# Hiver vs LiveAgent Comparison

| | Hiver | LiveAgent | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,283 | 1,539 | 
| **Largest Market Segment** | Small-Business (66.9% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | Free | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Hiver | LiveAgent | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.9 (1301 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.9 (1306 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.7 (869 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.9 (854 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 9.1 (1240 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 9.1 (830 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.9 (1264 reviews) | 

---
## Pricing

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.0/10 | 352 |
| **LiveAgent** | 8.7/10 | 1086 |

#### Ticket and Case Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (212 reviews) ✓ Verified | 9.0 (780 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (216 reviews) ✓ Verified | 9.0 (780 reviews) ✓ Verified | 
| **Workflow** | 8.6 (223 reviews) ✓ Verified | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (205 reviews) ✓ Verified | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (177 reviews) ✓ Verified | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (189 reviews) | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | 8.0 (31 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | 9.3 (7 reviews) | 
| **Natural Language Interaction** | 7.2 (29 reviews) | 9.3 (7 reviews) | 
| **Proactive Assistance** | 6.8 (28 reviews) | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | 7.5 (104 reviews) | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | 7.8 (160 reviews) | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (214 reviews) ✓ Verified | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (207 reviews) ✓ Verified | 8.8 (694 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.6/10 | 152 |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | 8.7 (5 reviews) | 
| **Open Listening** | 7.6 (143 reviews) | 8.3 (5 reviews) | 
| **Physical Media** | 6.7 (141 reviews) | 8.3 (5 reviews) | 

#### Design

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | 8.0 (5 reviews) | 
| **Create Content** | 7.3 (142 reviews) | 8.7 (5 reviews) | 
| **Personalization** | 8.0 (144 reviews) | 8.7 (5 reviews) | 
| **Inbound Identification** | 8.2 (144 reviews) | 8.9 (6 reviews) | 
| **Regulatory Compliance** | 7.8 (141 reviews) | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 621 |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.6 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Live chat** | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.3/10 | 5 |
| **LiveAgent** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.8/10 | 411 |
| **LiveAgent** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Support

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 6.5/10 | 213 |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.5 (55 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 8.4/10 | 8 |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | 9.1 (324 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | 8.9 (305 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | 8.9 (273 reviews) | 
| **Mobile Optimization** | 8.3 (7 reviews) | 8.1 (41 reviews) | 
| **Personalization** | 8.3 (7 reviews) | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | 8.6 (46 reviews) | 
| **Automation** | 8.6 (7 reviews) | 8.3 (47 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | 7.4 (41 reviews) | 
| **Integrations** | 8.8 (7 reviews) | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | Not enough data | 9.3 (252 reviews) | 
| **Macros** | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Email** | Not enough data | 9.3 (248 reviews) | 
| **Social** | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | Not enough data | 9.3 (249 reviews) | 
| **Phone** | Not enough data | 9.1 (186 reviews) | 
| **Text** | Not enough data | Feature Not Available | 

#### Insight

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 9.0/10 | 5 |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | 8.0 (14 reviews) | 
| **AI Text Summarization** | 9.0 (5 reviews) | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | 7.2/10 | 6 |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (9):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Hiver (5):** [Email Management Software](https://www.g2.com/categories/email-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)

**Unique to LiveAgent (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver | LiveAgent | 
|---|---|---|
| **Small-Business** | 66.9% | 67.3% | 
| **Mid-Market** | 27.2% | 23.2% | 
| **Enterprise** | 5.9% | 9.5% | 

### By Industry

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (822 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)

---
## Top Discussions

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-vs-liveagent)