# Hiver in Gmail vs Ideagen Mail Manager Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Ideagen Mail Manager. Users appreciate how Hiver enhances team collaboration through its shared inbox and email assignment features, making it easier to manage support and sales queries without missing important communications.
- **According to verified reviews** , Hiver's ease of use is a standout feature, with users highlighting its intuitive interface that simplifies email management. One user noted that Hiver transformed their team's workflow by making shared inbox management more organized, which is a crucial aspect for daily operations.
- **Users say** that Ideagen Mail Manager provides efficient email retrieval, making it easy to find past conversations. This feature is particularly beneficial for users who need to quickly access historical email data, showcasing its strength in email organization and retrieval.
- **Reviewers mention** that Hiver's implementation process is quick and straightforward, with many users praising the intuitive onboarding experience. This contrasts with Ideagen Mail Manager, which, while effective, may not offer the same level of ease during setup, as some users have reported challenges in this area.
- **Users highlight** Hiver's superior support quality, with many expressing satisfaction with the assistance they receive. In contrast, Ideagen Mail Manager's support has received mixed feedback, indicating that there may be room for improvement in this area.
- **According to recent user feedback** , Hiver's integration with Gmail is particularly well-received, allowing for seamless email management directly within the platform. On the other hand, while Ideagen Mail Manager integrates well with Microsoft Outlook, its overall integration capabilities may not be as robust as Hiver's, especially for users who rely heavily on Gmail.



| | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,283 | 137 | 
| **Largest Market Segment** | Small-Business (66.8% of reviews) | Small-Business (67.6% of reviews) | 
| **Entry Level Price** | $25.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

### Ideagen Mail Manager

Pros:
- Ease of Use (21 reviews)
- Customer Support (9 reviews)

Cons:
- Compatibility Issues (6 reviews)
- Poor Customer Support (5 reviews)

---
## Ratings Comparison
| Rating | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
  | **Meets Requirements** | 9.0 (993 reviews) | 8.5 (114 reviews) | 
  | **Ease of Use** | 9.1 (1017 reviews) | 8.5 (117 reviews) | 
  | **Ease of Setup** | 9.0 (593 reviews) | 8.1 (71 reviews) | 
  | **Ease of Admin** | 9.2 (454 reviews) | 8.1 (49 reviews) | 
  | **Quality of Support** | 9.2 (921 reviews) | 7.8 (100 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (445 reviews) | 8.5 (47 reviews) | 
  | **Product Direction (% positive)** | 9.1 (986 reviews) | 8.7 (115 reviews) | 

---
## Pricing

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

### Ideagen Mail Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.0/10 | 353 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Ticket and Case Management

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (211 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.7 (215 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (222 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (204 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.2 (176 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.3 (188 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.6 (209 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.1 (112 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | 7.2 (74 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Customer Portal** | 8.2 (160 reviews) | Not enough data | 
| **Email to Case** | 8.9 (217 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.5 (190 reviews) | Not enough data | 
| **Social Integration** | 7.5 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (104 reviews) | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Mobile User Support** | 7.5 (175 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (213 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.2 (175 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (193 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (206 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.6/10 | 152 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Channels

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Multi-Channel Coverage** | 7.9 (149 reviews) | Not enough data | 
| **Open Listening** | 7.6 (143 reviews) | Not enough data | 
| **Physical Media** | 6.7 (141 reviews) | Not enough data | 

#### Design

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (142 reviews) | Not enough data | 
| **Create Content** | 7.3 (142 reviews) | Not enough data | 
| **Personalization** | 8.0 (144 reviews) | Not enough data | 
| **Inbound Identification** | 8.2 (144 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | 7.1 (107 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (105 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Usability

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 621 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Productivity Tools

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Notes** | 8.9 (571 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (544 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (574 reviews) | Not enough data | 
| **Workflows** | 8.7 (502 reviews) | Not enough data | 
| **Templates** | 8.7 (529 reviews) | Not enough data | 
| **Integrations** | 8.2 (445 reviews) | Not enough data | 
| **Tagging System** | 9.1 (557 reviews) | Not enough data | 

#### Analytics

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Trends** | 8.0 (432 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (463 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (499 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.2 (24 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Responses

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.3/10 | 5 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Conversational Platform

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | 7.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.8/10 | 411 |
| **Ideagen Mail Manager** | 6.2/10 | 85 |

#### Sorting & Filtering

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Attachment Search** | 8.1 (350 reviews) | 8.3 (71 reviews) | 
| **Tags** | 8.8 (385 reviews) | 7.0 (59 reviews) | 
| **AI Sorting** | 7.5 (330 reviews) | 7.0 (62 reviews) | 
| **Predefined Rules** | 8.0 (347 reviews) | 6.8 (59 reviews) | 

#### Integrations

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.8 (286 reviews) | 8.7 (83 reviews) | 
| **Gmail Integration** | 9.3 (396 reviews) | 4.8 (31 reviews) | 
| **Apple Calendar Integration** | 7.1 (281 reviews) | 5.9 (31 reviews) | 

#### Time Management

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Unified Inbox** | 8.7 (351 reviews) | 7.5 (46 reviews) | 
| **Email Automation** | 8.5 (344 reviews) | 7.8 (49 reviews) | 
| **Snooze** | 8.0 (313 reviews) | 5.7 (38 reviews) | 

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | 7.5 (204 reviews) | 4.4 (21 reviews) | 
| **AI Text-to-Speech** | 7.2 (199 reviews) | 4.4 (20 reviews) | 
| **AI Text Summarization** | 7.4 (202 reviews) | 4.7 (22 reviews) | 

#### Agentic AI - Email Management

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (31 reviews) | 3.5 (9 reviews) | 
| **Cross-system Integration** | 7.2 (32 reviews) | 5.8 (8 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Customer Support

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 6.5/10 | 213 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Customization ** | 7.8 (160 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 8.4/10 | 8 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Summarization** | 8.6 (6 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Knowledge Base** | 8.6 (7 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (7 reviews) | Not enough data | 
| **Community Forums** | 8.6 (7 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (7 reviews) | Not enough data | 
| **Personalization** | 8.3 (7 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Automation** | 8.6 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | 
| **Integrations** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 9.0/10 | 5 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Generative AI

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | 7.2/10 | 6 |
| **Ideagen Mail Manager** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Cross-system Integration** | 7.2 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Hiver in Gmail** | N/A | N/A |
| **Ideagen Mail Manager** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver in Gmail (13):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | Hiver in Gmail | Ideagen Mail Manager | 
|---|---|---|
| **Small-Business** | 66.8% | 67.6% | 
| **Mid-Market** | 27.3% | 29.4% | 
| **Enterprise** | 5.9% | 2.9% | 

### By Industry

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

#### Ideagen Mail Manager

- **Architecture & Planning:** 34.6%
- **Construction:** 20.6%
- **Civil Engineering:** 14.0%
- **Mechanical or Industrial Engineering:** 7.4%
- **Real Estate:** 3.7%
- **Accounting:** 2.9%
- **Consulting:** 2.9%
- **Legal Services:** 2.2%
- **Government Administration:** 1.5%
- **Financial Services:** 1.5%
- **Other:** 8.8%

---
## Alternatives

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### Alternatives to Ideagen Mail Manager

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---
## Top Discussions

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

### Ideagen Mail Manager

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiver-in-gmail-vs-ideagen-mail-manager)