G2 reviewers report that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes it easy to create, update, and analyze surveys. Users appreciate the variety of templates and question types available, which enhance the accuracy of their surveys.
According to verified reviews, Hively is recognized for its focus on customer feedback, making it a solid choice for businesses looking to gather insights. Users highlight its straightforward feedback collection process, which is particularly beneficial for small to midsize enterprises.
Reviewers mention that SurveyMonkey's implementation process is quick and efficient, with many noting the intuitive onboarding wizard that helps new users get started without hassle. This contrasts with Hively, which has received less recent feedback on its setup process, indicating potential areas for improvement.
Users say that SurveyMonkey's robust data collection capabilities stand out, allowing for various distribution methods such as emails and codes. This flexibility is a significant advantage for teams looking to reach a broader audience, while Hively, although effective, may not offer the same level of versatility in survey distribution.
G2 reviewers highlight the quality of support provided by SurveyMonkey, with many users rating it highly for responsiveness and helpfulness. In comparison, Hively's support has received mixed reviews, with some users expressing a desire for more comprehensive assistance.
According to recent user feedback, SurveyMonkey's overall satisfaction ratings are significantly higher, reflecting its strong market presence and user trust. Hively, while valuable for specific feedback needs, has a much lower G2 Score, suggesting it may not meet the broader expectations of users as effectively as SurveyMonkey does.
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How do I customize the survey or questionnaire format?
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Official Response from Hively
Hi Santosh, on premium plans in Hively you have many options to customise the rating page - you can change any of the colours to match your branding and you...Read more
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