# HighLevel vs Trustpilot Comparison --- ## AI Generated Summary - **G2 reviewers report** that Trustpilot is praised for its simplicity and ease of use, with users noting that they had no issues writing their reviews. This straightforward approach makes it a go-to choice for small businesses looking for an uncomplicated review platform. - **Users say** that HighLevel excels in providing an all-in-one digital marketing solution, integrating various marketing tools into one platform. Reviewers appreciate the ability to manage email campaigns, automations, and client communication seamlessly, which is particularly beneficial for marketing agencies. - **According to verified reviews** , Trustpilot is recognized as the industry standard for public customer reviews, with users highlighting its customization options for web development. This feature allows businesses to tailor their review display to fit their branding, enhancing their online presence. - **Reviewers mention** that while HighLevel offers extensive features, it can be quite complex to navigate. Some users have found the learning curve steep, taking significant time to fully utilize the platform's capabilities, which may be a consideration for those seeking a quicker setup. - **G2 reviewers highlight** that HighLevel's customer support is a strong point, with users specifically mentioning helpful support staff who take the time to explain features in simple terms. This level of support can be crucial for users who may struggle with the platform's complexity. - **Users report** that Trustpilot's recent reviews indicate a lower overall satisfaction compared to HighLevel, with a G2 Score reflecting this disparity. While Trustpilot is valued for its straightforwardness, HighLevel's higher ratings suggest a more favorable user experience overall, particularly in terms of support and product direction. | | HighLevel | Trustpilot | |---|---|---| | **Star Rating** | 4.6 out of 5 | 3.4 out of 5 | | **Total Reviews** | 638 | 258 | | **Largest Market Segment** | Small-Business (94.7% of reviews) | Small-Business (61.4% of reviews) | | **Entry Level Price** | $97.00 Per Month | Starting at $299.00 | --- ## Top Pros & Cons ### HighLevel Pros: - Features (155 reviews) - Helpful (138 reviews) Cons: - Learning Curve (140 reviews) - Missing Features (91 reviews) ### Trustpilot Pros: - Ease of Use (10 reviews) - Reputation Management (4 reviews) Cons: - Poor Customer Support (10 reviews) - Review Issues (10 reviews) --- ## Ratings Comparison | Rating | HighLevel | Trustpilot | |---|---|---| | **Meets Requirements** | 8.7 (219 reviews) | 7.5 (220 reviews) | | **Ease of Use** | 7.8 (557 reviews) | 8.1 (224 reviews) | | **Ease of Setup** | 7.4 (346 reviews) | 7.8 (130 reviews) | | **Ease of Admin** | 8.0 (162 reviews) | 7.8 (107 reviews) | | **Quality of Support** | 8.1 (213 reviews) | 6.9 (206 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (156 reviews) | 6.8 (105 reviews) | | **Product Direction (% positive)** | 9.0 (213 reviews) | 6.1 (215 reviews) | --- ## Pricing ### HighLevel #### Entry-Level Pricing Plan: Starter Price: $97.00 Per Month Description: All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools! Key Features: - CRM - Email & SMS Marketing - Funnel & Website Builders [Browse all 2 editions](https://www.g2.com/products/highlevel/pricing) #### Free Trial Yes ### Trustpilot #### Entry-Level Pricing Plan: Plus plan Price: Starting at $299.00 Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools. Key Features: - 8 widgets - 3 User logins - 200 monthly invitations [Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.4/10 | 177 | | **Trustpilot** | N/A | N/A | #### Sales Force Automation | Feature | HighLevel | Trustpilot | |---|---|---| | **Contact & Account Management** | 8.8 (116 reviews) | Not enough data | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | | **Opportunity & Pipeline Mgmt.