# Helpwise vs Microsoft Outlook Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Outlook excels in its ability to manage multiple inboxes seamlessly, with users appreciating features like **meeting and schedule tracking**. This makes it a strong choice for those who juggle various email accounts and need robust organizational tools.
- **Users say** Helpwise is particularly effective for team collaboration, highlighting its **colorful tags** and internal notes feature that enhance communication among team members. This makes it a great option for small businesses looking to improve teamwork and ticket management.
- **Reviewers mention** that Microsoft Outlook's integration capabilities with other systems are a significant advantage, allowing for a more streamlined workflow. Users appreciate how it **organizes emails** efficiently, which is crucial for maintaining productivity in larger enterprises.
- **According to verified reviews** , Helpwise stands out for its user-friendly interface, which allows teams to adopt the platform with minimal friction. Users have noted that the **quick support response** is a key factor in their satisfaction, making it easier to resolve issues as they arise.
- **G2 reviewers highlight** that while both products offer similar ease of setup, Microsoft Outlook's extensive features may require a steeper learning curve for new users. In contrast, Helpwise's simplicity is often praised, making it easier for teams to get started without extensive training.
- **Users report** that Microsoft Outlook's built-in calendar and contact management features are particularly beneficial for enterprise users, providing a comprehensive solution for managing both emails and schedules. This integration is less emphasized in Helpwise, which focuses more on ticketing and team collaboration.



| | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 181 | 3,472 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Enterprise (38.2% of reviews) | 
| **Entry Level Price** | $12.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Helpwise

Pros:
- Customer Management (1 reviews)
- Customer Support (1 reviews)


### Microsoft Outlook

Pros:
- Ease of Use (227 reviews)
- Calendar Integration (125 reviews)

Cons:
- Slow Loading (84 reviews)
- Slow Performance (82 reviews)

---
## Ratings Comparison
| Rating | Helpwise | Microsoft Outlook | 
|---|---|---|
  | **Meets Requirements** | 8.9 (124 reviews) | 9.2 (2723 reviews) | 
  | **Ease of Use** | 9.0 (126 reviews) | 9.0 (2807 reviews) | 
  | **Ease of Setup** | 9.1 (82 reviews) | 9.1 (981 reviews) | 
  | **Ease of Admin** | 9.1 (82 reviews) | 8.6 (319 reviews) | 
  | **Quality of Support** | 9.2 (116 reviews) | 8.6 (2219 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (78 reviews) | 8.8 (300 reviews) | 
  | **Product Direction (% positive)** | 9.4 (102 reviews) | 8.5 (2648 reviews) | 

---
## Pricing

### Helpwise

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 1 User Per Month

Key Features:
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules

[Browse all 4 editions](https://www.g2.com/products/helpwise/pricing)

#### Free Trial

Yes

### Microsoft Outlook

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.6/10 | 46 |
| **Microsoft Outlook** | N/A | N/A |

#### Ticket and Case Management

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (24 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (25 reviews) | Not enough data | 
| **Workflow** | 9.1 (23 reviews) | Not enough data | 
| **Response Automation** | 9.0 (20 reviews) | Not enough data | 
| **SLA Management** | 8.8 (19 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (26 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (25 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 
| **Email to Case** | 9.4 (24 reviews) | Not enough data | 
| **Chat/Live Support** | 9.2 (22 reviews) | Not enough data | 
| **Social Integration** | 8.4 (19 reviews) | Not enough data | 
| **Voice** | 7.0 (16 reviews) | Not enough data | 

#### Platform

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Mobile User Support** | 7.4 (23 reviews) | Not enough data | 
| **Customization ** | 8.6 (20 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (26 reviews) | Not enough data | 
| **Integration** | 8.9 (21 reviews) | Not enough data | 
| **Reporting** | 8.0 (21 reviews) | Not enough data | 
| **Dashboards** | 8.2 (21 reviews) | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.0/10 | 10 |
| **Microsoft Outlook** | N/A | N/A |

#### Messenger

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Sequencing** | 8.8 (7 reviews) | Not enough data | 
| **AI** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (7 reviews) | Not enough data | 
| **Customization Interface** | 8.3 (8 reviews) | Not enough data | 

#### Channels

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Social Media** | 8.8 (7 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | 9.7 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 9.5 (7 reviews) | Not enough data | 

#### Customers

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 9.4 (8 reviews) | Not enough data | 
| **Analytics** | 9.0 (8 reviews) | Not enough data | 
| **Lead Gathering** | 9.0 (7 reviews) | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.5/10 | 43 |
| **Microsoft Outlook** | N/A | N/A |

