# HighLevel vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in its **ticketing system** , with users highlighting how easy it is to manage support tickets and resolve issues efficiently. This feature is particularly praised for its intuitive interface, making it a strong choice for organizations looking for seamless customer support integration.
- **Users say** that HighLevel offers a comprehensive suite of tools for marketing and follow-up, making it a valuable option for small businesses. Reviewers appreciate its ability to automate campaigns and track responses, which can significantly enhance marketing efforts and customer engagement.
- **According to verified reviews** , HubSpot Service Hub stands out for its **ease of use** and quick implementation process. New users often mention the platform's intuitive design and the effectiveness of its onboarding process, which helps teams get up to speed quickly.
- **Reviewers mention** that while HighLevel provides a robust set of features, it may require a learning curve to fully utilize its capabilities. Users note that once they become familiar with the system, it becomes an incredible tool, but initial setup and understanding can be challenging.
- **G2 reviewers highlight** HubSpot Service Hub's strong **quality of support** , with many users expressing satisfaction with the assistance they receive. This support is often described as responsive and helpful, which can be crucial for businesses that rely on timely customer service.
- **Users report** that HighLevel's pricing model is appealing, especially for small businesses looking for a cost-effective solution. However, some users feel that the value proposition may not be as strong when compared to HubSpot's free tier, which offers substantial features without upfront costs.



| | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 638 | 2,914 | 
| **Largest Market Segment** | Small-Business (94.7% of reviews) | Small-Business (59.5% of reviews) | 
| **Entry Level Price** | $97.00 Per Month | $0.00 Per Month | 

---
## Top Pros & Cons

### HighLevel

Pros:
- Features (155 reviews)
- Helpful (138 reviews)

Cons:
- Learning Curve (140 reviews)
- Missing Features (91 reviews)

### HubSpot Service Hub

Pros:
- Ease of Use (443 reviews)
- Features (287 reviews)

Cons:
- Missing Features (169 reviews)
- Limited Customization (125 reviews)

---
## Ratings Comparison
| Rating | HighLevel | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 8.7 (219 reviews) | 8.5 (2142 reviews) | 
  | **Ease of Use** | 7.8 (557 reviews) | 8.6 (2335 reviews) | 
  | **Ease of Setup** | 7.4 (346 reviews) | 8.3 (1343 reviews) | 
  | **Ease of Admin** | 8.0 (162 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 8.1 (213 reviews) | 8.8 (1965 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (156 reviews) | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 9.0 (213 reviews) | 8.7 (2010 reviews) | 

---
## Pricing

### HighLevel

#### Entry-Level Pricing

Plan: Starter

Price: $97.00 Per Month

Description: All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!

Key Features:
- CRM
- Email & SMS Marketing
- Funnel & Website Builders

[Browse all 2 editions](https://www.g2.com/products/highlevel/pricing)

#### Free Trial

Yes

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 177 |
| **HubSpot Service Hub** | N/A | N/A |

#### Sales Force Automation

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Contact & Account Management** | 8.8 (116 reviews) | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 9.1 (118 reviews) | Not enough data | 
| **Task / Activity Management** | 8.4 (111 reviews) | Not enough data | 
| **Territory & Quota Management** | 7.5 (83 reviews) | Not enough data | 
| **Desktop Integration** | 8.8 (98 reviews) | Not enough data | 
| **Product & Price List Management** | 8.3 (84 reviews) | Not enough data | 
| **Quote & Order Management** | 7.9 (81 reviews) | Not enough data | 
| **Customer Contract Management** | 8.1 (88 reviews) | Not enough data | 

#### Marketing Automation

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Email Marketing** | 9.0 (119 reviews) | Not enough data | 
| **Campaign Management** | 9.1 (109 reviews) | Not enough data | 
| **Lead Management** | 9.1 (115 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 8.3 (99 reviews) | Not enough data | 

