Compare Helpwise and Microsoft Outlook 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Enterprise (38.7% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
No pricing available
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansMicrosoft Outlook
Star Rating
(3,374)4.5 out of 5
Market Segments
Enterprise (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft OutlookSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Outlook excels in managing email overload, with features like email threading and customizable rules that help users stay organized. One user highlighted how these features allow them to efficiently manage their work-life balance.
- Users say Helpwise is particularly effective for team collaboration, with features like colorful tags and internal notes that enhance communication among team members. Reviewers appreciate how these tools keep their remote teams organized and engaged.
- According to verified reviews, Microsoft Outlook has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. Many users find the interface easy to navigate and appreciate the seamless integration of calendar and reminders.
- Reviewers mention that Helpwise is simple to adopt, with a user-friendly interface that requires minimal training. This ease of use is a strong point for teams looking to implement new software without friction.
- G2 reviewers highlight that while both products offer good support, Helpwise stands out with its quick response times and reliability in resolving issues. Users have noted that they can count on Helpwise's support team to address problems promptly.
- Users report that Microsoft Outlook's robust features, such as its unified inbox and advanced calendar functionalities, provide a comprehensive solution for managing both personal and professional tasks, making it a preferred choice for many enterprise users.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Microsoft Outlook
No pricing availableFree Trial
Helpwise
Free Trial is available
Microsoft Outlook
No trial information availableRatings
Meets Requirements
8.9
124
9.2
2,633
Ease of Use
9.0
126
9.0
2,711
Ease of Setup
9.1
82
9.1
890
Ease of Admin
9.1
82
8.6
316
Quality of Support
9.2
116
8.7
2,150
Has the product been a good partner in doing business?
9.4
78
8.8
297
Product Direction (% positive)
9.4
102
8.5
2,562
Features by Category
Ticket and Case Management
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Not enough data
Platform
7.4
23
Not enough data
8.6
20
Not enough data
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Inbox Tools
9.2
36
9.1
1066
8.5
39
8.9
1137
8.7
31
9.3
1139
8.5
36
9.2
1147
Coordination Tools
8.2
24
9.3
1161
8.4
29
8.9
1129
8.5
29
8.8
1076
Software Options
Feature Not Available
9.2
1138
7.5
33
8.7
1087
Email Client - Agentic AI
Not enough data
7.4
108
Not enough data
7.7
114
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.9
1214
Not enough data
8.9
1222
Shared Calendar
Not enough data
9.0
1223
Not enough data
8.9
1169
Accessibility
Not enough data
8.8
1056
Not enough data
8.6
1074
Integration
Not enough data
8.8
1127
Not enough data
8.8
1132
Not enough data
8.9
1192
Notifications
Not enough data
9.0
1173
Not enough data
8.5
971
Generative AI
Not enough data
7.4
422
Not enough data
7.5
423
Not enough data
7.3
422
Agentic AI - Calendar
Not enough data
7.7
157
Generative AI
Not enough data
7.8
465
Not enough data
7.9
460
Not enough data
7.7
453
Not enough data
7.8
138
Not enough data
8.3
146
Not enough data
8.1
140
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Internal Use
8.6
20
Not enough data
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Microsoft Outlook are categorized as Email Client
Unique Categories
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Outlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Information Technology and Services
13.3%
Computer Software
8.2%
Financial Services
3.6%
Hospital & Health Care
3.6%
Higher Education
3.4%
Other
67.9%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
What business advantages does Outlook give over Gmail?
5 Comments
SP
As an e-mail client, Outlook is unexceptional. The driving difference is whether you want the overhead & control of hosting Exchange, or are content letting...Read more
What is Microsoft Outlook used for?
4 Comments
IN
Microsoft outlook is used to send and receive emails. it is also used to manage calendar, tasks, meetings and contactsRead more
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