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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
€349.00 10 User Per Month
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansTrengo
Star Rating
(244)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansHelpwise vs Trengo
When assessing the two solutions, reviewers found Helpwise easier to use, set up, and administer. Reviewers also preferred doing business with Helpwise overall.
- Reviewers felt that Helpwise meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, reviewers felt that Helpwise is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpwise over Trengo.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Helpwise
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.2
212
Ease of Use
9.0
126
8.6
216
Ease of Setup
9.1
82
8.2
158
Ease of Admin
9.1
82
8.3
141
Quality of Support
9.2
116
8.8
216
Has the product been a good partner in doing business?
9.4
78
8.8
142
Product Direction (% positive)
9.4
102
9.0
217
Features by Category
Ticket and Case Management
9.0
24
8.3
30
9.1
25
8.2
30
9.1
23
8.2
29
9.0
20
8.0
31
8.8
19
6.7
25
9.0
26
7.7
26
9.1
25
8.2
30
8.0
24
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.4
24
8.0
32
9.2
22
7.7
32
8.4
19
7.9
30
7.0
16
6.8
25
Platform
7.4
23
6.7
32
8.6
20
7.6
72
|
Verified
8.8
26
8.0
34
8.9
21
7.8
30
8.0
21
7.3
33
8.2
21
7.7
32
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
8.5
83
8.7
22
7.5
70
Feature Not Available
6.8
70
Design
Feature Not Available
7.6
72
Feature Not Available
6.9
67
8.1
32
7.7
78
8.9
31
7.7
76
8.5
25
7.6
70
Generative AI
8.1
7
6.0
55
8.1
7
6.0
53
Inbox Tools
9.2
36
8.8
24
8.5
39
7.7
20
8.7
31
7.3
19
8.5
36
7.5
22
Coordination Tools
8.2
24
7.5
14
8.4
29
7.5
20
8.5
29
7.6
16
Software Options
Feature Not Available
7.6
17
7.5
33
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
7.8
43
8.1
18
7.9
39
7.8
16
7.1
36
7.8
17
7.6
37
Support Automation
8.1
17
7.3
36
8.1
15
7.2
35
7.6
14
7.0
33
7.9
18
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
8.8
12
8.2
49
|
Verified
9.2
15
8.0
57
|
Verified
8.8
11
7.5
40
8.9
11
7.9
42
|
Verified
Feature Not Available
7.4
35
Internal Use
8.6
20
7.6
72
|
Verified
9.1
13
7.7
50
|
Verified
8.8
11
7.5
40
9.3
12
7.4
45
|
Verified
9.3
15
8.8
56
|
Verified
9.4
13
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.0
10
7.5
31
9.0
10
7.3
30
Feature Not Available
Feature Not Available
8.0
9
7.7
27
Feature Not Available
7.8
27
Self-Service Platform
8.7
9
7.9
30
9.2
10
8.1
32
Feature Not Available
7.0
26
9.3
9
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
9.8(won by 1.3)
9
8.5
36
9.4(won by 0.8)
8
8.6
35
9.6(won by 1.9)
8
7.7
28
Channels
9.8(won by 1.2)
11
8.6
42
9.8(won by 1.3)
8
8.5
40
9.2(won by 1.0)
8
8.2
38
8.9(won by 3.2)
6
5.7
33
9.4(won by 1.4)
8
8.0
35
Insight
9.0(won by 1.8)
5
7.2
27
9.5(won by 2.0)
7
7.5
34
9.3(won by 2.1)
7
7.2
29
9.4(won by 1.7)
8
7.7
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Helpwise and Trengo are categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpwise is categorized as Conversational Marketing and Chatbots
Trengo is categorized as Customer Service Automation, Email Management, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.1%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Trengo has no discussions with answers
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