but you could alternate or do a rainbow."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-microsoft365)