#### Customer Support

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Case Management** | 8.0 (93 reviews) | Not enough data | 
| **Customer Support Portal** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Call Center Features** | 8.1 (98 reviews) | Not enough data | 
| **Support Analytics** | 8.2 (92 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Reporting** | 8.4 (97 reviews) | Not enough data | 
| **Dashboards** | 8.3 (107 reviews) | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 

#### Mobile & Social

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Social Collaboration Features** | 8.0 (88 reviews) | Not enough data | 
| **Social Network Integration** | 8.3 (103 reviews) | Not enough data | 
| **Mobile User Support** | 7.7 (89 reviews) | Not enough data | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customization** | 8.5 (110 reviews) | Not enough data | 
| **Workflow Capability** | 9.0 (109 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (99 reviews) | Not enough data | 
| **Internationalization** | 8.1 (85 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Feature Not Available | Not enough data | 
| **Document & Content Mgmt.** | 8.3 (82 reviews) | Not enough data | 
| **Performance and Reliability** | 8.4 (102 reviews) | Not enough data | 
| **Output Document Generation** | 7.8 (82 reviews) | Not enough data | 

#### Integration

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (86 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (91 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.5 (64 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (20 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 124 |
| **HubSpot Service Hub** | N/A | N/A |

#### Email Marketing

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Building and Personalizing Emails** | 8.9 (93 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.7 (89 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.4 (86 reviews) | Not enough data | 
| **Automated Email Responses** | 8.8 (92 reviews) | Not enough data | 

#### Online Marketing

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Landing Pages and Forms** | 8.8 (96 reviews) | Not enough data | 
| **Dynamic Content** | 8.7 (80 reviews) | Not enough data | 
| **A/B Testing** | 8.6 (81 reviews) | Not enough data | 
| **Mobile Optimized** | 8.2 (88 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Feature Not Available | Not enough data | 

#### Lead Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Marketing Lead Database** | 8.8 (79 reviews) | Not enough data | 
| **Data Quality Management** | 8.5 (70 reviews) | Not enough data | 
| **Segmentation** | 8.8 (76 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 8.3 (75 reviews) | Not enough data | 
| **Lead Nurturing** | 8.8 (85 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.1 (76 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 8.8 (78 reviews) | Not enough data | 
| **CRM Lead Integration** | 9.1 (83 reviews) | Not enough data | 

#### Campaign Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Program Management** | Feature Not Available | Not enough data | 
| **Event / Webinar Marketing** | 8.5 (77 reviews) | Not enough data | 
| **Calendaring** | 8.8 (91 reviews) | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 

#### Social

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Social Listening** | Feature Not Available | Not enough data | 
| **Social Sharing** | Feature Not Available | Not enough data | 
| **Social Campaigns** | 8.6 (78 reviews) | Not enough data | 
| **Social Media Engagement** | Feature Not Available | Not enough data | 
| **Social Media Advertising** | 8.6 (80 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Basic Reporting** | 8.8 (88 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (80 reviews) | Not enough data | 
| **ROI Analytics** | 8.4 (79 reviews) | Not enough data | 
| **Revenue Analytics** | 8.3 (77 reviews) | Not enough data | 
| **SEO / Keyword Analytics** | Feature Not Available | Not enough data | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 8.6 (82 reviews) | Not enough data | 
| **Workflow Capability** | 8.8 (84 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (82 reviews) | Not enough data | 
| **Internationalization** | 8.0 (62 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Feature Not Available | Not enough data | 
| **Performance and Reliability** | 8.4 (76 reviews) | Not enough data | 
| **Output Document Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 
| **Decision Making** | 8.1 (12 reviews) | Not enough data | 

#### Integration

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (76 reviews) | Not enough data | 
| **Integration APIs** | 8.2 (76 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.3 (71 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | 8.0/10 | 1148 |

#### Ticket and Case Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.4 (774 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (790 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.4 (720 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.7 (748 reviews) ✓ Verified | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (98 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (89 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.1 (505 reviews) | 
| **Email to Case** | Not enough data | 8.5 (719 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 7.8 (447 reviews) | 
| **Voice** | Not enough data | 7.7 (465 reviews) | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (513 reviews) | 
| **Customization ** | 8.3 (9 reviews) | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (669 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.3/10 | 11 |
| **HubSpot Service Hub** | N/A | N/A |

