# Heretto, Paligo vs Document360 Comparison

| | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 39 | 57 | 524 | 
| **Largest Market Segment** | Mid-Market (41.0% of reviews) | Mid-Market (66.7% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | Contact Us 5 Team Accounts (billed annually) | 

---
## Top Pros & Cons

### Heretto

**Not enough data**

### Paligo

**Not enough data**

### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

---
## Ratings Comparison
| Rating | Heretto | Paligo | Document360 | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (30 reviews) | 9.0 (40 reviews) | 9.1 (357 reviews) | 
  | **Ease of Use** | 7.8 (30 reviews) | 8.7 (40 reviews) | 9.3 (367 reviews) | 
  | **Ease of Setup** | 8.1 (23 reviews) | 8.5 (27 reviews) | 9.2 (244 reviews) | 
  | **Ease of Admin** | 8.5 (21 reviews) | 9.1 (30 reviews) | 9.1 (214 reviews) | 
  | **Quality of Support** | 8.9 (25 reviews) | 9.3 (40 reviews) | 9.5 (343 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (22 reviews) | 9.4 (30 reviews) | 9.5 (211 reviews) | 
  | **Product Direction (% positive)** | 7.4 (32 reviews) | 8.3 (35 reviews) | 9.4 (320 reviews) | 

---
## Pricing

### Heretto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Paligo

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us

Description: Full CCMS with single-sourcing:

Key Features:
- Powerful single-sourcing
- Topic-based Authoring
- Translation management

[Browse all 3 editions](https://www.g2.com/products/paligo/pricing)

#### Free Trial

No

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | N/A | N/A |
| **Paligo** | N/A | N/A |
| **Document360** | 9.1/10 | 111 |

#### Administration

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.3 (81 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.1 (77 reviews) | 
| **Issue Management** | Not enough data | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.5 (95 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.2 (88 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.0 (87 reviews) | 

#### Compliance

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.1 (83 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.2 (80 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.3 (75 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.2 (71 reviews) | 

#### Customer Support

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.2 (83 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.9 (81 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 8.9 (76 reviews) | 

#### Data Security

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.0 (66 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.2 (72 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.4 (85 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.3 (75 reviews) | 

#### Administration

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.9 (77 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.3 (95 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.3 (95 reviews) | 

#### Generative AI

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (31 reviews) | 

### Component Content Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | 7.9/10 | 29 |
| **Paligo** | 8.5/10 | 32 |
| **Document360** | N/A | N/A |

#### XML Data Model Type

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **DITA (Darwin Information Typing Architecture)** | 9.2 (28 reviews) | Feature Not Available | Not enough data | 
| **DocBook** | Feature Not Available | 8.7 (21 reviews) | Not enough data | 
| **S1000D** | Feature Not Available | Feature Not Available | Not enough data | 
| **SCORM** | 6.2 (13 reviews) | 6.9 (6 reviews) | Not enough data | 

#### Software Model

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **SaaS (Software as a Service)** | 8.8 (26 reviews) | 8.9 (23 reviews) | Not enough data | 
| **Hosted** | 7.9 (19 reviews) | Feature Not Available | Not enough data | 
| **On-Premise** | 7.0 (15 reviews) | Feature Not Available | Not enough data | 
| **Cloud-based** | 8.7 (25 reviews) | 9.0 (26 reviews) | Not enough data | 

#### Creation Features

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **XML Authoring ** | 8.5 (27 reviews) | 9.0 (27 reviews) | Not enough data | 
| **Workflow Management** | 7.9 (23 reviews) | 8.3 (25 reviews) | Not enough data | 
| **Collaborative Review** | 7.0 (25 reviews) | 8.4 (31 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | 6.5/10 | 5 |
| **Paligo** | N/A | N/A |
| **Document360** | 8.5/10 | 218 |

#### Knowledge Pages

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | 8.5 (177 reviews) | 
| **In-Content Feedback** | Not enough data | Not enough data | 8.6 (171 reviews) | 
| **Versioning and Version History** | Not enough data | Not enough data | 8.9 (184 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 8.4 (149 reviews) | 
| **Duplicate Detection** | Not enough data | Not enough data | 7.8 (121 reviews) | 
| **Content Editor** | 7.0 (5 reviews) | Not enough data | 8.8 (148 reviews) | 

#### Knowledge Dissemination

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 8.7 (176 reviews) | 
| **Permissions** | Not enough data | Not enough data | 9.1 (179 reviews) | 
| **Knowledge Sharing** | Not enough data | Not enough data | 9.2 (181 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.8 (176 reviews) | 
| **Advanced Search** | 6.0 (5 reviews) | Not enough data | 8.5 (144 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 7.9 (116 reviews) | 
| **Organization** | Not enough data | Not enough data | 9.0 (149 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | 8.2 (126 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | 8.2 (125 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (24 reviews) | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | N/A | N/A |
| **Paligo** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Customization

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **SEO** | Not enough data | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | Not enough data | 

#### Organization

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Respository** | Not enough data | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | 9.0/10 | 5 |
| **Paligo** | N/A | N/A |
| **Document360** | 8.6/10 | 141 |

