# Hiver in Gmail vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in **ease of use** , with users highlighting its seamless integration into the Gmail environment. This makes it particularly appealing for teams that rely heavily on email communication, as it allows for quick adoption and minimal training.
- **Users say** that HubSpot Service Hub shines in its **customization capabilities**. Reviewers appreciate the flexibility to make changes in-house without needing external assistance, which contrasts with previous systems that required third-party coding.
- **According to verified reviews** , Hiver is praised for its **organization features** , especially for larger teams managing multiple clients. Users find it beneficial for keeping track of notes, tasks, and projects associated with each email, enhancing overall productivity.
- **Reviewers mention** that HubSpot Service Hub's **ticketing system** is user-friendly and comprehensive, providing all necessary client data in one place. This feature simplifies the management of service requests and improves internal communication.
- **G2 reviewers highlight** Hiver's strong **support system** , noting the availability of 24/7 assistance for users. This level of support is particularly valued by teams that may need immediate help with their email organization and collaboration tasks.
- **Users report** that while HubSpot Service Hub has a robust feature set, it sometimes lacks the **intuitive navigation** that Hiver offers. Some users find that the learning curve can be steeper, especially for those who are not as tech-savvy.



| | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,283 | 2,916 | 
| **Largest Market Segment** | Small-Business (66.8% of reviews) | Small-Business (59.5% of reviews) | 
| **Entry Level Price** | $25.00 Per Month | $0.00 Per Month | 

---
## Top Pros & Cons

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### HubSpot Service Hub

Pros:
- Ease of Use (443 reviews)
- Features (214 reviews)

Cons:
- Limited Customization (125 reviews)
- Limited Features (123 reviews)

---
## Ratings Comparison
| Rating | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.5 (2144 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.6 (2337 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.3 (1346 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 8.8 (1967 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.7 (2010 reviews) | 

---
## Pricing

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.0/10 | 353 |
| **HubSpot Service Hub** | 8.0/10 | 1153 |

#### Ticket and Case Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (211 reviews) ✓ Verified | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.7 (215 reviews) ✓ Verified | 8.4 (775 reviews) ✓ Verified | 
| **Workflow** | 8.6 (222 reviews) ✓ Verified | 8.4 (792 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (204 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (176 reviews) ✓ Verified | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | 8.3 (188 reviews) | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | 8.4 (723 reviews) | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | 8.7 (749 reviews) ✓ Verified | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | 7.3 (98 reviews) | 
| **AI Text Summarization** | 7.3 (73 reviews) | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | 7.5 (89 reviews) | 
| **Natural Language Interaction** | 7.2 (29 reviews) | 7.5 (91 reviews) | 
| **Proactive Assistance** | 6.8 (28 reviews) | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | 8.1 (505 reviews) | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | 8.5 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.5 (190 reviews) | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | 7.5 (109 reviews) | 7.8 (447 reviews) | 
| **Voice** | 7.5 (104 reviews) | 7.7 (465 reviews) | 

#### Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | 7.3 (513 reviews) | 
| **Customization ** | 7.8 (160 reviews) | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (213 reviews) ✓ Verified | 8.4 (670 reviews) ✓ Verified | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (206 reviews) ✓ Verified | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.6/10 | 152 |
| **HubSpot Service Hub** | N/A | N/A |

#### Channels

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Usability

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 621 |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | 8.7 (504 reviews) | 
| **Internal Discussion** | 8.7 (544 reviews) | 8.3 (454 reviews) | 
| **Assignments and Tasks** | 9.2 (574 reviews) | 8.6 (497 reviews) | 
| **Workflows** | 8.7 (502 reviews) | 8.6 (510 reviews) | 
| **Templates** | 8.7 (529 reviews) | 8.6 (500 reviews) | 
| **Integrations** | 8.2 (445 reviews) | 8.4 (483 reviews) | 
| **Tagging System** | 9.1 (557 reviews) | 8.4 (461 reviews) | 

