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Compare HighLevel and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (95.9% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$97.00 Per Month
Starting at $15.00 1 User Per Month
HighLevel
Star Rating
(576)4.6 out of 5
Market Segments
Small-Business (95.9% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansNextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in user satisfaction, boasting a significantly higher overall score compared to HighLevel. Users appreciate its reliable functionality, with one reviewer noting, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for teams to onboard new agents. One user highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with HighLevel's more complex setup experience.
- Reviewers mention that Nextiva offers excellent customer support, with a score that reflects its quality. Users have praised the support team, stating, "The customer support is excellent, and I use it daily," while HighLevel users have noted that support is helpful but can sometimes be slow to respond.
- According to verified reviews, Nextiva's call recording feature is particularly valuable for small businesses, allowing users to review calls for quality assurance. This feature is a standout for those looking to improve communication, whereas HighLevel focuses more on integrating multiple tools into one platform.
- Users appreciate HighLevel's all-in-one dashboard, which consolidates various business tools like CRM, email, and automation. One user stated, "I like that I don’t have to juggle five different tools anymore," showcasing its efficiency, though it may not match the specialized features of Nextiva.
- Reviewers highlight that while HighLevel has made significant improvements over time, Nextiva's consistent performance and ease of use make it a more reliable choice for daily operations. Users have noted that Nextiva's integration capabilities simplify report generation, enhancing overall productivity.
Pricing
Entry-Level Pricing
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
HighLevel
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.7
183
9.0
2,766
Ease of Use
7.8
519
8.7
2,802
Ease of Setup
7.4
310
8.4
2,093
Ease of Admin
8.1
133
8.6
1,986
Quality of Support
8.2
178
9.0
2,752
Has the product been a good partner in doing business?
8.7
127
8.8
1,967
Product Direction (% positive)
8.9
180
8.3
2,653
Features by Category
Sales Force Automation
8.7
106
Not enough data
Feature Not Available
Not enough data
9.0
110
Not enough data
8.4
107
Not enough data
7.5
83
Not enough data
8.8
96
Not enough data
8.3
82
Not enough data
7.9
80
Not enough data
8.1
87
Not enough data
Marketing Automation
8.9
105
Not enough data
9.1
103
Not enough data
9.0
106
Not enough data
8.3
96
Not enough data
Customer Support
8.0
91
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
8.2
90
Not enough data
Reporting & Analytics
8.3
94
Not enough data
8.3
102
Not enough data
Feature Not Available
Not enough data
Mobile & Social
8.1
88
Not enough data
8.3
101
Not enough data
7.8
89
Not enough data
Platform
8.6
104
Not enough data
8.9
102
Not enough data
8.6
97
Not enough data
8.0
85
Not enough data
Feature Not Available
Not enough data
8.3
81
Not enough data
8.5
98
Not enough data
7.8
82
Not enough data
Integration
8.5
85
Not enough data
8.2
91
Not enough data
8.1
78
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - CRM
7.8
22
Not enough data
8.5
22
Not enough data
8.9
22
Not enough data
8.3
21
Not enough data
8.6
22
Not enough data
8.4
21
Not enough data
8.3
21
Not enough data
Email Marketing
8.9
90
Not enough data
8.7
86
Not enough data
8.4
83
Not enough data
8.7
88
Not enough data
Online Marketing
8.8
91
Not enough data
8.7
79
Not enough data
8.5
78
Not enough data
8.3
86
Not enough data
Feature Not Available
Not enough data
Lead Management
8.8
77
Not enough data
8.5
69
Not enough data
8.7
75
Not enough data
8.3
74
Not enough data
8.7
82
Not enough data
8.1
74
Not enough data
8.8
77
Not enough data
9.1
81
Not enough data
Campaign Management
Feature Not Available
Not enough data
8.4
76
Not enough data
8.8
88
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
76
Not enough data
Feature Not Available
Not enough data
8.5
78
Not enough data
Reporting & Analytics
8.8
86
Not enough data
8.5
79
Not enough data
8.4
78
Not enough data
8.4
76
Not enough data
Feature Not Available
Not enough data
Platform
8.6
82
Not enough data
8.8
84
Not enough data
8.7
83
Not enough data
8.0
63
Not enough data
Feature Not Available
Not enough data
8.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Automation
7.9
13
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
Integration
8.4
75
Not enough data
8.2
77
Not enough data
8.4
72
Not enough data
Messenger
9.2
6
Not enough data
7.7
5
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
Channels
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
7.5
6
Not enough data
6.7
5
Not enough data
Customers
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
Agentic AI - Conversational Marketing
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.1
60
Not enough data
9.4
60
Not enough data
9.2
57
Not enough data
9.1
60
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
57
Not enough data
8.7
58
Not enough data
SMS Platform
8.8
57
Not enough data
9.2
62
Not enough data
9.1
62
Not enough data
7.1
47
Not enough data
8.1
46
Not enough data
8.6
55
Not enough data
Agentic AI - SMS Marketing
7.4
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.0
9
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Channels
8.2
10
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
Design
8.3
9
Not enough data
7.5
10
Not enough data
9.0
10
Not enough data
8.0
9
Not enough data
9.3
9
Not enough data
Generative AI
8.2
10
Not enough data
8.1
9
Not enough data
Channels
Not enough data
9.4
195
Not enough data
7.9
177
Not enough data
7.7
174
Not enough data
8.2
180
Not enough data
8.2
169
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
178
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Responses
9.2
8
Not enough data
9.4
8
Not enough data
7.5
8
Not enough data
Automation - AI Agents
8.8
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
9.2
8
Not enough data
Platform
8.8
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
Generative AI
8.5
8
Not enough data
8.5
8
Not enough data
Responses
9.5
7
Not enough data
7.3
5
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Platform
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
8.6
7
Not enough data
8.3
6
Not enough data
Conversational Platform
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Support Automation
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Generative AI
9.7
6
Not enough data
9.7
6
Not enough data
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
607
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
596
Not enough data
8.7
626
Generative AI
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Communication
9.3
7
Not enough data
8.1
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
7.2
6
Not enough data
Internal Use
8.3
10
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
9.3
7
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Basic Communication
Not enough data
9.2
1641
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
8.3
1048
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1160
|
Verified
Not enough data
9.1
1341
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Access
Not enough data
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Advanced Features
Not enough data
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Features
Not enough data
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Consumer Intelligence
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.6
37
Not enough data
7.7
36
Not enough data
8.6
42
Not enough data
Media Monitoring
Feature Not Available
Not enough data
8.5
45
Not enough data
Feature Not Available
Not enough data
In-House Management
8.2
38
Not enough data
8.5
39
Not enough data
Generative AI
9.1
30
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.8
50
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.2
46
Not enough data
Growth
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
46
Not enough data
7.9
48
Not enough data
8.3
45
Not enough data
Content
9.1
50
Not enough data
8.8
47
Not enough data
8.9
45
Not enough data
8.5
39
Not enough data
Support
8.4
45
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HighLevel and Nextiva are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
43.8%
Consulting
9.7%
Real Estate
5.1%
Professional Training & Coaching
4.4%
Health, Wellness and Fitness
4.4%
Other
32.7%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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