#### Generative AI

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (48 reviews) | 

#### Self-Service Experience

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.4 (128 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 9.4 (125 reviews) | 
| **Community Forums** | Not enough data | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.7 (73 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.8 (81 reviews) | 

#### Self-Service Platform

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Branding** | 9.3 (5 reviews) | Not enough data | 9.2 (83 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.4 (74 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (68 reviews) | 
| **Integrations** | 8.7 (5 reviews) | Not enough data | 8.6 (73 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (11 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | N/A | N/A |
| **Paligo** | N/A | N/A |
| **Document360** | 8.5/10 | 21 |

#### Management and Discovery - IT Documentation

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Version Control** | Not enough data | Not enough data | 8.4 (20 reviews) | 
| **Access and Permissions** | Not enough data | Not enough data | 9.0 (21 reviews) | 

#### Operations - IT Documentation

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.2 (20 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.2 (19 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Heretto** | N/A | N/A |
| **Paligo** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Knowledge Base

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Heretto (5):** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Paligo (1):** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems)

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)


---
## Reviewer Demographics

### By Company Size

| Segment | Heretto | Paligo | Document360 | 
|---|---|---|---|
| **Small-Business** | 17.9% | 26.3% | 40.2% | 
| **Mid-Market** | 41.0% | 66.7% | 47.9% | 
| **Enterprise** | 41.0% | 7.0% | 11.9% | 

### By Industry

#### Heretto

- **Computer Software:** 28.2%
- **Telecommunications:** 17.9%
- **Information Technology and Services:** 10.3%
- **Logistics and Supply Chain:** 5.1%
- **Insurance:** 5.1%
- **Hospital & Health Care:** 5.1%
- **Airlines/Aviation:** 2.6%
- **Business Supplies and Equipment:** 2.6%
- **Financial Services:** 2.6%
- **Gambling & Casinos:** 2.6%
- **Other:** 17.9%

#### Paligo

- **Computer Software:** 40.4%
- **Computer & Network Security:** 7.0%
- **Industrial Automation:** 7.0%
- **Hospital & Health Care:** 5.3%
- **Machinery:** 5.3%
- **Automotive:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Information Technology and Services:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Legal Services:** 1.8%
- **Other:** 19.3%

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.3%
- **Financial Services:** 5.2%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to Heretto

- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Storyblok](https://www.g2.com/products/storyblok/reviews) — 4.5/5 stars (585 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39115 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2483 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (432 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)

### Alternatives to Paligo

- [Author-It](https://www.g2.com/products/author-it/reviews) — 4.0/5 stars (36 reviews)
- [Storyblok](https://www.g2.com/products/storyblok/reviews) — 4.5/5 stars (585 reviews)
- [MadCap Syndicate](https://www.g2.com/products/madcap-syndicate/reviews) — 4.6/5 stars (21 reviews)
- [Adobe FrameMaker](https://www.g2.com/products/adobe-framemaker/reviews) — 4.1/5 stars (35 reviews)
- [RWS Tridion Docs](https://www.g2.com/products/rws-tridion-docs/reviews) — 4.2/5 stars (3 reviews)
- [MadCap IXIA CCMS (formerly IXIASOFT DITA CCMS)](https://www.g2.com/products/madcap-ixia-ccms-formerly-ixiasoft-dita-ccms/reviews) — 3.8/5 stars (2 reviews)
- [SCHEMA ST4](https://www.g2.com/products/schema-st4/reviews) — 3.5/5 stars (1 reviews)
- [Croct](https://www.g2.com/products/croct/reviews) — 4.7/5 stars (48 reviews)
- [Documoto](https://www.g2.com/products/documoto/reviews) — 4.4/5 stars (11 reviews)
- [Dx4](https://www.g2.com/products/dx4/reviews) — 4.0/5 stars (1 reviews)

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12019 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)

---
## Top Discussions

### Heretto

No discussions available for this product.

### Paligo

- Title: [Does Paligo use DITA?](https://www.g2.com/discussions/does-paligo-use-dita) — 3 comments
  > **Top comment:** "No, it uses DocBook, another XML language, which does most if not all of the things that make DITA useful to tech pubs groups."
- Title: [Who uses Paligo?](https://www.g2.com/discussions/who-uses-paligo) — 2 comments, 1 upvote
  > **Top comment:** "Hi there, my apologies for taking so long to respond. By "who" I understand you are looking to know who some of our customers are. Paligo is used by many..."
- Title: [Table Alignment](https://www.g2.com/discussions/table-alignment) — 2 comments, 1 upvote
  > **Top comment:** "Hi There 
Lets set up a call so I can support you.Please book a meeting with me using  this link
https://meetings.hubspot.com/charlotte-joyce1
Thanks "
- Title: [Is Paligo cloud based?](https://www.g2.com/discussions/is-paligo-cloud-based) — 1 comment
  > **Top comment:** "Yes, it is 100% cloud based."
- Title: [How does Paligo work?](https://www.g2.com/discussions/how-does-paligo-work) — 1 comment
  > **Top comment:** "Can you be more specific about the type of information you would like? "

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/heretto-vs-paligo-vs-document360)