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At a Glance
Market Segments
Small-Business (78.6% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
$0 Forever
$0.00
Hitsteps Web Analytics
Star Rating
(43)4.4 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Forever
Browse all 5 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hitsteps Web Analytics excels in Ease of Setup with a score of 9.6, making it particularly user-friendly for small businesses looking to get started quickly. In contrast, Smartlook, while still easy to set up, has a slightly lower score of 9.1.
- Reviewers mention that Hitsteps provides robust Real-Time Reporting capabilities with a score of 9.0, which is crucial for businesses needing immediate insights. Smartlook, however, offers a competitive score of 8.8 but lacks some of the immediacy that Hitsteps provides.
- G2 users highlight Hitsteps' superior Custom Event Tracking with a score of 8.3, allowing for tailored analytics that meet specific business needs. Smartlook matches this with a score of 8.6, but users note that Hitsteps offers a more intuitive interface for setting up these custom events.
- Users on G2 report that Smartlook shines in User Behavior Tracking, particularly with features like Click Tracking (9.1) and Mouse Movement (8.9), providing deeper insights into user interactions compared to Hitsteps, which has lower scores in these areas.
- Reviewers mention that Smartlook's Session Replays feature, scoring 9.1, is a standout for understanding user journeys, while Hitsteps does not offer a comparable feature, making Smartlook a better choice for businesses focused on user experience analysis.
- Users say that Hitsteps offers excellent Quality of Support with a score of 9.1, which is often highlighted in reviews as a key factor for small businesses needing assistance. Smartlook, while still providing good support, has a slightly lower score of 8.8, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Hitsteps Web Analytics
Free
$0
Forever
Include Basic Analytics
To track up to 1 website up to 2k pageviews per month.
- Analytics
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Hitsteps Web Analytics
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.6
33
8.9
656
Ease of Use
9.1
33
8.9
662
Ease of Setup
9.5
17
9.1
459
Ease of Admin
9.1
16
9.1
451
Quality of Support
9.1
28
8.8
470
Has the product been a good partner in doing business?
9.0
15
9.0
385
Product Direction (% positive)
8.5
32
9.0
620
Features by Category
Metrics
8.8
25
8.8
157
8.4
26
8.7
78
8.2
26
8.5
153
8.3
25
8.6
149
8.1
21
8.6
130
8.0
24
8.2
65
8.2
23
8.4
68
8.0
21
8.6
126
7.9
20
8.7
126
Reporting
9.0
26
8.8
149
8.1
20
8.5
63
8.0
22
8.6
121
8.1
21
8.6
117
8.2
22
8.3
108
8.2
20
7.8
18
8.5
20
8.7
119
Other
8.5
24
8.7
135
8.0
23
8.6
109
Feature Not Available
Feature Not Available
7.8
21
8.5
91
Feature Not Available
8.4
90
Feature Not Available
Feature Not Available
8.0
18
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.1
14
8.4
208
8.3
16
8.6
100
8.3
18
8.8
316
8.5
18
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
Not enough data
9.1
221
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.4
166
|
Verified
A/B Testing
Not enough data
8.4
126
|
Verified
Not enough data
8.0
86
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.3
104
|
Verified
Visitor Information
Not enough data
8.4
167
|
Verified
Not enough data
8.4
125
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
Feature Not Available
Not enough data
8.7
109
Not enough data
8.5
91
Not enough data
8.7
97
Not enough data
8.4
72
Not enough data
8.1
44
Not enough data
Feature Not Available
Not enough data
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.9
14
8.6
252
9.1
16
8.5
229
8.8
15
8.4
220
8.8
15
8.5
207
9.3
14
8.7
140
Reporting
8.9
16
8.7
279
Feature Not Available
9.1
312
9.6
16
9.0
275
8.7
14
8.4
223
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Hitsteps Web Analytics and Smartlook are categorized as Heatmap Tools and Digital Analytics
Unique Categories
Hitsteps Web Analytics is categorized as SEO Tools
Smartlook is categorized as Product Analytics, Session Replay, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Hitsteps Web Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.3%
Information Technology and Services
11.9%
Consumer Goods
7.1%
Media Production
4.8%
Health, Wellness and Fitness
4.8%
Other
57.1%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
Integrate a better startup intuitive response
1 Comment
FK
Once you added Tracking code or Hitsteps API Code and Hitsteps started receiving visitor data from your website, It will log and store all information. You...Read more
Hitsteps Web Analytics has no more discussions with answers
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
Is there a whitelabel version of this software?
1 Comment
LM
Hi Kristen,
I am really sorry, but we don't offer that.
Best regards,
lukasRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
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