Link copied to clipboard # Hesk vs osTicket Comparison - What are their main differences? Share [ Export ](/compare/hesk/osticket/export.csv) HeskosTicket[+ Add Product](#) Pricing **Hesk** Free Trial **Free** · Hesk free **$49.99** Per Month · Hesk Cloud Pro **$29.99** Per Month · Hesk Cloud **$99.99** Per Month · Hesk Cloud MAX Show more **osTicket** No pricing available **Pricing Insights** from reviews Perceived Cost **Hesk** Not enough reviews yet **osTicket** $$$$$ Average Discount **Hesk** Not enough reviews yet **osTicket** 12% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Hesk** 6 months Based on 100 responses **osTicket** 6 months Based on 100 responses Return on Investment **Hesk** 6 months Based on 100 responses **osTicket** 6 months Based on 100 responses ![Hesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_43371895f3e169ea087027698a934125/hesk.png "Hesk") ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Hesk** Not enough data **osTicket** Not enough data Screenshots **Hesk** ![Hesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1817683/1-new-ticket-assigned-to-you.png) **osTicket** ![osTicket screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/33617/osTicket_Screenshot-3.png) **Ratings** from reviews Meets Requirements **Hesk** **9.3** /10 Based on 5 responses **osTicket** **8.8** /10 Based on 42 responses Ease of Use **Hesk** **9.3** /10 Based on 5 responses **osTicket** **8.2** /10 Based on 42 responses Ease of Setup **Hesk** Not enough data **osTicket** **8.1** /10 Based on 30 responses Ease of Admin **Hesk** Not enough data **osTicket** **8.4** /10 Based on 30 responses Quality of Support **Hesk** Not enough data **osTicket** **6.8** /10 Based on 28 responses Has the product been a good partner in doing business? **Hesk** Not enough data **osTicket** **8.5** /10 Based on 25 responses Product Direction (% positive) **Hesk** **10.0** /10 Based on 5 responses **osTicket** **8.5** /10 Based on 40 responses **Features** ratings from reviews Help Desk **8.3** /10 Based on 5 responses **7.4** /10 Based on 34 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 8.9% Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 8.9% **Reviewers' Industry** [![Hesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_43371895f3e169ea087027698a934125/hesk.png "Hesk")](https://www.g2.com/products/hesk/reviews) Hesk Retail 33.3% Primary/Secondary Education 16.7% Higher Education 16.7% Government Administration 16.7% Computer Software 16.7% Other 0.0% [![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket")](https://www.g2.com/products/osticket/reviews) osTicket Information Technology and Services 24.4% Education Management 13.3% Computer Software 11.1% Telecommunications 4.4% Retail 4.4% Other 42.2% Alternatives **Hesk Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **osTicket Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS") [ OTRS ](/products/otrs/reviews) ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad") [ Zammad ](/products/zammad/reviews)