Compare HighLevel and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Small-Business (94.6% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$97.00 Per Month
$0.00 Per Month
HighLevel
Star Rating
(608)4.6 out of 5
Market Segments
Small-Business (94.6% of reviews)
Pros & Cons
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansHubSpot Service Hub
Star Rating
(2,898)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in providing a centralized customer support experience, allowing teams to access a comprehensive history of customer interactions. This feature enhances efficiency and alignment among team members, making it easier to respond to client needs.
- Users say that HighLevel offers a flexible and all-in-one solution that helps small business owners stay organized. The platform's ability to streamline data collection on new leads and prospects is particularly appreciated, especially given its affordability compared to using multiple tools.
- Reviewers mention that HubSpot Service Hub's intuitive interface simplifies client communication, making interactions smooth and efficient. The platform's workflow automation capabilities are highlighted as a significant advantage, reducing manual tasks and improving overall productivity.
- According to verified reviews, HighLevel's ease of setup is a standout feature, with many users finding it straightforward to implement. This ease of use is crucial for small businesses looking to quickly integrate a new system without extensive training.
- G2 reviewers highlight that HubSpot Service Hub's robust integration options allow for seamless connectivity with various tools, enhancing its functionality. Users appreciate the ability to create multiple workflows and automations, which further streamlines daily operations.
- Users report that while HighLevel provides a comprehensive marketing platform, it sometimes lacks the depth of customer support features found in HubSpot Service Hub. This can be a consideration for businesses prioritizing customer service capabilities alongside marketing tools.
Pricing
Entry-Level Pricing
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
HighLevel
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
205
8.5
2,130
Ease of Use
7.8
542
8.6
2,323
Ease of Setup
7.4
331
8.3
1,333
Ease of Admin
8.0
149
8.5
921
Quality of Support
8.1
199
8.8
1,955
Has the product been a good partner in doing business?
8.6
143
8.8
909
Product Direction (% positive)
9.0
202
8.7
1,998
Features by Category
Sales Force Automation
8.8
112
Not enough data
Feature Not Available
Not enough data
9.0
115
Not enough data
8.4
111
Not enough data
7.5
83
Not enough data
8.8
98
Not enough data
8.3
84
Not enough data
7.9
81
Not enough data
8.1
88
Not enough data
Marketing Automation
9.0
114
Not enough data
9.1
106
Not enough data
9.1
110
Not enough data
8.3
99
Not enough data
Customer Support
8.0
92
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
97
Not enough data
8.2
92
Not enough data
Reporting & Analytics
8.4
97
Not enough data
8.3
104
Not enough data
Feature Not Available
Not enough data
Mobile & Social
8.0
88
Not enough data
8.3
102
Not enough data
7.7
89
Not enough data
Platform
8.5
109
Not enough data
9.0
107
Not enough data
8.6
98
Not enough data
8.1
85
Not enough data
Feature Not Available
Not enough data
8.3
82
Not enough data
8.5
101
Not enough data
7.8
82
Not enough data
Integration
8.5
86
Not enough data
8.3
91
Not enough data
8.1
77
Not enough data
Generative AI
8.5
64
Not enough data
Agentic AI - CRM
7.7
23
Not enough data
8.5
21
Not enough data
8.9
23
Not enough data
8.3
20
Not enough data
8.6
22
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
Email Marketing
8.9
92
Not enough data
8.7
88
Not enough data
8.4
85
Not enough data
8.8
91
Not enough data
Online Marketing
8.8
95
Not enough data
8.7
80
Not enough data
8.6
81
Not enough data
8.2
88
Not enough data
Feature Not Available
Not enough data
Lead Management
8.8
79
Not enough data
8.5
70
Not enough data
8.8
76
Not enough data
8.3
75
Not enough data
8.8
85
Not enough data
8.1
76
Not enough data
8.8
78
Not enough data
9.1
82
Not enough data
Campaign Management
Feature Not Available
Not enough data
8.5
77
Not enough data
8.8
90
Not enough data
Feature Not Available
Not enough data
Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
78
Not enough data
Feature Not Available
Not enough data
8.6
80
Not enough data
Reporting & Analytics
8.8
88
Not enough data
8.5
80
Not enough data
8.4
79
Not enough data
8.3
77
Not enough data
Feature Not Available
Not enough data
Platform
8.6
82
Not enough data
8.8
84
Not enough data
8.7
82
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
8.5
75
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Automation
8.1
14
Not enough data
8.2
13
Not enough data
8.2
13
Not enough data
7.6
12
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
Integration
8.4
76
Not enough data
8.2
76
Not enough data
8.3
71
Not enough data
Ticket and Case Management
Not enough data
8.5
772
