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Compare Higher Logic Vanilla and vBulletin Cloud 
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At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Higher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillavBulletin Cloud
Star Rating
(10)4.0 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about vBulletin CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in community forums, achieving a high score of 9.0, while vBulletin Cloud lacks in this area, with only 10 reviews and no specific score provided, indicating a less robust community feature.
- Reviewers mention that the quality of support for Higher Logic Vanilla is notably high, scoring 9.2, which contrasts with vBulletin Cloud's lower score of 8.1, suggesting that users may find more reliable assistance with Higher Logic Vanilla.
- G2 users highlight the advanced portal features of Higher Logic Vanilla, which contribute to a better self-service experience, while vBulletin Cloud does not emphasize these features, leading to a less comprehensive user experience.
- Users on G2 indicate that Higher Logic Vanilla's automation capabilities score 9.0, making it a strong choice for those looking to streamline processes, whereas vBulletin Cloud does not provide comparable automation features, which may hinder efficiency.
- Reviewers say that Higher Logic Vanilla's branding options score an impressive 9.3, allowing for extensive customization, while vBulletin Cloud does not offer the same level of branding flexibility, which could limit user engagement.
- Users report that Higher Logic Vanilla's product direction is rated positively at 8.4, suggesting a strong vision for future development, while vBulletin Cloud's lower score of 6.1 may raise concerns about its long-term viability and updates.
Pricing
Entry-Level Pricing
Higher Logic Vanilla
No pricing availablevBulletin Cloud
No pricing availableFree Trial
Higher Logic Vanilla
Free Trial is available
vBulletin Cloud
No trial information availableRatings
Meets Requirements
8.3
83
8.3
7
Ease of Use
8.6
84
8.1
7
Ease of Setup
8.1
72
Not enough data
Ease of Admin
8.5
75
Not enough data
Quality of Support
9.2
81
8.1
7
Has the product been a good partner in doing business?
8.8
74
Not enough data
Product Direction (% positive)
8.4
82
6.1
6
Features by Category
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Self-Service Platform
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.2
23
Feature Not Available
6.9
14
Not enough data
4.3
5
Not enough data
4.7
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Community Improvement
8.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
4.3
5
Not enough data
Customer Analytics
6.8
35
Feature Not Available
7.6
36
Feature Not Available
7.0
11
Not enough data
6.2
13
Not enough data
Community Management
8.1
31
Not enough data
7.8
37
Not enough data
7.0
5
Not enough data
Community Analytics
7.0
5
Not enough data
4.7
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Vanilla and vBulletin Cloud are categorized as Online Community Management
Unique Categories
Higher Logic Vanilla is categorized as Customer Self-Service
vBulletin Cloud has no unique categories
Reviews
Reviewers' Company Size
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
vBulletin Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Information Technology and Services
20.0%
Research
10.0%
Public Relations and Communications
10.0%
Online Media
10.0%
Oil & Energy
10.0%
Other
40.0%
Alternatives
Discussions
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
vBulletin Cloud has no discussions with answers
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