** | 9.1 (118 reviews) | Not enough data | | **Task / Activity Management** | 8.4 (111 reviews) | Not enough data | | **Territory & Quota Management** | 7.5 (83 reviews) | Not enough data | | **Desktop Integration** | 8.8 (98 reviews) | Not enough data | | **Product & Price List Management** | 8.3 (84 reviews) | Not enough data | | **Quote & Order Management** | 7.9 (81 reviews) | Not enough data | | **Customer Contract Management** | 8.1 (88 reviews) | Not enough data | #### Marketing Automation | Feature | HighLevel | Trustpilot | |---|---|---| | **Email Marketing** | 9.0 (119 reviews) | Not enough data | | **Campaign Management** | 9.1 (109 reviews) | Not enough data | | **Lead Management** | 9.1 (115 reviews) | Not enough data | | **Marketing ROI Analytics** | 8.3 (99 reviews) | Not enough data | #### Customer Support | Feature | HighLevel | Trustpilot | |---|---|---| | **Case Management** | 8.0 (93 reviews) | Not enough data | | **Customer Support Portal** | Feature Not Available | Not enough data | | **Knowledge Base** | Feature Not Available | Not enough data | | **Call Center Features** | 8.1 (98 reviews) | Not enough data | | **Support Analytics** | 8.2 (92 reviews) | Not enough data | #### Reporting & Analytics | Feature | HighLevel | Trustpilot | |---|---|---| | **Reporting** | 8.4 (97 reviews) | Not enough data | | **Dashboards** | 8.3 (107 reviews) | Not enough data | | **Forecasting** | Feature Not Available | Not enough data | #### Mobile & Social | Feature | HighLevel | Trustpilot | |---|---|---| | **Social Collaboration Features** | 8.0 (88 reviews) | Not enough data | | **Social Network Integration** | 8.3 (103 reviews) | Not enough data | | **Mobile User Support** | 7.7 (89 reviews) | Not enough data | #### Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Customization** | 8.5 (110 reviews) | Not enough data | | **Workflow Capability** | 9.0 (109 reviews) | Not enough data | | **User, Role, and Access Management** | 8.6 (99 reviews) | Not enough data | | **Internationalization** | 8.1 (85 reviews) | Not enough data | | **Sandbox / Test Environments** | Feature Not Available | Not enough data | | **Document & Content Mgmt.** | 8.3 (82 reviews) | Not enough data | | **Performance and Reliability** | 8.4 (102 reviews) | Not enough data | | **Output Document Generation** | 7.8 (82 reviews) | Not enough data | #### Integration | Feature | HighLevel | Trustpilot | |---|---|---| | **Data Import & Export Tools** | 8.5 (86 reviews) | Not enough data | | **Integration APIs** | 8.3 (91 reviews) | Not enough data | | **Breadth of Partner Applications** | 8.1 (77 reviews) | Not enough data | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 8.5 (64 reviews) | Not enough data | #### Agentic AI - CRM | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | 7.8 (24 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (21 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (23 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (23 reviews) | Not enough data | | **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | | **Decision Making** | 8.3 (20 reviews) | Not enough data | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.5/10 | 124 | | **Trustpilot** | N/A | N/A | #### Email Marketing | Feature | HighLevel | Trustpilot | |---|---|---| | **Building and Personalizing Emails** | 8.9 (93 reviews) | Not enough data | | **Sending Outbound Emails** | 8.7 (89 reviews) | Not enough data | | **Manage Email Deliverability** | 8.4 (86 reviews) | Not enough data | | **Automated Email Responses** | 8.8 (92 reviews) | Not enough data | #### Online Marketing | Feature | HighLevel | Trustpilot | |---|---|---| | **Landing Pages and Forms** | 8.8 (96 reviews) | Not enough data | | **Dynamic Content** | 8.7 (80 reviews) | Not enough data | | **A/B Testing** | 8.6 (81 reviews) | Not enough data | | **Mobile Optimized** | 8.2 (88 reviews) | Not enough data | | **Search Tracking and Optimization** | Feature Not Available | Not enough data | #### Lead Management | Feature | HighLevel | Trustpilot | |---|---|---| | **Marketing Lead Database** | 8.8 (79 reviews) | Not enough data | | **Data Quality Management** | 8.5 (70 reviews) | Not enough data | | **Segmentation** | 8.8 (76 reviews) | Not enough data | | **Lead Scoring and Grading** | 8.3 (75 reviews) | Not enough data | | **Lead Nurturing** | 8.8 (85 reviews) | Not enough data | | **Online Behavior Tracking** | 8.1 (76 reviews) | Not enough data | | **Automated Alerts and Tasks** | 8.8 (78 reviews) | Not enough data | | **CRM Lead Integration** | 9.1 (83 reviews) | Not enough data | #### Campaign Management | Feature | HighLevel | Trustpilot | |---|---|---| | **Program Management** | Feature Not Available | Not enough data | | **Event / Webinar Marketing** | 8.5 (77 reviews) | Not enough data | | **Calendaring** | 8.8 (91 reviews) | Not enough data | | **Budgeting** | Feature Not Available | Not enough data | #### Social | Feature | HighLevel | Trustpilot | |---|---|---| | **Social Listening** | Feature Not Available | Not enough data | | **Social Sharing** | Feature Not Available | Not enough data | | **Social Campaigns** | 8.6 (78 reviews) | Not enough data | | **Social Media Engagement** | Feature Not Available | Not enough data | | **Social Media Advertising** | 8.6 (80 reviews) | Not enough data | #### Reporting & Analytics | Feature | HighLevel | Trustpilot | |---|---|---| | **Basic Reporting** | 8.8 (88 reviews) | Not enough data | | **Web Analytics** | 8.5 (80 reviews) | Not enough data | | **ROI Analytics** | 8.4 (79 reviews) | Not enough data | | **Revenue Analytics** | 8.3 (77 reviews) | Not enough data | | **SEO / Keyword Analytics** | Feature Not Available | Not enough data | #### Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Customization ** | 8.6 (82 reviews) | Not enough data | | **Workflow Capability** | 8.8 (84 reviews) | Not enough data | | **User, Role, and Access Management** | 8.7 (82 reviews) | Not enough data | | **Internationalization** | 8.0 (62 reviews) | Not enough data | | **Sandbox / Test Environments** | Feature Not Available | Not enough data | | **Performance and Reliability** | 8.4 (76 reviews) | Not enough data | | **Output Document Generation** | Feature Not Available | Not enough data | #### Agentic AI - Marketing Automation | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | 8.1 (14 reviews) | Not enough data | | **Multi-step Planning** | 8.2 (13 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (13 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | | **Decision Making** | 8.1 (12 reviews) | Not enough data | #### Integration | Feature | HighLevel | Trustpilot | |---|---|---| | **Data Import & Export Tools** | 8.4 (76 reviews) | Not enough data | | **Integration APIs** | 8.2 (76 reviews) | Not enough data | | **Breadth of Partner Applications** | 8.3 (71 reviews) | Not enough data | ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.3/10 | 11 | | **Trustpilot** | N/A | N/A | #### Messenger | Feature | HighLevel | Trustpilot | |---|---|---| | **Sequencing** | 9.2 (6 reviews) | Not enough data | | **AI** | 8.1 (9 reviews) | Not enough data | | **Live Chat** | 8.5 (8 reviews) | Not enough data | | **Customization Interface** | 7.6 (7 reviews) | Not enough data | #### Channels | Feature | HighLevel | Trustpilot | |---|---|---| | **Social Media** | 9.6 (8 reviews) | Not enough data | | **Website** | 9.6 (8 reviews) | Not enough data | | **Text Message (SMS)** | 9.6 (8 reviews) | Not enough data | | **Voice Assistants** | 7.7 (8 reviews) | Not enough data | | **Other** | 7.2 (6 reviews) | Not enough data | #### Customers | Feature | HighLevel | Trustpilot | |---|---|---| | **Targeting** | 9.0 (7 reviews) | Not enough data | | **Profiles** | 9.2 (8 reviews) | Not enough data | | **Analytics** | 9.2 (8 reviews) | Not enough data | | **Lead Gathering** | 9.4 (8 reviews) | Not enough data | | **Sales Conversion** | 8.8 (8 reviews) | Not enough data | #### Agentic AI - Conversational Marketing | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | 6.3 (5 reviews) | Not enough data | | **Multi-step Planning** | 6.