# Hiver, Mailbutler vs Help Scout Comparison

| | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 64 | 427 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (88.1% of reviews) | Small-Business (62.1% of reviews) | 
| **Entry Level Price** | Free | $3.95 1 Seat Per Month | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Mailbutler

Pros:
- Affordable (1 reviews)
- AI Integration (1 reviews)


### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 9.0 (45 reviews) | 8.7 (324 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.6 (45 reviews) | 9.2 (328 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 9.2 (13 reviews) | 9.2 (170 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 9.2 (11 reviews) | 9.1 (166 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.1 (28 reviews) | 9.0 (298 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.7 (10 reviews) | 9.1 (160 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 7.9 (38 reviews) | 8.1 (312 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### Mailbutler

#### Entry-Level Pricing

Plan: Tracking

Price: $3.95 1 Seat Per Month

Description: For people who want to track their emails.

Key Features:
- Open tracking
- Link tracking

[Browse all 4 editions](https://www.g2.com/products/mailbutler/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.1/10 | 221 |

#### Ticket and Case Management

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | Not enough data | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | Not enough data | 9.2 (178 reviews) ✓ Verified | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | Not enough data | 8.6 (194 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | Not enough data | 8.6 (166 reviews) | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 8.9 (181 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 8.2 (99 reviews) | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 5.2 (7 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | Feature Not Available | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 9.2 (171 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 7.7 (105 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 7.7 (61 reviews) | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 6.8 (28 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 7.5 (39 reviews) | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.7 (92 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | Not enough data | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 8.5 (81 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 8.1 (148 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | Not enough data | 8.2 (152 reviews) ✓ Verified | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Templates

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Text and Themes** | Not enough data | Not enough data | Not enough data | 
| **Stock Images** | Not enough data | Feature Not Available | Not enough data | 
| **Proofing** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | Not enough data | 

#### Edit

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Pre-Made** | Not enough data | Not enough data | Not enough data | 
| **Build** | Not enough data | Not enough data | Not enough data | 
| **HTML** | Not enough data | Not enough data | Not enough data | 

#### Logistics

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Analytics** | Not enough data | Feature Not Available | Not enough data | 
| **Issues** | Not enough data | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Shareable Link** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.7/10 | 15 |

#### Channels

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 9.7 (10 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 8.1 (6 reviews) | 

#### Design

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 7.7 (8 reviews) | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 8.8 (7 reviews) | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.9/10 | 65 |

#### Productivity Tools

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 9.3 (58 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 8.9 (52 reviews) | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 9.0 (52 reviews) | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 9.1 (53 reviews) | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 8.5 (46 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 9.2 (59 reviews) | 

#### Analytics

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 8.5 (49 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Responses

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Email Signature

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | 8.4/10 | 5 |
| **Help Scout** | N/A | N/A |

#### Email Signature Design

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Designed Templates** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Advanced Template Customization** | Not enough data | Not enough data | Not enough data | 
| **Image Editor** | Not enough data | Not enough data | Not enough data | 

#### Email Signature Management

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Departments** | Not enough data | Not enough data | Not enough data | 
| **Auto Updates** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | Not enough data | 

#### Email Signature Marketing

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Feature Not Available | Not enough data | 
| **Banner Advertising** | Not enough data | Not enough data | Not enough data | 
| **Account-Based Marketing** | Not enough data | Feature Not Available | Not enough data | 
| **Analytics Tracking** | Not enough data | Feature Not Available | Not enough data | 

#### Integrations

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Marketing Automation Integrations** | Not enough data | Not enough data | Not enough data | 
| **Email Software Integrations** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Editor Rights** | Not enough data | Not enough data | Not enough data | 
| **Mobile Compatibility** | Not enough data | Not enough data | Not enough data | 
| **Cloning** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.5 (31 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (36 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.8 (42 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.4 (34 reviews) | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **Mailbutler** | 8.4/10 | 6 |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 7.7 (5 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Feature Not Available | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Feature Not Available | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Feature Not Available | Not enough data | 

#### Integrations

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | Not enough data | 

#### Time Management

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | 9.0 (5 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Customer Support

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.6/10 | 134 |

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | Feature Not Available | 
| **In-App Messaging** | Not enough data | Not enough data | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | Feature Not Available | 

####  Internal Use

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 7.7 (92 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | 8.6/10 | 127 |

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 8.3 (103 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | Feature Not Available | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 8.3 (26 reviews) | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 8.8 (28 reviews) | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 8.7 (31 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Feature Not Available | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | 9.2/10 | 9 |
| **Help Scout** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Open Rates** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Link Activity** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Attachment Activity** | Not enough data | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Email Scheduling** | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.8 (8 reviews) | Not enough data | 
| **Email Categorization** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Templates** | Not enough data | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **Mailbutler** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Mailbutler (3):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Email Signature Software](https://www.g2.com/categories/email-signature)

**Unique to Help Scout (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | Mailbutler | Help Scout | 
|---|---|---|---|
| **Small-Business** | 66.9% | 88.1% | 62.1% | 
| **Mid-Market** | 27.2% | 10.2% | 33.5% | 
| **Enterprise** | 5.9% | 1.7% | 4.4% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### Mailbutler

- **Marketing and Advertising:** 13.6%
- **Management Consulting:** 6.8%
- **Financial Services:** 5.1%
- **Real Estate:** 5.1%
- **Media Production:** 5.1%
- **Internet:** 3.4%
- **Insurance:** 3.4%
- **Medical Devices:** 3.4%
- **Entertainment:** 3.4%
- **Education Management:** 3.4%
- **Other:** 47.5%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.9%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (823 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to Mailbutler

- [SaneBox](https://www.g2.com/products/sanebox/reviews) — 4.9/5 stars (189 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1239 reviews)
- [Boomerang for Outlook](https://www.g2.com/products/boomerang-for-outlook/reviews) — 4.4/5 stars (77 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Exclaimer](https://www.g2.com/products/exclaimer/reviews) — 4.5/5 stars (1352 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Saleshandy](https://www.g2.com/products/saleshandy/reviews) — 4.6/5 stars (775 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.0/5 stars (225 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Mailbutler

- Title: [With regards to the business plan, do you feel that you get your return on your investment?](https://www.g2.com/discussions/49546-with-regards-to-the-business-plan-do-you-feel-that-you-get-your-return-on-your-investment) — 2 comments, 1 upvote
  > **Top comment:** "Yes, I could not think in my everyday work without Mailbutler anymore.
It is a must in my job."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-mailbutler-vs-help-scout)