#### Analytics

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | 8.0 (384 reviews) | 
| **Performance Tracking** | 8.3 (463 reviews) | 8.4 (447 reviews) | 
| **Email Tracking** | 8.8 (499 reviews) | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | 7.3 (58 reviews) | 
| **Decision Making** | 7.2 (24 reviews) | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.5 (16 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (16 reviews) | 
| **Document Processing** | Not enough data | 8.5 (16 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (16 reviews) | 

#### Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.1 (16 reviews) | 
| **Integration** | Not enough data | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (16 reviews) | 
| **Task Execution** | Not enough data | 8.3 (16 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (17 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Responses

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.3/10 | 5 |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (804 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (608 reviews) | 
| **Contextual Engagement** | Not enough data | 8.1 (354 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (548 reviews) | 

#### Support Automation

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (634 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (396 reviews) | 
| **Transcripts** | Not enough data | 8.2 (609 reviews) | 
| **Self-Serve Support** | 7.3 (5 reviews) | 8.1 (566 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (261 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.8/10 | 411 |
| **HubSpot Service Hub** | N/A | N/A |

#### Sorting & Filtering

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | Not enough data | 
| **Tags** | 8.8 (385 reviews) | Not enough data | 
| **AI Sorting** | 7.5 (330 reviews) | Not enough data | 
| **Predefined Rules** | 8.0 (347 reviews) | Not enough data | 

#### Integrations

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | Not enough data | 
| **Gmail Integration** | 9.3 (396 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | Not enough data | 

#### Time Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | Not enough data | 
| **Email Automation** | 8.5 (344 reviews) | Not enough data | 
| **Snooze** | 8.0 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (202 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (32 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Support

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 6.5/10 | 213 |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (337 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (265 reviews) | 

####  Internal Use

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (421 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 8 |
| **HubSpot Service Hub** | 8.3/10 | 746 |

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | 8.6 (655 reviews) | 
| **Searchable Articles** | 8.3 (7 reviews) | 8.6 (628 reviews) | 
| **Community Forums** | 8.6 (7 reviews) | 7.7 (86 reviews) | 
| **Mobile Optimization** | 8.3 (7 reviews) | 7.9 (416 reviews) | 
| **Personalization** | 8.3 (7 reviews) | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | 8.3 (437 reviews) | 
| **Automation** | 8.6 (7 reviews) | 8.5 (454 reviews) | 
| **Artificial Intelligence** | 8.8 (7 reviews) | 7.7 (360 reviews) | 
| **Integrations** | 8.8 (7 reviews) | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | 8.3 (32 reviews) | 
| **Multi-step Planning** | 8.6 (6 reviews) | 8.4 (32 reviews) | 
| **Cross-system Integration** | 8.3 (6 reviews) | 8.2 (32 reviews) | 
| **Adaptive Learning** | 7.8 (6 reviews) | 8.3 (32 reviews) | 
| **Natural Language Interaction** | 7.8 (6 reviews) | 8.6 (32 reviews) | 
| **Proactive Assistance** | 8.1 (6 reviews) | 8.8 (31 reviews) | 
| **Decision Making** | 8.3 (6 reviews) | 8.5 (31 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 9.0/10 | 5 |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | 7.6 (86 reviews) | 
| **AI Text Summarization** | 9.0 (5 reviews) | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 345 |

#### Generative AI

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (255 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.2/10 | 6 |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Hiver in Gmail (8):** [Email Management Software](https://www.g2.com/categories/email-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to HubSpot Service Hub (3):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Success Software](https://www.g2.com/categories/customer-success), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiver in Gmail | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 66.8% | 59.5% | 
| **Mid-Market** | 27.3% | 37.1% | 
| **Enterprise** | 5.9% | 3.4% | 

### By Industry

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7772 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7772 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (467 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

---
## Top Discussions

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub)