# HighLevel vs Mautic Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HighLevel excels in customer support, with users highlighting the exceptional service provided by knowledgeable staff. One user shared their positive experience with a representative, noting their fantastic customer-facing skills, which contributed to a smooth onboarding process.
- **Users say** that HighLevel's all-in-one features significantly streamline marketing efforts, allowing businesses to eliminate the need for multiple software solutions. Reviewers appreciate the powerful marketing automation capabilities that save time through scheduled automated messages, making daily operations more efficient.
- **According to verified reviews** , Mautic stands out for its robust email marketing features, particularly the drag-and-drop nurturing builder. Users find this functionality handy for creating complex workflows, which enhances their ability to engage with customers effectively.
- **Reviewers mention** that while Mautic offers a full-featured email marketing platform at a lower cost, it may not match the level of support and user experience that HighLevel provides. Users have noted challenges in accessing timely assistance, which can impact their overall satisfaction.
- **G2 reviewers highlight** that both platforms have similar ease of use ratings, but HighLevel's setup process is often described as more intuitive. Users appreciate the straightforward onboarding experience, which helps them get started quickly compared to Mautic's slightly more complex setup.
- **Users report** that HighLevel's market presence and recent review activity indicate a growing community of satisfied users, with a significantly higher number of recent reviews compared to Mautic. This suggests that HighLevel is actively evolving and responding to user needs, while Mautic's limited recent feedback may reflect a less dynamic user experience.



| | HighLevel | Mautic | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 640 | 22 | 
| **Largest Market Segment** | Small-Business (94.5% of reviews) | Small-Business (88.9% of reviews) | 
| **Entry Level Price** | $97.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### HighLevel

Pros:
- Features (155 reviews)
- Helpful (138 reviews)

Cons:
- Learning Curve (140 reviews)
- Missing Features (91 reviews)

### Mautic

**Not enough data**

---
## Ratings Comparison
| Rating | HighLevel | Mautic | 
|---|---|---|
  | **Meets Requirements** | 8.7 (220 reviews) | 8.8 (11 reviews) | 
  | **Ease of Use** | 7.8 (559 reviews) | 7.8 (12 reviews) | 
  | **Ease of Setup** | 7.4 (348 reviews) | 7.0 (9 reviews) | 
  | **Ease of Admin** | 8.0 (162 reviews) | 8.1 (7 reviews) | 
  | **Quality of Support** | 8.2 (214 reviews) | 6.1 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (156 reviews) | 8.3 (6 reviews) | 
  | **Product Direction (% positive)** | 9.0 (214 reviews) | 10.0 (11 reviews) | 

---
## Pricing

### HighLevel

#### Entry-Level Pricing

Plan: Starter

Price: $97.00 Per Month

Description: All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!

Key Features:
- CRM
- Email & SMS Marketing
- Funnel & Website Builders

[Browse all 2 editions](https://www.g2.com/products/highlevel/pricing)

#### Free Trial

Yes

### Mautic

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 179 |
| **Mautic** | N/A | N/A |

#### Sales Force Automation

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Contact & Account Management** | 8.8 (117 reviews) | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 9.1 (119 reviews) | Not enough data | 
| **Task / Activity Management** | 8.4 (112 reviews) | Not enough data | 
| **Territory & Quota Management** | 7.5 (83 reviews) | Not enough data | 
| **Desktop Integration** | 8.8 (98 reviews) | Not enough data | 
| **Product & Price List Management** | 8.3 (84 reviews) | Not enough data | 
| **Quote & Order Management** | 7.9 (81 reviews) | Not enough data | 
| **Customer Contract Management** | 8.1 (88 reviews) | Not enough data | 

#### Marketing Automation

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Email Marketing** | 9.0 (121 reviews) | Not enough data | 
| **Campaign Management** | 9.1 (109 reviews) | Not enough data | 
| **Lead Management** | 9.1 (116 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 8.3 (99 reviews) | Not enough data | 

#### Customer Support

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Case Management** | 8.0 (93 reviews) | Not enough data | 
| **Customer Support Portal** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Call Center Features** | 8.1 (98 reviews) | Not enough data | 
| **Support Analytics** | 8.2 (92 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Reporting** | 8.4 (97 reviews) | Not enough data | 
| **Dashboards** | 8.3 (107 reviews) | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 

#### Mobile & Social

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Social Collaboration Features** | 8.0 (88 reviews) | Not enough data | 
| **Social Network Integration** | 8.3 (103 reviews) | Not enough data | 
| **Mobile User Support** | 7.7 (89 reviews) | Not enough data | 

#### Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customization** | 8.5 (110 reviews) | Not enough data | 
| **Workflow Capability** | 9.0 (110 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (99 reviews) | Not enough data | 
| **Internationalization** | 8.1 (85 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Feature Not Available | Not enough data | 
| **Document & Content Mgmt.** | 8.3 (82 reviews) | Not enough data | 
| **Performance and Reliability** | 8.4 (103 reviews) | Not enough data | 
| **Output Document Generation** | 7.8 (82 reviews) | Not enough data | 

#### Integration

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (86 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (91 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 8.5 (64 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (20 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 125 |
| **Mautic** | 8.5/10 | 9 |

#### Email Marketing

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Building and Personalizing Emails** | 8.9 (93 reviews) | 9.4 (9 reviews) | 
| **Sending Outbound Emails** | 8.7 (89 reviews) | 9.8 (9 reviews) | 
| **Manage Email Deliverability** | 8.4 (86 reviews) | 8.7 (9 reviews) | 
| **Automated Email Responses** | 8.8 (92 reviews) | 9.1 (9 reviews) | 

#### Online Marketing

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Landing Pages and Forms** | 8.8 (96 reviews) | 8.8 (8 reviews) | 
| **Dynamic Content** | 8.7 (80 reviews) | 7.5 (8 reviews) | 
| **A/B Testing** | 8.6 (81 reviews) | 7.8 (6 reviews) | 
| **Mobile Optimized** | 8.2 (88 reviews) | 7.9 (8 reviews) | 
| **Search Tracking and Optimization** | Feature Not Available | 7.9 (8 reviews) | 

#### Lead Management

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Marketing Lead Database** | 8.8 (79 reviews) | 9.6 (9 reviews) | 
| **Data Quality Management** | 8.5 (70 reviews) | 9.1 (9 reviews) | 
| **Segmentation** | 8.8 (76 reviews) | 9.4 (9 reviews) | 
| **Lead Scoring and Grading** | 8.3 (75 reviews) | 9.0 (7 reviews) | 
| **Lead Nurturing** | 8.8 (85 reviews) | 9.2 (8 reviews) | 
| **Online Behavior Tracking** | 8.1 (76 reviews) | 8.8 (8 reviews) | 
| **Automated Alerts and Tasks** | 8.8 (78 reviews) | 8.5 (9 reviews) | 
| **CRM Lead Integration** | 9.1 (83 reviews) | 9.0 (7 reviews) | 

#### Campaign Management

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Program Management** | Feature Not Available | 9.3 (7 reviews) | 
| **Event / Webinar Marketing** | 8.5 (77 reviews) | 8.3 (6 reviews) | 
| **Calendaring** | 8.8 (91 reviews) | 8.1 (7 reviews) | 

#### Social

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Social Listening** | Feature Not Available | 7.0 (5 reviews) | 
| **Social Sharing** | Feature Not Available | 8.3 (5 reviews) | 
| **Social Campaigns** | 8.6 (78 reviews) | 8.3 (6 reviews) | 
| **Social Media Engagement** | Feature Not Available | 7.5 (6 reviews) | 
| **Social Media Advertising** | 8.6 (80 reviews) | 8.1 (6 reviews) | 

#### Reporting & Analytics

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Basic Reporting** | 8.8 (88 reviews) | 9.3 (9 reviews) | 
| **Web Analytics** | 8.5 (80 reviews) | 8.6 (7 reviews) | 
| **ROI Analytics** | 8.4 (79 reviews) | 7.8 (6 reviews) | 
| **Revenue Analytics** | 8.3 (77 reviews) | 7.3 (5 reviews) | 

#### Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customization ** | 8.6 (82 reviews) | 8.8 (7 reviews) | 
| **Workflow Capability** | 8.9 (85 reviews) | 8.8 (7 reviews) | 
| **User, Role, and Access Management** | 8.7 (82 reviews) | 9.5 (7 reviews) | 
| **Internationalization** | 8.0 (62 reviews) | 9.0 (7 reviews) | 
| **Sandbox / Test Environments** | Feature Not Available | 7.6 (7 reviews) | 
| **Performance and Reliability** | 8.4 (77 reviews) | 8.3 (8 reviews) | 
| **Output Document Generation** | Feature Not Available | 8.6 (6 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.1 (12 reviews) | Not enough data | 

#### Integration

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (76 reviews) | 8.6 (7 reviews) | 
| **Integration APIs** | 8.2 (76 reviews) | 8.6 (7 reviews) | 
| **Breadth of Partner Applications** | 8.4 (72 reviews) | 7.2 (6 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.3/10 | 11 |
| **Mautic** | N/A | N/A |

#### Messenger

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Sequencing** | 9.2 (6 reviews) | Not enough data | 
| **AI** | 8.1 (9 reviews) | Not enough data | 
| **Live Chat** | 8.5 (8 reviews) | Not enough data | 
| **Customization Interface** | 7.6 (7 reviews) | Not enough data | 

#### Channels

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Social Media** | 9.6 (8 reviews) | Not enough data | 
| **Website** | 9.6 (8 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.6 (8 reviews) | Not enough data | 
| **Voice Assistants** | 7.7 (8 reviews) | Not enough data | 
| **Other** | 7.2 (6 reviews) | Not enough data | 

#### Customers

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Targeting** | 9.0 (7 reviews) | Not enough data | 
| **Profiles** | 9.2 (8 reviews) | Not enough data | 
| **Analytics** | 9.2 (8 reviews) | Not enough data | 
| **Lead Gathering** | 9.4 (8 reviews) | Not enough data | 
| **Sales Conversion** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **Mautic** | N/A | N/A |

#### Lead Generation

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 77 |
| **Mautic** | N/A | N/A |

#### Text Messaging

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Bulk SMS** | 9.1 (63 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.4 (62 reviews) | Not enough data | 
| **Text Scheduler** | 9.2 (59 reviews) | Not enough data | 
| **Automatic Replies** | 9.2 (62 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.7 (55 reviews) | Not enough data | 
| **Personalization** | 8.8 (58 reviews) | Not enough data | 
| **Transactional SMS** | 8.7 (60 reviews) | Not enough data | 

#### SMS Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Reporting** | 8.8 (57 reviews) | Not enough data | 
| **Automation** | 9.1 (64 reviews) | Not enough data | 
| **White Label** | 9.1 (62 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (47 reviews) | Not enough data | 
| **Short Codes** | 8.1 (46 reviews) | Not enough data | 
| **API Integration** | 8.6 (56 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (8 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.2/10 | 15 |
| **Mautic** | N/A | N/A |

#### Channels

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Multi-Channel Coverage** | 8.5 (12 reviews) | Not enough data | 
| **Open Listening** | 7.7 (10 reviews) | Not enough data | 
| **Physical Media** | 7.4 (9 reviews) | Not enough data | 

#### Design

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Communications Strategy Development** | 8.3 (9 reviews) | Not enough data | 
| **Create Content** | 7.9 (12 reviews) | Not enough data | 
| **Personalization** | 9.0 (10 reviews) | Not enough data | 
| **Inbound Identification** | 8.0 (9 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.3 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 8.2 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 6 |
| **Mautic** | N/A | N/A |

#### Productivity Tools

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | 8.0 (5 reviews) | Not enough data | 
| **Workflows** | 8.9 (6 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | 8.0 (5 reviews) | Not enough data | 
| **Tagging System** | 8.3 (6 reviews) | Not enough data | 

#### Analytics

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Trends** | 8.3 (5 reviews) | Not enough data | 
| **Performance Tracking** | 8.7 (5 reviews) | Not enough data | 
| **Email Tracking** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.8/10 | 10 |
| **Mautic** | N/A | N/A |

#### Responses

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Personalization** | 9.2 (8 reviews) | Not enough data | 
| **Route To Human** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 7.5 (8 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.2 (8 reviews) | Not enough data | 
| **Lead Generation** | 9.2 (8 reviews) | Not enough data | 
| **Document Processing** | 8.5 (8 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (8 reviews) | Not enough data | 

#### Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Conversation Editor** | 8.8 (8 reviews) | Not enough data | 
| **Integration** | 9.2 (8 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.2 (8 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Independent Decision Making** | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (8 reviews) | Not enough data | 
| **Task Execution** | 8.3 (8 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (8 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.9/10 | 9 |
| **Mautic** | N/A | N/A |

#### Responses

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customization** | 9.5 (7 reviews) | Not enough data | 
| **Control** | 7.3 (5 reviews) | Not enough data | 
| **Route To Human** | 9.5 (7 reviews) | Not enough data | 
| **Menu bars** | 9.5 (7 reviews) | Not enough data | 
| **Drip sequences** | 9.5 (7 reviews) | Not enough data | 

#### Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Live chat** | 8.6 (7 reviews) | Not enough data | 
| **Integrations** | 9.3 (7 reviews) | Not enough data | 
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Analytics** | 8.6 (7 reviews) | Not enough data | 
| **A/B testing** | 8.3 (7 reviews) | Not enough data | 
| **Role-based access** | 9.5 (7 reviews) | Not enough data | 
| **Collection of information** | 9.5 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 8.8 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (7 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **Mautic** | N/A | N/A |

#### Lead Monitoring

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Features** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 
| **Identification** | Not enough data | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Websites** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Data** | Not enough data | Not enough data | 

#### Analytics

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Export/Import** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Customization

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Forms** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 9.6/10 | 9 |
| **Mautic** | N/A | N/A |

#### Conversational Platform

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Personalization** | 9.7 (6 reviews) | Not enough data | 
| **Omnichannel** | 9.7 (6 reviews) | Not enough data | 
| **Contextual Engagement** | 8.6 (7 reviews) | Not enough data | 
| **Proactive Engagement** | 9.7 (6 reviews) | Not enough data | 

#### Support Automation

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Intelligent Routing** | 9.7 (6 reviews) | Not enough data | 
| **Seamless Escalation** | 9.7 (6 reviews) | Not enough data | 
| **Transcripts** | 9.7 (6 reviews) | Not enough data | 
| **Self-Serve Support** | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 9.7 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 9.8 (7 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 13 |
| **Mautic** | N/A | N/A |

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 8.6 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.8 (7 reviews) | Not enough data | 

#### Communication

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Pop-up Chat** | 9.4 (8 reviews) | Not enough data | 
| **Notifications** | 7.9 (7 reviews) | Not enough data | 
| **Targeted Emails** | 9.8 (7 reviews) | Not enough data | 
| **In-App Messaging** | 9.5 (7 reviews) | Not enough data | 
| **Co-Browsing** | 7.2 (6 reviews) | Not enough data | 

####  Internal Use

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customization ** | 8.3 (9 reviews) | Not enough data | 
| **Conversation Archiving** | 7.2 (6 reviews) | Not enough data | 
| **Lead Development** | 7.6 (7 reviews) | Not enough data | 
| **Knowledge Base** | 9.3 (7 reviews) | Not enough data | 
| **Team Inbox ** | 7.3 (5 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (8 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **Mautic** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | HighLevel | Mautic | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 50 |
| **Mautic** | N/A | N/A |

#### Consumer Intelligence

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customer Feedback** | Feature Not Available | Not enough data | 
| **Competitive Intelligence** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | Feature Not Available | Not enough data | 

#### Reporting

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Revenue Reporting** | 8.4 (38 reviews) | Not enough data | 
| **Corporate Reporting** | 7.6 (37 reviews) | Not enough data | 
| **Dashboard** | 8.6 (43 reviews) | Not enough data | 

