Compare Heymarket and Podium 
At a Glance
Market Segments
Small-Business (70.5% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
Free Trial
Contact Us Per Month
Heymarket
Star Rating
(441)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansPodium
Star Rating
(2,095)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in customer communication, with users praising its ability to consolidate text messages, reviews, and customer interactions into one platform. This integration allows for quick responses, making it a time-saver for businesses.
- Users say Heymarket is user-friendly, particularly for teams needing to communicate efficiently. Reviewers highlight features like templates for quick responses, which are especially beneficial for professionals like attorneys who need to engage potential clients swiftly.
- According to verified reviews, Podium's implementation process is notably smooth, with many users appreciating the intuitive onboarding experience. This ease of setup contributes to a faster time-to-value, allowing businesses to start leveraging the platform quickly.
- Reviewers mention that while both platforms offer two-way text messaging, Podium's feature set is more robust, with users noting its effectiveness in managing diverse communication channels and gathering customer feedback, which enhances overall reputation management.
- Users highlight that Heymarket's web chat feature is particularly effective for engaging customers in real-time, which is crucial for businesses in the service industry. This capability helps address customer inquiries promptly, improving overall satisfaction.
- G2 reviewers indicate that Podium's support quality stands out, with users reporting high satisfaction levels. They appreciate the responsive customer service, which is vital for resolving issues quickly and maintaining smooth operations.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Heymarket
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.0
344
9.1
1,755
Ease of Use
9.2
351
9.3
1,774
Ease of Setup
8.9
245
9.1
1,102
Ease of Admin
9.0
231
9.3
903
Quality of Support
8.6
319
9.0
1,632
Has the product been a good partner in doing business?
9.1
229
9.2
921
Product Direction (% positive)
8.6
331
8.9
1,738
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
40
Not enough data
8.7
41
Interaction
Not enough data
8.0
42
Not enough data
8.2
41
Not enough data
8.3
41
Not enough data
8.3
41
Not enough data
8.3
40
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.1
41
Not enough data
7.8
42
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
42
Not enough data
7.9
42
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.5
40
Agentic AI - AI Chatbots
Not enough data
5.4
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.1
9
Not enough data
6.7
9
Not enough data
5.9
9
Not enough data
6.9
9
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
158
Not enough data
7.7
208
Not enough data
9.1
223
Not enough data
Feature Not Available
Channels
Not enough data
7.9
211
Not enough data
8.6
221
Not enough data
9.3
239
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
153
Not enough data
8.4
155
Not enough data
8.5
223
Not enough data
8.3
222
Not enough data
8.5
223
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
66
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
64
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
7.0
10
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
8.7
146
|
Verified
8.7
230
|
Verified
9.3
161
|
Verified
9.3
243
|
Verified
8.6
136
|
Verified
8.4
187
8.6
130
|
Verified
8.6
240
|
Verified
7.7
104
|
Verified
8.3
213
|
Verified
8.3
115
|
Verified
8.4
216
|
Verified
8.7
126
8.5
233
|
Verified
8.3
102
8.5
216
|
Verified
SMS Platform
7.8
113
|
Verified
8.5
223
|
Verified
8.1
124
|
Verified
8.6
224
|
Verified
7.3
76
Feature Not Available
7.2
75
7.6
202
|
Verified
Feature Not Available
Feature Not Available
8.0
88
|
Verified
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
Not enough data
8.2
327
Not enough data
8.1
324
Not enough data
Feature Not Available
Design
Not enough data
8.3
340
Not enough data
Feature Not Available
Not enough data
8.5
376
Not enough data
8.4
367
Not enough data
8.6
339
Generative AI
Not enough data
7.5
237
Not enough data
7.5
232
Responses
Not enough data
9.2
15
Not enough data
9.2
15
Not enough data
8.8
15
Automation - AI Agents
Not enough data
8.7
17
Not enough data
8.8
20
Not enough data
8.5
17
Not enough data
8.8
16
Not enough data
9.0
18
Platform
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
9.0
15
Autonomy - AI Agents
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.6
16
Not enough data
7.9
15
Generative AI
Not enough data
8.5
16
Not enough data
8.6
15
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational Platform
8.4
193
8.7
297
8.0
133
8.4
253
8.1
153
8.3
166
8.4
160
8.5
182
Support Automation
8.1
149
8.5
258
8.3
152
8.3
166
8.3
147
8.7
169
8.0
151
8.1
174
Generative AI
7.4
50
7.5
153
7.0
50
7.5
155
Generative AI
Not enough data
7.7
246
Not enough data
7.5
244
Not enough data
Feature Not Available
Communication
Not enough data
9.2
699
|
Verified
Not enough data
9.0
725
|
Verified
Not enough data
8.1
509
Not enough data
9.0
665
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
627
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
598
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
Not enough data
9.1
634
|
Verified
Not enough data
8.4
519
Not enough data
8.5
561
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
526
|
Verified
Not enough data
8.9
652
|
Verified
Media Monitoring
Not enough data
8.5
519
Not enough data
7.3
203
Not enough data
8.3
513
In-House Management
Not enough data
8.6
504
Not enough data
8.6
504
|
Verified
Generative AI
Not enough data
7.5
139
Agentic AI - Online Reputation Management
Not enough data
5.1
12
Not enough data
5.3
12
Not enough data
5.8
12
Not enough data
5.3
12
Not enough data
5.6
12
Not enough data
5.6
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Heymarket and Podium are categorized as SMS Marketing and Conversational Support
Unique Categories
Heymarket has no unique categories
Reviews
Reviewers' Company Size
Heymarket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
6.0%
Hospital & Health Care
5.8%
Real Estate
5.8%
Consumer Services
5.6%
Financial Services
5.3%
Other
71.5%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.1%
Discussions
Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?
4 Comments
FL
Yes, Create a List first, then create an Automation to add people to that list when they text you a keyword, finally create a Campaign to automatically send...Read more
Can HeyMarket be itnegrated with Zoho, our CRM.
3 Comments
SC
Hi Helen, we currently don't have a native integration with Zoho (I'll put that as an integration request). However, both Heymarket and Zoho are on Zapier...Read more
how can i set up my chrome to stay in the top right, when i click now it opens the all new window.
1 Comment
FL
Click on the extensions icon, then the 3 dots, then choose Options, then uncheck "Open Extension in New Window"Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
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