#### Messenger

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Sequencing** | 9.2 (6 reviews) | Not enough data | 
| **AI** | 8.1 (9 reviews) | Not enough data | 
| **Live Chat** | 8.5 (8 reviews) | Not enough data | 
| **Customization Interface** | 7.6 (7 reviews) | Not enough data | 

#### Channels

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Social Media** | 9.6 (8 reviews) | Not enough data | 
| **Website** | 9.6 (8 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.6 (8 reviews) | Not enough data | 
| **Voice Assistants** | 7.7 (8 reviews) | Not enough data | 
| **Other** | 7.2 (6 reviews) | Not enough data | 

#### Customers

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Targeting** | 9.0 (7 reviews) | Not enough data | 
| **Profiles** | 9.2 (8 reviews) | Not enough data | 
| **Analytics** | 9.2 (8 reviews) | Not enough data | 
| **Lead Gathering** | 9.4 (8 reviews) | Not enough data | 
| **Sales Conversion** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 76 |
| **HubSpot Service Hub** | N/A | N/A |

#### Text Messaging

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Bulk SMS** | 9.1 (62 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 9.4 (62 reviews) | Not enough data | 
| **Text Scheduler** | 9.2 (59 reviews) | Not enough data | 
| **Automatic Replies** | 9.2 (62 reviews) | Not enough data | 
| **Automatic URL Shortening** | Feature Not Available | Not enough data | 
| **MMS Marketing** | 8.7 (55 reviews) | Not enough data | 
| **Personalization** | 8.8 (58 reviews) | Not enough data | 
| **Transactional SMS** | 8.7 (59 reviews) | Not enough data | 

#### SMS Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Reporting** | 8.8 (57 reviews) | Not enough data | 
| **Automation** | 9.1 (64 reviews) | Not enough data | 
| **White Label** | 9.1 (62 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (47 reviews) | Not enough data | 
| **Short Codes** | 8.1 (46 reviews) | Not enough data | 
| **API Integration** | 8.6 (56 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (8 reviews) | Not enough data | 
| **Decision Making** | 8.1 (8 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.2/10 | 15 |
| **HubSpot Service Hub** | N/A | N/A |

#### Channels

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Multi-Channel Coverage** | 8.5 (12 reviews) | Not enough data | 
| **Open Listening** | 7.7 (10 reviews) | Not enough data | 
| **Physical Media** | 7.4 (9 reviews) | Not enough data | 

#### Design

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Communications Strategy Development** | 8.3 (9 reviews) | Not enough data | 
| **Create Content** | 7.9 (12 reviews) | Not enough data | 
| **Personalization** | 9.0 (10 reviews) | Not enough data | 
| **Inbound Identification** | 8.0 (9 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.3 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.2 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 6 |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Notes** | Not enough data | 8.7 (504 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (454 reviews) | 
| **Assignments and Tasks** | 8.0 (5 reviews) | 8.6 (497 reviews) | 
| **Workflows** | 8.9 (6 reviews) | 8.6 (510 reviews) | 
| **Templates** | Not enough data | 8.6 (500 reviews) | 
| **Integrations** | 8.0 (5 reviews) | 8.4 (483 reviews) | 
| **Tagging System** | 8.3 (6 reviews) | 8.4 (461 reviews) | 

