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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Hesk
Star Rating
(6)4.7 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HeskosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansPricing
Entry-Level Pricing
Hesk
No pricing availableosTicket
No pricing availableFree Trial
Hesk
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
9.3
5
8.8
41
Ease of Use
9.3
5
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
Not enough data
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
10.0
5
8.8
39
Features by Category
Ticket and Case Management
9.3
5
8.6
32
|
Verified
9.0
5
8.7
32
|
Verified
9.0
5
8.0
31
|
Verified
9.0
5
8.4
29
|
Verified
7.0
5
8.0
24
9.0
5
7.7
30
9.0
5
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.7
5
8.1
24
|
Verified
9.7
5
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
4.3
5
7.1
23
|
Verified
8.3
5
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
5.7
5
7.2
26
|
Verified
8.7
5
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Hesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
33.3%
Primary/Secondary Education
16.7%
Higher Education
16.7%
Government Administration
16.7%
Computer Software
16.7%
Other
0.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Hesk has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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