|
Verified
Not enough data
8.4
772
|
Verified
Not enough data
8.4
785
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
482
Not enough data
8.2
707
|
Verified
Not enough data
8.4
719
Not enough data
8.7
745
|
Verified
Generative AI
Not enough data
7.3
98
Not enough data
7.3
98
Agentic AI - Help Desk
Not enough data
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Platform
Not enough data
7.3
513
8.3
9
8.1
624
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
628
|
Verified
Not enough data
8.3
724
|
Verified
Not enough data
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Messenger
9.2
6
Not enough data
8.1
9
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
Channels
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
7.7
8
Not enough data
7.2
6
Not enough data
Customers
9.0
7
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
Agentic AI - Conversational Marketing
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.1
62
Not enough data
9.4
62
Not enough data
9.2
58
Not enough data
9.2
62
Not enough data
Feature Not Available
Not enough data
8.7
55
Not enough data
8.8
58
Not enough data
8.7
59
Not enough data
SMS Platform
8.8
57
Not enough data
9.1
63
Not enough data
9.1
62
Not enough data
7.1
47
Not enough data
8.1
46
Not enough data
8.6
56
Not enough data
Agentic AI - SMS Marketing
7.4
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.0
9
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Channels
8.5
12
Not enough data
7.7
10
Not enough data
7.4
9
Not enough data
Design
8.3
9
Not enough data
7.9
12
Not enough data
9.0
10
Not enough data
8.0
9
Not enough data
9.3
9
Not enough data
Generative AI
8.2
10
Not enough data
8.1
9
Not enough data
Responses
9.2
8
9.1
16
9.4
9
8.6
16
7.5
8
9.0
16
Automation - AI Agents
8.9
9
8.5
16
9.2
8
8.5
16
9.2
8
8.6
16
8.5
8
8.5
16
9.2
8
8.8
16
Platform
8.8
8
8.1
16
9.2
8
8.8
16
9.2
8
8.8
16
Autonomy - AI Agents
8.1
8
8.9
16
8.8
8
8.5
16
8.3
8
8.3
16
8.3
8
8.5
16
Generative AI
8.5
8
8.8
17
8.5
8
9.0
17
Responses
9.5
7
Not enough data
7.3
5
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Platform
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
8.8
8
Not enough data
8.6
7
Not enough data
Conversational Platform
9.7
6
8.3
803
9.7
6
8.0
608
8.6
7
8.1
354
9.7
6
8.2
548
Support Automation
9.7
6
8.2
633
9.7
6
8.1
396
9.7
6
8.2
609
9.7
6
8.1
566
Generative AI
9.7
6
7.4
263
9.8
7
7.4
260
Generative AI
8.6
6
7.7
140
8.9
6
7.7
138
8.8
7
Feature Not Available
Communication
9.4
8
8.6
424
|
Verified
7.9
7
8.4
422
|
Verified
9.8
7
8.7
388
|
Verified
9.5
7
8.6
337
7.2
6
8.1
265
Internal Use
8.3
9
8.1
624
|
Verified
7.2
6
8.5
380
|
Verified
7.6
7
8.4
340
|
Verified
9.3
7
8.6
421
7.3
5
8.8
412
|
Verified
9.4
8
8.7
399
|
Verified
Generative AI
Not enough data
7.6
186
Self-Service Experience
Not enough data
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Self-Service Platform
Not enough data
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Agentic AI - Customer Self-Service
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.4
38
Not enough data
7.6
37
Not enough data
8.6
43
Not enough data
Media Monitoring
Feature Not Available
Not enough data
8.5
46
Not enough data
Feature Not Available
Not enough data
In-House Management
8.1
39
Not enough data
8.6
40
Not enough data
Generative AI
9.1
30
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.8
51
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.1
47
Not enough data
Growth
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
47
Not enough data
8.0
49
Not enough data
8.3
46
Not enough data
Content
9.1
50
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.5
39
Not enough data
Support
8.3
48
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HighLevel and HubSpot Service Hub are categorized as AI Agents For Business Operations, Shared Inbox, Live Chat, and Conversational Support
Unique Categories
HighLevel is categorized as Marketing Automation, CRM, SMS Marketing, Conversational Marketing, Online Reputation Management, VoIP Providers, Customer Communications Management, Chatbots, and Website Builder
HubSpot Service Hub is categorized as Customer Success, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
43.4%
Consulting
9.6%
Real Estate
4.9%
Health, Wellness and Fitness
4.6%
Professional Training & Coaching
4.4%
Other
33.1%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Unstable workflows and random glitches slow down client work and force me to recheck everything
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">For scaling efficiently, consider using Madgicx's automated budget allocation features. The system can automatically...Read more
How are you handling HighLevel’s steep learning curve without losing days of billable time?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried using HighLevel's workflow automation for lead follow-up? You can set up automated sequences that send...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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