Compare Helpwise and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$19.00 1 user per month billed annually
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,793)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a comprehensive and user-friendly interface, making it easier for teams to manage customer queries efficiently. Users appreciate the platform's ability to streamline all tickets and emails, which significantly enhances response times and overall customer experience.
- Users say Helpwise stands out for its organizational features, particularly the use of colorful tags and internal notes that foster collaboration among team members. This is especially beneficial for remote teams, as it strengthens communication and keeps everyone aligned on ticket management.
- Reviewers mention that Zendesk for Customer Service has a higher overall satisfaction score, reflecting its robust capabilities and market presence. The platform's generative AI service is highlighted as a favorite, helping users create multi-level responses tailored to customer needs.
- According to verified reviews, Helpwise is praised for its simplicity and ease of onboarding, allowing teams to adopt the tool without friction. Users appreciate the quick response times from support, which adds to the overall positive experience of using the software.
- G2 reviewers highlight that while Zendesk for Customer Service has a more extensive feature set, Helpwise's focused approach allows it to meet the specific needs of small businesses effectively. Users find Helpwise's features sufficient for their requirements, particularly in ticket collaboration and internal discussions.
- Users report that Zendesk for Customer Service, despite its higher entry-level price, offers a more comprehensive solution for mid-market businesses, while Helpwise's lower cost makes it an attractive option for small businesses looking for essential support features without the complexity.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpwise
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.6
5,175
Ease of Use
9.0
126
8.6
5,282
Ease of Setup
9.1
82
8.0
3,244
Ease of Admin
9.1
82
8.2
3,110
Quality of Support
9.2
116
8.4
4,910
Has the product been a good partner in doing business?
9.4
78
8.4
3,033
Product Direction (% positive)
9.4
102
8.0
4,831
Features by Category
Ticket and Case Management
9.0
24
8.8
2579
|
Verified
9.1
25
8.7
2606
|
Verified
9.1
23
8.5
2535
|
Verified
9.0
20
8.4
2368
|
Verified
8.8
19
8.2
1931
|
Verified
9.0
26
8.4
2407
|
Verified
9.1
25
8.6
2408
|
Verified
8.0
24
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
243
Not enough data
8.0
245
Communication Channels
Feature Not Available
8.5
2066
|
Verified
9.4
24
8.8
2329
|
Verified
9.2
22
8.4
1744
|
Verified
8.4
19
8.0
1434
|
Verified
7.0
16
8.0
1322
|
Verified
Platform
7.4
23
7.8
1389
|
Verified
8.6
20
8.0
1780
|
Verified
8.8
26
8.3
1955
|
Verified
8.9
21
8.2
1764
|
Verified
8.0
21
7.9
2366
|
Verified
8.2
21
8.0
2417
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.0
5
8.1
466
7.3
5
8.1
464
7.7
5
8.3
447
7.7
5
8.1
446
7.3
5
8.1
355
Platform
8.7
5
8.6
470
8.0
5
8.3
469
7.7
5
8.3
463
7.3
5
8.2
465
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
7.9
18
8.1
860
8.1
18
8.3
716
7.8
16
8.2
683
7.8
17
8.2
748
Support Automation
8.1
17
8.1
713
8.1
15
8.3
757
7.6
14
8.4
714
7.9
18
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
8.8
12
8.6
948
|
Verified
9.2
15
8.4
963
|
Verified
8.8
11
8.1
719
8.9
11
8.5
735
|
Verified
Feature Not Available
8.0
520
Internal Use
8.6
20
8.0
1780
|
Verified
9.1
13
8.5
847
|
Verified
8.8
11
8.1
649
9.3
12
8.5
897
9.3
15
8.6
826
|
Verified
9.4
13
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.0
10
8.5
1510
9.0
10
8.5
1441
Feature Not Available
8.0
1024
8.0
9
7.7
647
Feature Not Available
8.0
779
Self-Service Platform
8.7
9
8.2
829
9.2
10
8.2
845
Feature Not Available
7.7
664
9.3
9
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
9.8(won by 1.4)
9
8.4
564
9.4(won by 0.3)
8
9.1
744
9.6(won by 0.8)
8
8.8
693
Channels
9.8(won by 0.8)
11
9.0
743
9.8(won by 1.4)
8
8.4
587
9.2(won by 0.5)
8
8.7
566
8.9(won by 0.7)
6
8.2
487
9.4(won by 1.1)
8
8.3
422
Insight
9.0(won by 0.9)
5
8.1
540
9.5(won by 1.2)
7
8.3
648
9.3(won by 0.8)
7
8.5
563
9.4(won by 0.7)
8
8.7
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Chatbots
Unique Categories
Helpwise is categorized as Email Client, Customer Communications Management, and Conversational Marketing
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Workforce Management, Complaint Management, Conversational Commerce Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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