Compare Highlight and UserTesting 
At a Glance
Market Segments
Small-Business (44.8% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Highlight
Star Rating
(29)4.6 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HighlightUserTesting
Star Rating
(787)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Highlight. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their research capabilities.
- According to verified reviews, UserTesting has a robust number of recent reviews, indicating a reliable and active user base. This contrasts with Highlight, which has not received any recent reviews, making it harder to gauge current user sentiment.
- Users say that UserTesting's implementation process is smooth, with many highlighting the intuitive onboarding experience. In contrast, while Highlight is praised for its personalized attention and understanding of business goals, some users may find the lack of recent feedback a concern for ongoing support.
- Reviewers mention that Highlight provides high-quality output and a knowledgeable team, which is beneficial for quick feedback cycles. However, UserTesting's emphasis on human insights over AI-generated content resonates strongly with users who value authentic feedback.
- Users report that while Highlight scores slightly higher in specific areas like support quality, UserTesting's overall user experience is enhanced by its intuitive interface and clear instructions, making it easier for teams to navigate and utilize effectively.
- According to recent user feedback, both platforms have their strengths, but UserTesting's broader range of features and higher satisfaction ratings suggest it may be a better fit for larger enterprises, while Highlight's personalized service appeals to small businesses looking for tailored insights.
Pricing
Entry-Level Pricing
Highlight
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Highlight
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
9.3
23
8.6
600
Ease of Use
8.8
23
8.4
631
Ease of Setup
9.0
8
8.6
297
Ease of Admin
Not enough data
8.7
231
Quality of Support
9.6
23
9.0
523
Has the product been a good partner in doing business?
Not enough data
8.8
226
Product Direction (% positive)
10.0
20
8.1
590
Features by Category
User Response Methods
8.8
17
7.5
317
|
Verified
8.4
15
8.7
374
|
Verified
7.6
14
8.7
296
|
Verified
8.1
15
7.1
182
|
Verified
8.3
15
8.2
352
|
Verified
Participant Selection
Feature Not Available
7.4
126
Feature Not Available
5.5
81
7.6
12
6.9
107
9.0
14
8.2
374
|
Verified
Insights
8.4
16
7.7
345
|
Verified
8.9
16
7.7
312
|
Verified
8.0
14
7.4
313
|
Verified
Generative AI
7.4
9
6.6
84
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
177
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Highlight and UserTesting are categorized as User Research
Unique Categories
Highlight has no unique categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Highlight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
37.9%
Food & Beverages
34.5%
Market Research
17.2%
Health, Wellness and Fitness
3.4%
Cosmetics
3.4%
Other
3.4%
Financial Services
10.3%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Highlight has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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