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At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Heretto
Star Rating
(38)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HerettoMadCap Syndicate
Star Rating
(18)4.6 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about MadCap SyndicateSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heretto excels in its "Quality of Support" with a score of 9.3, while Xyleme also performs well with a score of 9.7. Reviewers mention that Xyleme's support team is particularly responsive and knowledgeable, making it a strong choice for enterprises needing reliable assistance.
- Reviewers mention that Heretto's "Ease of Use" is rated at 7.9, which is slightly lower than Xyleme's 8.3. Users on G2 highlight that Xyleme's interface is more intuitive, making it easier for new users to navigate and utilize its features effectively.
- G2 users note that Heretto's "Content Editor" has a score of 7.0, which some users find limiting compared to Xyleme's collaborative review feature, rated at 9.7. Users report that Xyleme's collaborative tools enhance teamwork and streamline the content creation process.
- Users say that Heretto's "XML Data Model Type" supports DITA with a high score of 9.2, which is a significant advantage for organizations focused on structured content. In contrast, Xyleme's support for DocBook and S1000D is rated lower, indicating a more limited XML model flexibility.
- Reviewers mention that Heretto's "Automation" features score 8.7, while Xyleme's automation capabilities are rated at 9.3. Users report that Xyleme offers more robust automated publishing options, which can save time and reduce manual errors in content distribution.
- Users on G2 highlight that Heretto's "Customization" options score 8.3, but Xyleme shines with a higher score of 9.3. Reviewers mention that Xyleme allows for greater personalization and branding capabilities, making it a better fit for organizations looking to tailor their content delivery.
Pricing
Entry-Level Pricing
Heretto
No pricing availableMadCap Syndicate
MadCap Syndicate
Contact Us
Pricing is based on a variety of factors. Contact us for a custom quote today.
- Pricing is based on a variety of factors. Contact us for a custom quote today.
Free Trial
Heretto
No trial information availableMadCap Syndicate
No trial information availableRatings
Meets Requirements
8.2
29
8.7
10
Ease of Use
7.9
29
8.3
9
Ease of Setup
8.5
22
8.1
6
Ease of Admin
8.5
21
8.6
7
Quality of Support
9.3
24
9.7
10
Has the product been a good partner in doing business?
9.5
22
9.8
7
Product Direction (% positive)
7.7
31
8.3
7
Features by Category
XML Data Model Type
9.2
28
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.2
13
Not enough data
Software Model
8.8
26
9.3
5
7.9
19
Feature Not Available
7.0
15
Feature Not Available
8.8
24
9.3
5
Creation Features
8.7
26
Not enough data
7.9
23
8.7
5
7.0
25
9.7
5
Training & eLearning
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Headless CMS
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Heretto and MadCap Syndicate are categorized as Component Content Management Systems
Unique Categories
Heretto is categorized as Help Authoring Tool (HAT), Customer Self-Service, API Documentation Management, and Knowledge Base
MadCap Syndicate is categorized as Headless CMS, eLearning Content, and Enterprise Content Management (ECM)
Reviews
Reviewers' Company Size
Heretto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Syndicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.3%
Telecommunications
18.4%
Information Technology and Services
10.5%
Logistics and Supply Chain
5.3%
Insurance
5.3%
Other
34.2%
Hospital & Health Care
16.7%
Telecommunications
11.1%
Banking
11.1%
Utilities
5.6%
Professional Training & Coaching
5.6%
Other
50.0%
Discussions
Heretto has no discussions with answers
How does Syndicate support AI and Retrieval-Augmented Generation (RAG)?
1 Comment
Official Response from MadCap Syndicate
Syndicate RAG connects large language models (LLMs) directly to your governed enterprise content. That means every AI response is powered by truth, not...Read more
What kind of customer support and training do we receive?
1 Comment
Official Response from MadCap Syndicate
MadCap Software provides hands-on onboarding, best-practice guidance, and ongoing support. From setup to advanced governance workflows, our experts help you...Read more
How does Syndicate improve content discovery and search accuracy?
1 Comment
Official Response from MadCap Syndicate
Through metadata, tagging, and semantic relationships, Syndicate turns content into searchable knowledge. Employees, customers, and even AI tools can...Read more
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