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.5/10 | 76 | | **Trustpilot** | N/A | N/A | #### Text Messaging | Feature | HighLevel | Trustpilot | |---|---|---| | **Bulk SMS** | 9.1 (62 reviews) | Not enough data | | **Two-Way Text Messaging** | 9.4 (62 reviews) | Not enough data | | **Text Scheduler** | 9.2 (59 reviews) | Not enough data | | **Automatic Replies** | 9.2 (62 reviews) | Not enough data | | **Automatic URL Shortening** | Feature Not Available | Not enough data | | **MMS Marketing** | 8.7 (55 reviews) | Not enough data | | **Personalization** | 8.8 (58 reviews) | Not enough data | | **Transactional SMS** | 8.7 (59 reviews) | Not enough data | #### SMS Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Reporting** | 8.8 (57 reviews) | Not enough data | | **Automation** | 9.1 (64 reviews) | Not enough data | | **White Label** | 9.1 (62 reviews) | Not enough data | | **Text-to-Landline** | 7.1 (47 reviews) | Not enough data | | **Short Codes** | 8.1 (46 reviews) | Not enough data | | **API Integration** | 8.6 (56 reviews) | Not enough data | #### Agentic AI - SMS Marketing | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | 7.4 (9 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | | **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (9 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (8 reviews) | Not enough data | | **Decision Making** | 8.1 (8 reviews) | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.2/10 | 15 | | **Trustpilot** | N/A | N/A | #### Channels | Feature | HighLevel | Trustpilot | |---|---|---| | **Multi-Channel Coverage** | 8.5 (12 reviews) | Not enough data | | **Open Listening** | 7.7 (10 reviews) | Not enough data | | **Physical Media** | 7.4 (9 reviews) | Not enough data | #### Design | Feature | HighLevel | Trustpilot | |---|---|---| | **Communications Strategy Development** | 8.3 (9 reviews) | Not enough data | | **Create Content** | 7.9 (12 reviews) | Not enough data | | **Personalization** | 9.0 (10 reviews) | Not enough data | | **Inbound Identification** | 8.0 (9 reviews) | Not enough data | | **Regulatory Compliance** | 9.3 (9 reviews) | Not enough data | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 8.2 (10 reviews) | Not enough data | | **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.4/10 | 6 | | **Trustpilot** | N/A | N/A | #### Productivity Tools | Feature | HighLevel | Trustpilot | |---|---|---| | **Notes** | Not enough data | Not enough data | | **Internal Discussion** | Not enough data | Not enough data | | **Assignments and Tasks** | 8.0 (5 reviews) | Not enough data | | **Workflows** | 8.9 (6 reviews) | Not enough data | | **Templates** | Not enough data | Not enough data | | **Integrations** | 8.0 (5 reviews) | Not enough data | | **Tagging System** | 8.3 (6 reviews) | Not enough data | #### Analytics | Feature | HighLevel | Trustpilot | |---|---|---| | **Trends** | 8.3 (5 reviews) | Not enough data | | **Performance Tracking** | 8.7 (5 reviews) | Not enough data | | **Email Tracking** | 8.7 (5 reviews) | Not enough data | #### Agentic AI - Shared Inbox | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.8/10 | 10 | | **Trustpilot** | N/A | N/A | #### Responses | Feature | HighLevel | Trustpilot | |---|---|---| | **Personalization** | 9.2 (8 reviews) | Not enough data | | **Route To Human** | 9.4 (9 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 7.5 (8 reviews) | Not enough data | #### Automation - AI Agents | Feature | HighLevel | Trustpilot | |---|---|---| | **Sales Follow-Up** | 8.9 (9 reviews) | Not enough data | | **Customer Interaction Automation** | 9.2 (8 reviews) | Not enough data | | **Lead Generation** | 9.2 (8 reviews) | Not enough data | | **Document Processing** | 8.5 (8 reviews) | Not enough data | | **Feedback Collection** | 9.2 (8 reviews) | Not enough data | #### Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Conversation Editor** | 8.8 (8 reviews) | Not enough data | | **Integration** | 9.2 (8 reviews) | Not enough data | | **Human-In-The-Loop** | 9.2 (8 reviews) | Not enough data | #### Autonomy - AI Agents | Feature | HighLevel | Trustpilot | |---|---|---| | **Independent Decision Making** | 8.1 (8 reviews) | Not enough data | | **Adaptive Responses** | 8.8 (8 reviews) | Not enough data | | **Task Execution** | 8.3 (8 reviews) | Not enough data | | **Problem Solving** | 8.3 (8 reviews) | Not enough data | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 8.5 (8 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (8 reviews) | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.9/10 | 9 | | **Trustpilot** | N/A | N/A | #### Responses | Feature | HighLevel | Trustpilot | |---|---|---| | **Customization** | 9.5 (7 reviews) | Not enough data | | **Control** | 7.3 (5 reviews) | Not enough data | | **Route To Human** | 9.5 (7 reviews) | Not enough data | | **Menu bars** | 9.5 (7 reviews) | Not enough data | | **Drip sequences** | 9.5 (7 reviews) | Not enough data | #### Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Live chat** | 8.6 (7 reviews) | Not enough data | | **Integrations** | 9.3 (7 reviews) | Not enough data | | **Branding** | 8.6 (7 reviews) | Not enough data | | **Analytics** | 8.6 (7 reviews) | Not enough data | | **A/B testing** | 8.3 (7 reviews) | Not enough data | | **Role-based access** | 9.5 (7 reviews) | Not enough data | | **Collection of information** | 9.5 (7 reviews) | Not enough data | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 8.8 (8 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (7 reviews) | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **HighLevel** | N/A | N/A | | **Trustpilot** | 6.1/10 | 54 | #### Collection | Feature | HighLevel | Trustpilot | |---|---|---| | **Authentification** | Not enough data | 6.1 (38 reviews) ✓ Verified | | **Review Forms** | Not enough data | 6.5 (39 reviews) ✓ Verified | | **Personalization** | Not enough data | 5.8 (34 reviews) ✓ Verified | | **Engagement** | Not enough data | 6.7 (33 reviews) ✓ Verified | | **Community Q&A** | Not enough data | Feature Not Available | #### Agentic AI - Review Management | Feature | HighLevel | Trustpilot | |---|---|---| | **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | | **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | #### Moderation | Feature | HighLevel | Trustpilot | |---|---|---| | **Reviewer Validation** | Not enough data | 6.0 (33 reviews) ✓ Verified | | **Response Types** | Not enough data | 5.7 (35 reviews) ✓ Verified | | **Legal Agreements** | Not enough data | 6.0 (27 reviews) ✓ Verified | #### Use Cases | Feature | HighLevel | Trustpilot | |---|---|---| | **E-commerce** | Not enough data | 6.6 (30 reviews) ✓ Verified | | **Retail** | Not enough data | 6.3 (28 reviews) ✓ Verified | | **Customer Service** | Not enough data | 6.0 (32 reviews) ✓ Verified | #### Administration | Feature | HighLevel | Trustpilot | |---|---|---| | **Incentives** | Not enough data | Feature Not Available | | **Syndication** | Not enough data | 6.7 (27 reviews) ✓ Verified | | **Insights** | Not enough data | 6.8 (29 reviews) ✓ Verified | | **Content** | Not enough data | 6.3 (28 reviews) ✓ Verified | | **Sampling** | Not enough data | Feature Not Available | #### Display Options | Feature | HighLevel | Trustpilot | |---|---|---| | **Badges** | Not enough data | 6.4 (29 reviews) ✓ Verified | | **Widgets** | Not enough data | 5.9 (30 reviews) ✓ Verified | | **Integration & APIs** | Not enough data | 5.8 (29 reviews) ✓ Verified | | **Marketing** | Not enough data | 5.9 (30 reviews) ✓ Verified | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | Not enough data | 5.6 (16 reviews) | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **HighLevel** | 9.6/10 | 9 | | **Trustpilot** | N/A | N/A | #### Conversational Platform | Feature | HighLevel | Trustpilot | |---|---|---| | **Personalization** | 9.7 (6 reviews) | Not enough data | | **Omnichannel** | 9.7 (6 reviews) | Not enough data | | **Contextual Engagement** | 8.6 (7 reviews) | Not enough data | | **Proactive Engagement** | 9.7 (6 reviews) | Not enough data | #### Support Automation | Feature | HighLevel | Trustpilot | |---|---|---| | **Intelligent Routing** | 9.7 (6 reviews) | Not enough data | | **Seamless Escalation** | 9.7 (6 reviews) | Not enough data | | **Transcripts** | 9.7 (6 reviews) | Not enough data | | **Self-Serve Support** | 9.7 (6 reviews) | Not enough data | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 9.7 (6 reviews) | Not enough data | | **AI Text Summarization** | 9.8 (7 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.5/10 | 13 | | **Trustpilot** | N/A | N/A | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 8.6 (6 reviews) | Not enough data | | **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | | **AI Text-to-Speech** | 8.8 (7 reviews) | Not enough data | #### Communication | Feature | HighLevel | Trustpilot | |---|---|---| | **Pop-up Chat** | 9.4 (8 reviews) | Not enough data | | **Notifications** | 7.9 (7 reviews) | Not enough data | | **Targeted Emails** | 9.8 (7 reviews) | Not enough data | | **In-App Messaging** | 9.5 (7 reviews) | Not enough data | | **Co-Browsing** | 7.2 (6 reviews) | Not enough data | #### Internal Use | Feature | HighLevel | Trustpilot | |---|---|---| | **Customization ** | 8.3 (9 reviews) | Not enough data | | **Conversation Archiving** | 7.2 (6 reviews) | Not enough data | | **Lead Development** | 7.6 (7 reviews) | Not enough data | | **Knowledge Base** | 9.3 (7 reviews) | Not enough data | | **Team Inbox ** | 7.3 (5 reviews) | Not enough data | | **Customer Profiles** | 9.4 (8 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **HighLevel** | N/A | N/A | | **Trustpilot** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | HighLevel | Trustpilot | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | HighLevel | Trustpilot | |---|---|---| | **Phone Calls** | Not enough data | Not enough data | | **Video Calls** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Conference Calls** | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | HighLevel | Trustpilot | |---|---|---| | **Software Pairing** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | #### Advanced Features | Feature | HighLevel | Trustpilot | |---|---|---| | **Hold Music** | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.4/10 | 50 | | **Trustpilot** | 6.9/10 | 102 | #### Consumer Intelligence | Feature | HighLevel | Trustpilot | |---|---|---| | **Customer Feedback** | Feature Not Available | 7.7 (91 reviews) ✓ Verified | | **Competitive Intelligence** | Feature Not Available | 6.8 (66 reviews) | | **Sentiment Analysis** | Feature Not Available | 7.0 (63 reviews) ✓ Verified | #### Reporting | Feature | HighLevel | Trustpilot | |---|---|---| | **Revenue Reporting** | 8.4 (38 reviews) | Feature Not Available | | **Corporate Reporting** | 7.6 (37 reviews) | 6.8 (56 reviews) ✓ Verified | | **Dashboard** | 8.6 (43 reviews) | 7.7 (83 reviews) ✓ Verified | #### Media Monitoring | Feature | HighLevel | Trustpilot | |---|---|---| | **Social Networks Monitoring** | Feature Not Available | 6.6 (52 reviews) ✓ Verified | | **Social Media Management** | 8.5 (47 reviews) | 6.6 (53 reviews) ✓ Verified | #### In-House Management | Feature | HighLevel | Trustpilot | |---|---|---| | **Employee Performance** | 8.1 (39 reviews) | Feature Not Available | | **Team Workflow** | 8.6 (40 reviews) | Feature Not Available | #### Generative AI | Feature | HighLevel | Trustpilot | |---|---|---| | **AI Text Generation** | 9.1 (30 reviews) | 6.4 (14 reviews) | #### Agentic AI - Online Reputation Management | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Website Builder | Product | Score | Reviews | |---|---|---| | **HighLevel** | 8.8/10 | 63 | | **Trustpilot** | N/A | N/A | #### Customizations | Feature | HighLevel | Trustpilot | |---|---|---| | **Templates** | 8.8 (52 reviews) | Not enough data | | **Drag and Drop** | 9.3 (52 reviews) | Not enough data | | **HTML Input** | 8.8 (43 reviews) | Not enough data | | **Domain Name** | 9.1 (47 reviews) | Not enough data | #### Growth | Feature | HighLevel | Trustpilot | |---|---|---| | **SEO** | Feature Not Available | Not enough data | | **Site Analytics** | 8.5 (48 reviews) | Not enough data | | **Marketing Tools** | 9.5 (47 reviews) | Not enough data | | **E-Commerce** | 8.0 (49 reviews) | Not enough data | | **Hosting** | 8.3 (46 reviews) | Not enough data | #### Content | Feature | HighLevel | Trustpilot | |---|---|---| | **Email Integrations** | 9.1 (50 reviews) | Not enough data | | **Content Management** | 8.8 (48 reviews) | Not enough data | | **Permissions** | 8.9 (46 reviews) | Not enough data | | **WordPress Tool** | 8.5 (39 reviews) | Not enough data | #### Support | Feature | HighLevel | Trustpilot | |---|---|---| | **Customer Support** | 8.3 (48 reviews) | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **HighLevel** | N/A | N/A | | **Trustpilot** | N/A | N/A | #### Agentic AI - AI Agents | Feature | HighLevel | Trustpilot | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Unique to HighLevel (12):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Website Builder Software](https://www.g2.com/categories/website-builder), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Unique to Trustpilot (1):** [Review Management Software](https://www.g2.com/categories/review-management-software) --- ## Reviewer Demographics ### By Company Size | Segment | HighLevel | Trustpilot | |---|---|---| | **Small-Business** | 94.7% | 61.4% | | **Mid-Market** | 4.3% | 33.3% | | **Enterprise** | 1.0% | 5.3% | ### By Industry #### HighLevel - **Marketing and Advertising:** 43.3% - **Consulting:** 9.7% - **Real Estate:** 4.9% - **Health, Wellness and Fitness:** 4.4% - **Professional Training & Coaching:** 4.3% - **Information Technology and Services:** 2.9% - **Computer Software:** 2.7% - **Construction:** 2.0% - **Financial Services:** 1.9% - **E-Learning:** 1.7% - **Other:** 22.0% #### Trustpilot - **Financial Services:** 14.3% - **Retail:** 7.3% - **Marketing and Advertising:** 6.5% - **Computer Software:** 4.5% - **Consumer Goods:** 4.1% - **Apparel & Fashion:** 3.7% - **Information Technology and Services:** 3.3% - **Internet:** 2.9% - **Consumer Electronics:** 2.9% - **Consumer Services:** 2.9% - **Other:** 47.8% --- ## Alternatives ### Alternatives to HighLevel - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14694 reviews) - [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (224 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1992 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14766 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13794 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2569 reviews) ### Alternatives to Trustpilot - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (644 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews) - [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2107 reviews) - [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews) --- ## Top Discussions ### HighLevel - Title: [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) — 2 comments > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Try automating pipeline stage movement in HighLevel. You can set workflows to move deals automatically (like from..." - Title: [What is high level app?](https://www.g2.com/discussions/what-is-high-level-app) — 2 comments > **Top comment:** "HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called..." - Title: [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) — 1 comment > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better CRM organization, use automated tags in HighLevel workflows instead of manual tagging. Define clear tag..." - Title: [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) — 1 comment, 1 upvote > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You might want to explore HighLevel's conditional logic in workflows. This lets workflows make decisions based on lead..." - Title: [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) — 1 comment > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried using HighLevel's workflow automation for lead follow-up? You can set up automated sequences that send..." ### Trustpilot - Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote > **Top comment:** "https://ltddeals.in/topicmojo/" - Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote > **Top comment:** "The contract is bullshit" - Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote > **Top comment:** "Not just flagged Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers. How is it Trustpilot..." - Title: [Anyone else found fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." - Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment > **Top comment:** "They are actually located in Denmark. They are global review service. But seriously, stay away from them . Is widely stated that the overcharge, the lock..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/highlevel-vs-trustpilot)