#### Analytics

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Trends** | 8.3 (5 reviews) | 8.0 (384 reviews) | 
| **Performance Tracking** | 8.7 (5 reviews) | 8.4 (447 reviews) | 
| **Email Tracking** | 8.7 (5 reviews) | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (58 reviews) | 
| **Decision Making** | Not enough data | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.8/10 | 10 |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | 9.2 (8 reviews) | 9.1 (16 reviews) | 
| **Route To Human** | 9.4 (9 reviews) | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | 7.5 (8 reviews) | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (9 reviews) | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | 9.2 (8 reviews) | 8.5 (16 reviews) | 
| **Lead Generation** | 9.2 (8 reviews) | 8.6 (16 reviews) | 
| **Document Processing** | 8.5 (8 reviews) | 8.5 (16 reviews) | 
| **Feedback Collection** | 9.2 (8 reviews) | 8.8 (16 reviews) | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | 8.8 (8 reviews) | 8.1 (16 reviews) | 
| **Integration** | 9.2 (8 reviews) | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | 9.2 (8 reviews) | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | 8.1 (8 reviews) | 8.9 (16 reviews) | 
| **Adaptive Responses** | 8.8 (8 reviews) | 8.5 (16 reviews) | 
| **Task Execution** | 8.3 (8 reviews) | 8.3 (16 reviews) | 
| **Problem Solving** | 8.3 (8 reviews) | 8.5 (16 reviews) | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | 8.8 (17 reviews) | 
| **AI Text Summarization** | 8.5 (8 reviews) | 9.0 (17 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.9/10 | 9 |
| **HubSpot Service Hub** | N/A | N/A |

#### Responses

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customization** | 9.5 (7 reviews) | Not enough data | 
| **Control** | 7.3 (5 reviews) | Not enough data | 
| **Route To Human** | 9.5 (7 reviews) | Not enough data | 
| **Menu bars** | 9.5 (7 reviews) | Not enough data | 
| **Drip sequences** | 9.5 (7 reviews) | Not enough data | 

#### Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Live chat** | 8.6 (7 reviews) | Not enough data | 
| **Integrations** | 9.3 (7 reviews) | Not enough data | 
| **Branding** | 8.6 (7 reviews) | Not enough data | 
| **Analytics** | 8.6 (7 reviews) | Not enough data | 
| **A/B testing** | 8.3 (7 reviews) | Not enough data | 
| **Role-based access** | 9.5 (7 reviews) | Not enough data | 
| **Collection of information** | 9.5 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.8 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (7 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 9.6/10 | 9 |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | 9.7 (6 reviews) | 8.3 (804 reviews) | 
| **Omnichannel** | 9.7 (6 reviews) | 8.0 (608 reviews) | 
| **Contextual Engagement** | 8.6 (7 reviews) | 8.1 (354 reviews) | 
| **Proactive Engagement** | 9.7 (6 reviews) | 8.2 (548 reviews) | 

#### Support Automation

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | 9.7 (6 reviews) | 8.2 (634 reviews) | 
| **Seamless Escalation** | 9.7 (6 reviews) | 8.1 (396 reviews) | 
| **Transcripts** | 9.7 (6 reviews) | 8.2 (609 reviews) | 
| **Self-Serve Support** | 9.7 (6 reviews) | 8.1 (566 reviews) | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 9.7 (6 reviews) | 7.4 (263 reviews) | 
| **AI Text Summarization** | 9.8 (7 reviews) | 7.4 (261 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.5/10 | 13 |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.6 (6 reviews) | 7.7 (140 reviews) | 
| **AI Text Summarization** | 8.9 (6 reviews) | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | 8.8 (7 reviews) | Feature Not Available | 

#### Communication

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | 9.4 (8 reviews) | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | 7.9 (7 reviews) | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | 9.8 (7 reviews) | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | 9.5 (7 reviews) | 8.6 (337 reviews) | 
| **Co-Browsing** | 7.2 (6 reviews) | 8.1 (265 reviews) | 

####  Internal Use

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 8.3 (9 reviews) | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.2 (6 reviews) | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 7.6 (7 reviews) | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | 9.3 (7 reviews) | 8.6 (421 reviews) | 
| **Team Inbox ** | 7.3 (5 reviews) | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | 9.4 (8 reviews) | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | 8.3/10 | 745 |

