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Compare Helpwise and Verloop.io 
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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
No pricing available
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansVerloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verloop.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verloop.io excels in its Live Chat feature, scoring 9.5 compared to Helpwise's 8.7. Reviewers mention that Verloop.io's live chat is responsive and integrates seamlessly with their existing systems, enhancing customer engagement.
- Reviewers mention that Verloop.io offers superior Customization options, scoring 9.1 against Helpwise's 8.6. Users appreciate the ability to tailor the interface and functionalities to fit their specific business needs, making it a more flexible solution.
- G2 users highlight Verloop.io's Control features, which scored 9.4, significantly higher than Helpwise's 7.3. Reviewers say that the level of control over user permissions and data management is a standout aspect of Verloop.io, providing peace of mind for businesses.
- Users on G2 report that Verloop.io's Analytics capabilities are robust, scoring 9.4 compared to Helpwise's 7.3. Reviewers mention that the detailed analytics help them track customer interactions effectively, leading to better decision-making.
- Reviewers mention that Verloop.io's Route To Human feature is highly rated at 9.4, while Helpwise scores 7.7. Users appreciate how Verloop.io efficiently routes complex queries to human agents, ensuring customer satisfaction.
- Users say that Verloop.io's Pop-up Chat feature, with a score of 9.5, is particularly effective in capturing leads, while Helpwise's score of 8.8 indicates room for improvement. Reviewers highlight that the pop-up chat is non-intrusive yet effective in engaging visitors.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Verloop.io
No pricing availableFree Trial
Helpwise
Free Trial is available
Verloop.io
No trial information availableRatings
Meets Requirements
8.9
124
9.3
181
Ease of Use
9.0
126
9.4
183
Ease of Setup
9.1
82
9.4
109
Ease of Admin
9.1
82
9.2
107
Quality of Support
9.2
116
9.4
181
Has the product been a good partner in doing business?
9.4
78
9.5
107
Product Direction (% positive)
9.4
102
9.3
169
Features by Category
Ticket and Case Management
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Not enough data
Platform
7.4
23
Not enough data
8.6
20
9.1
118
|
Verified
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
9.1
80
7.3
5
9.4
80
7.7
5
9.4
81
7.7
5
9.2
78
7.3
5
9.3
71
Platform
8.7
5
9.5
83
8.0
5
9.3
77
7.7
5
9.3
75
7.3
5
9.4
78
Feature Not Available
9.3
65
Not enough data
9.5
72
Not enough data
9.4
76
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
12
9.5
123
|
Verified
9.2
15
9.3
127
|
Verified
8.8
11
9.1
94
8.9
11
9.4
115
|
Verified
Feature Not Available
9.3
88
Internal Use
8.6
20
9.1
118
|
Verified
9.1
13
9.3
108
|
Verified
8.8
11
9.3
116
|
Verified
9.3
12
9.3
111
9.3
15
9.4
105
|
Verified
9.4
13
9.5
117
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Retail
14.6%
Financial Services
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Can I use this for small business as well
2 Comments
A
Hi Pearl,
It would be great if you could visit our website www.verloop.io and schedule a demo with us. We are sure our team will be able to understand...Read more
Why can't we use verloop in mobile?
2 Comments
PM
Hello , This is pavani Decathlon Murali nagar I’m very to do this work I can improve my skills and time saving good plat form for the product knowledge good...Read more
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