#### Media Monitoring

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Social Networks Monitoring** | Feature Not Available | Not enough data | 
| **Social Media Management** | 8.5 (47 reviews) | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Employee Performance** | 8.1 (39 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | Mautic | 
|---|---|---|
| **AI Text Generation** | 9.1 (30 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.8/10 | 63 |
| **Mautic** | N/A | N/A |

#### Customizations

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Templates** | 8.8 (52 reviews) | Not enough data | 
| **Drag and Drop** | 9.3 (52 reviews) | Not enough data | 
| **HTML Input** | 8.8 (43 reviews) | Not enough data | 
| **Domain Name** | 9.1 (47 reviews) | Not enough data | 

#### Growth

| Feature | HighLevel | Mautic | 
|---|---|---|
| **SEO** | Feature Not Available | Not enough data | 
| **Site Analytics** | 8.5 (48 reviews) | Not enough data | 
| **Marketing Tools** | 9.5 (47 reviews) | Not enough data | 
| **E-Commerce** | 8.0 (49 reviews) | Not enough data | 
| **Hosting** | 8.3 (46 reviews) | Not enough data | 

#### Content

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Email Integrations** | 9.1 (50 reviews) | Not enough data | 
| **Content Management** | 8.8 (48 reviews) | Not enough data | 
| **Permissions** | 8.9 (46 reviews) | Not enough data | 
| **WordPress Tool** | 8.5 (39 reviews) | Not enough data | 

#### Support

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Customer Support** | 8.3 (48 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **Mautic** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HighLevel | Mautic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to HighLevel (12):** [CRM Software](https://www.g2.com/categories/crm), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Website Builder Software](https://www.g2.com/categories/website-builder), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Mautic (1):** [Lead Capture Software](https://www.g2.com/categories/lead-capture)


---
## Reviewer Demographics

### By Company Size

| Segment | HighLevel | Mautic | 
|---|---|---|
| **Small-Business** | 94.5% | 88.9% | 
| **Mid-Market** | 4.5% | 11.1% | 
| **Enterprise** | 1.0% | 0% | 

### By Industry

#### HighLevel

- **Marketing and Advertising:** 43.2%
- **Consulting:** 9.9%
- **Real Estate:** 4.9%
- **Health, Wellness and Fitness:** 4.4%
- **Professional Training & Coaching:** 4.3%
- **Information Technology and Services:** 2.9%
- **Computer Software:** 2.7%
- **Construction:** 2.0%
- **Financial Services:** 2.0%
- **E-Learning:** 1.7%
- **Other:** 21.9%

#### Mautic

- **Marketing and Advertising:** 42.1%
- **Information Technology and Services:** 10.5%
- **Health, Wellness and Fitness:** 10.5%
- **Computer Software:** 10.5%
- **Hospital & Health Care:** 5.3%
- **Food & Beverages:** 5.3%
- **E-Learning:** 5.3%
- **Automotive:** 5.3%
- **Alternative Medicine:** 5.3%

---
## Alternatives

### Alternatives to HighLevel

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4079 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (224 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2043 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1999 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13840 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2571 reviews)

### Alternatives to Mautic

- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14784 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5422 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews)
- [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) — 4.1/5 stars (3136 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1369 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (625 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (752 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [Encharge](https://www.g2.com/products/encharge/reviews) — 4.7/5 stars (373 reviews)
- [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) — 3.9/5 stars (626 reviews)

---
## Top Discussions

### HighLevel

- Title: [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) — 2 comments
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Try automating pipeline stage movement in HighLevel. You can set workflows to move deals automatically (like from..."
- Title: [What is high level app?](https://www.g2.com/discussions/what-is-high-level-app) — 2 comments
  > **Top comment:** "HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called..."
- Title: [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better CRM organization, use automated tags in HighLevel workflows instead of manual tagging. Define clear tag..."
- Title: [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You might want to explore HighLevel's conditional logic in workflows. This lets workflows make decisions based on lead..."
- Title: [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried using HighLevel's workflow automation for lead follow-up? You can set up automated sequences that send..."

### Mautic

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/highlevel-vs-mautic-mautic)