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (655 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (628 reviews) | 
| **Community Forums** | Not enough data | 7.7 (86 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (416 reviews) | 
| **Personalization** | Not enough data | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (437 reviews) | 
| **Automation** | Not enough data | 8.5 (453 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (360 reviews) | 
| **Integrations** | Not enough data | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (31 reviews) | 
| **Decision Making** | Not enough data | 8.5 (31 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (86 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 344 |

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.4/10 | 50 |
| **HubSpot Service Hub** | N/A | N/A |

#### Consumer Intelligence

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customer Feedback** | Feature Not Available | Not enough data | 
| **Competitive Intelligence** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | Feature Not Available | Not enough data | 

#### Reporting

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Revenue Reporting** | 8.4 (38 reviews) | Not enough data | 
| **Corporate Reporting** | 7.6 (37 reviews) | Not enough data | 
| **Dashboard** | 8.6 (43 reviews) | Not enough data | 

#### Media Monitoring

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Social Networks Monitoring** | Feature Not Available | Not enough data | 
| **Social Media Management** | 8.5 (47 reviews) | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Employee Performance** | 8.1 (39 reviews) | Not enough data | 
| **Team Workflow** | 8.6 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 9.1 (30 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | 8.8/10 | 63 |
| **HubSpot Service Hub** | N/A | N/A |

#### Customizations

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Templates** | 8.8 (52 reviews) | Not enough data | 
| **Drag and Drop** | 9.3 (52 reviews) | Not enough data | 
| **HTML Input** | 8.8 (43 reviews) | Not enough data | 
| **Domain Name** | 9.1 (47 reviews) | Not enough data | 

#### Growth

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **SEO** | Feature Not Available | Not enough data | 
| **Site Analytics** | 8.5 (48 reviews) | Not enough data | 
| **Marketing Tools** | 9.5 (47 reviews) | Not enough data | 
| **E-Commerce** | 8.0 (49 reviews) | Not enough data | 
| **Hosting** | 8.3 (46 reviews) | Not enough data | 

#### Content

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Email Integrations** | 9.1 (50 reviews) | Not enough data | 
| **Content Management** | 8.8 (48 reviews) | Not enough data | 
| **Permissions** | 8.9 (46 reviews) | Not enough data | 
| **WordPress Tool** | 8.5 (39 reviews) | Not enough data | 

#### Support

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customer Support** | 8.3 (48 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HighLevel** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to HighLevel (9):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Website Builder Software](https://www.g2.com/categories/website-builder)

**Unique to HubSpot Service Hub (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Success Software](https://www.g2.com/categories/customer-success), [Help Desk Software](https://www.g2.com/categories/help-desk), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | HighLevel | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 94.7% | 59.5% | 
| **Mid-Market** | 4.3% | 37.1% | 
| **Enterprise** | 1.0% | 3.4% | 

### By Industry

#### HighLevel

- **Marketing and Advertising:** 43.3%
- **Consulting:** 9.7%
- **Real Estate:** 4.9%
- **Health, Wellness and Fitness:** 4.4%
- **Professional Training & Coaching:** 4.3%
- **Information Technology and Services:** 2.9%
- **Computer Software:** 2.7%
- **Construction:** 2.0%
- **Financial Services:** 1.9%
- **E-Learning:** 1.7%
- **Other:** 22.0%

#### HubSpot Service Hub

- **Computer Software:** 19.5%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to HighLevel

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (224 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14760 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2569 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### HighLevel

- Title: [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) — 2 comments
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Try automating pipeline stage movement in HighLevel. You can set workflows to move deals automatically (like from..."
- Title: [What is high level app?](https://www.g2.com/discussions/what-is-high-level-app) — 2 comments
  > **Top comment:** "HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called..."
- Title: [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better CRM organization, use automated tags in HighLevel workflows instead of manual tagging. Define clear tag..."
- Title: [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">You might want to explore HighLevel's conditional logic in workflows. This lets workflows make decisions based on lead..."
- Title: [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried using HighLevel's workflow automation for lead follow-up? You can set up automated sequences that send..."

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/highlevel-vs-hubspot-service-hub)