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- Heymarket Business Text Messaging-vs-Podium
Compare Heymarket and Podium 
At a Glance
Market Segments
Heymarket
Small-Business (70.9% of reviews)
Podium
Small-Business (59.6% of reviews)
Entry-Level Pricing
Heymarket
Free TrialPodium
$399.00 Per MonthFeatured Products
Sponsored
Gleen AI
(34)
Conversational Support
Visit Website
Sponsored
Driftrock
(12)
Automotive Marketing
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Sponsored
InsertChat
(3)
AI Chatbots
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Heymarket vs Podium
- Users report that Podium excels in its live chat functionality, scoring a 9.1, which reviewers mention provides quick and effective customer support. In contrast, Heymarket's live chat feature, while still strong, has a slightly lower score of 9.0, indicating it may not be as responsive.
- Reviewers mention that Podium's ease of setup is rated at 9.2, making it user-friendly for small businesses. Heymarket, however, has a lower score of 8.9, suggesting that some users may face challenges during the initial configuration.
- G2 users highlight Podium's superior reporting capabilities with a score of 8.7, which allows businesses to track performance effectively. Heymarket's reporting score of 7.9 indicates that users may find it less comprehensive in terms of analytics.
- Users on G2 appreciate Podium's customization options, scoring 9.1, which allows for tailored messaging strategies. In comparison, Heymarket's customization score of 8.4 suggests it may offer fewer options for personalizing user experiences.
- Reviewers mention that Podium's API flexibility is rated at 9.1, making it easier for businesses to integrate with other systems. Heymarket's API flexibility score of 8.2 indicates that while it is functional, it may not be as adaptable for complex integrations.
- Users say that Podium's customer feedback tools score 9.2, providing valuable insights for businesses. Heymarket's score of 8.5 suggests it may not offer the same depth of customer intelligence features, which could impact decision-making.
Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Heymarket
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.0
329
9.1
1,547
Ease of Use
9.2
336
9.3
1,566
Ease of Setup
8.9
231
9.2
915
Ease of Admin
9.0
220
9.3
801
Quality of Support
8.6
305
9.0
1,445
Has the product been a good partner in doing business?
9.1
218
9.2
817
Product Direction (% positive)
8.6
317
9.0
1,540
Features by Category
Messenger
Not enough data
8.4
125
Not enough data
7.9
174
Not enough data
9.1
190
Not enough data
Feature Not Available
Channels
Not enough data
8.1
180
Not enough data
8.7
190
Not enough data
9.3
205
Not enough data
Feature Not Available
Not enough data
8.0
164
Customers
Not enough data
8.3
121
Not enough data
8.4
125
Not enough data
8.6
192
Not enough data
8.3
192
Not enough data
8.5
191
Platform Basics
Not enough data
8.6
43
Not enough data
8.5
42
Not enough data
9.1
43
Platform Data
Not enough data
9.4
43
Not enough data
9.0
43
Platform Additional Functionality
Not enough data
8.3
41
Not enough data
8.9
43
Not enough data
9.4
43
Platform Content
Not enough data
9.0
42
Text Messaging
8.7
139
|
Verified
8.7
178
|
Verified
9.3
153
|
Verified
9.3
191
|
Verified
8.7
129
|
Verified
8.3
138
8.7
122
|
Verified
8.6
191
|
Verified
7.9
96
|
Verified
8.4
165
|
Verified
8.5
108
|
Verified
8.5
166
|
Verified
8.8
118
8.6
185
|
Verified
8.4
95
8.6
169
|
Verified
SMS Platform
7.9
105
|
Verified
8.5
176
|
Verified
8.2
116
|
Verified
8.6
177
|
Verified
7.5
68
Feature Not Available
7.4
68
7.7
156
|
Verified
Feature Not Available
Feature Not Available
8.2
81
|
Verified
8.3
160
|
Verified
Channels
Not enough data
8.3
244
Not enough data
8.3
245
Not enough data
Feature Not Available
Design
Not enough data
8.3
260
Not enough data
Feature Not Available
Not enough data
8.7
293
Not enough data
8.6
284
Not enough data
8.7
258
Generative AI
Not enough data
7.9
157
Not enough data
7.8
152
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
8.4
185
8.7
259
8.0
126
8.5
217
8.2
146
8.3
132
8.4
153
8.6
146
Support Automation
8.1
141
8.7
221
8.3
144
8.4
131
8.3
138
8.7
132
8.0
144
8.2
140
Generative AI
Feature Not Available
7.8
119
Feature Not Available
7.7
119
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Generative AI
Not enough data
8.0
181
Not enough data
7.8
177
Not enough data
Feature Not Available
Communication
Not enough data
9.2
622
|
Verified
Not enough data
9.1
647
|
Verified
Not enough data
8.1
436
Not enough data
9.0
590
|
Verified
Not enough data
7.3
223
Internal Use
Not enough data
8.3
543
|
Verified
Not enough data
9.0
603
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.6
553
|
Verified
Not enough data
8.8
560
|
Verified
Not enough data
8.5
527
|
Verified
Consumer Intelligence
Not enough data
9.2
599
|
Verified
Not enough data
8.5
489
Not enough data
8.6
530
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
497
|
Verified
Not enough data
9.0
619
|
Verified
Media Monitoring
Not enough data
8.6
490
Not enough data
7.2
173
Not enough data
8.3
485
In-House Management
Not enough data
8.6
479
Not enough data
8.6
478
|
Verified
Generative AI
Not enough data
7.6
119
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Categories
Categories
Shared Categories
Heymarket and Podium are categorized as SMS Marketing and Conversational Support
Unique Categories
Heymarket has no unique categories
Reviews
Reviewers' Company Size
Heymarket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.3%
Hospital & Health Care
6.0%
Real Estate
5.8%
Consumer Services
5.8%
Financial Services
5.5%
Other
70.7%
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.0%
Most Helpful Reviews
Heymarket
Most Helpful Favorable Review
Mrc M.
Verified User in Health, Wellness and Fitness
I like heymarket for it's ease of use when communicating with our business clients. The template messages are very useful in sending pre typed messages of the same message content to multiple clients. The program is very helpful in creating a great time...
Most Helpful Critical Review
Hayley C.
Verified User in Health, Wellness and Fitness
It freezes and lags often, also can't message people with a foreign number.
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Mrc M.
Verified User in Health, Wellness and Fitness
I like heymarket for it's ease of use when communicating with our business clients. The template messages are very useful in sending pre typed messages of the same message content to multiple clients. The program is very helpful in creating a great time...
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Hayley C.
Verified User in Health, Wellness and Fitness
It freezes and lags often, also can't message people with a foreign number.
Robert R.
Verified User in Automotive
Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...
Discussions
Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?
4 comments
AG
Yes it is through the automation set upRead more
Can HeyMarket be itnegrated with Zoho, our CRM.
3 comments
SC
Hi Helen, we currently don't have a native integration with Zoho (I'll put that as an integration request). However, both Heymarket and Zoho are on Zapier...Read more
how can i set up my chrome to stay in the top right, when i click now it opens the all new window.
1 comment
FL
The extensions icon, the 3 dots, Options, uncheck "Open Extension in New Window".Read more
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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