#### Channels

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Multi-Channel Coverage** | 9.3 (28 reviews) | Not enough data | 
| **Open Listening** | 8.7 (22 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.1 (32 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (31 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.5 (25 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | 8.1 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (7 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.8/10 | 64 |
| **Microsoft Outlook** | N/A | N/A |

#### Productivity Tools

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Notes** | 9.4 (53 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (49 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (54 reviews) | Not enough data | 
| **Workflows** | 8.7 (41 reviews) | Not enough data | 
| **Templates** | 8.7 (52 reviews) | Not enough data | 
| **Integrations** | 8.6 (48 reviews) | Not enough data | 
| **Tagging System** | 8.8 (56 reviews) | Not enough data | 

#### Analytics

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Trends** | 8.5 (35 reviews) | Not enough data | 
| **Performance Tracking** | 8.1 (39 reviews) | Not enough data | 
| **Email Tracking** | 9.1 (52 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.4/10 | 43 |
| **Microsoft Outlook** | 8.8/10 | 1295 |

#### Inbox Tools

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Unified Inbox** | 9.2 (36 reviews) | 9.1 (1088 reviews) | 
| **Filters** | 8.5 (39 reviews) | 8.9 (1161 reviews) | 
| **Reminders** | 8.7 (31 reviews) | 9.3 (1166 reviews) | 
| **Notifications** | 8.5 (36 reviews) | 9.2 (1174 reviews) | 

#### Coordination Tools

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Calendar** | 8.2 (24 reviews) | 9.3 (1188 reviews) | 
| **Contacts** | 8.4 (29 reviews) | 8.9 (1142 reviews) | 
| **Task Management** | 8.5 (29 reviews) | 8.8 (1083 reviews) | 

#### Software Options

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Desktop Application** | Feature Not Available | 9.2 (1155 reviews) | 
| **Mobile Application** | 7.5 (33 reviews) | 8.7 (1104 reviews) | 

#### Email Client - Agentic AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (112 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (118 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.7/10 | 8 |
| **Microsoft Outlook** | N/A | N/A |

#### Responses

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Customization** | 8.0 (5 reviews) | Not enough data | 
| **Control** | 7.3 (5 reviews) | Not enough data | 
| **Route To Human** | 7.7 (5 reviews) | Not enough data | 
| **Menu bars** | 7.7 (5 reviews) | Not enough data | 
| **Drip sequences** | 7.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Live chat** | 8.7 (5 reviews) | Not enough data | 
| **Integrations** | 8.0 (5 reviews) | Not enough data | 
| **Branding** | 7.7 (5 reviews) | Not enough data | 
| **Analytics** | 7.3 (5 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 7.9/10 | 27 |
| **Microsoft Outlook** | N/A | N/A |

#### Conversational Platform

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Personalization** | 7.9 (18 reviews) | Not enough data | 
| **Omnichannel** | 8.1 (18 reviews) | Not enough data | 
| **Contextual Engagement** | 7.8 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 7.8 (17 reviews) | Not enough data | 

#### Support Automation

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Intelligent Routing** | 8.1 (17 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (15 reviews) | Not enough data | 
| **Transcripts** | 7.6 (14 reviews) | Not enough data | 
| **Self-Serve Support** | 7.9 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Microsoft Outlook** | 8.5/10 | 1472 |

#### Calendar View

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 9.0 (1222 reviews) | 
| **Customizable Viewing** | Not enough data | 8.9 (1234 reviews) | 

#### Shared Calendar

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 9.0 (1235 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.9 (1181 reviews) | 

#### Accessibility

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.8 (1057 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.6 (1077 reviews) | 

#### Integration

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.8 (1135 reviews) | 
| **Import Events** | Not enough data | 8.8 (1139 reviews) | 
| **Software Integrations** | Not enough data | 8.9 (1232 reviews) | 

#### Notifications

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 9.0 (1179 reviews) | 
| **Location-Based Alerts** | Not enough data | 8.5 (970 reviews) | 

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (420 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (421 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.3 (420 reviews) | 

#### Agentic AI - Calendar

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (164 reviews) | 

### Email

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Microsoft Outlook** | 7.9/10 | 502 |

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (464 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (459 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.7 (452 reviews) | 
| **Autonomous Task Execution** | Not enough data | 7.8 (139 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (149 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (141 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.1/10 | 39 |
| **Microsoft Outlook** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Pop-up Chat** | 8.8 (12 reviews) | Not enough data | 
| **Notifications** | 9.2 (15 reviews) | Not enough data | 
| **Targeted Emails** | 8.8 (11 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (11 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Customization ** | 8.6 (20 reviews) | Not enough data | 
| **Conversation Archiving** | 9.1 (13 reviews) | Not enough data | 
| **Lead Development** | 8.8 (11 reviews) | Not enough data | 
| **Knowledge Base** | 9.3 (12 reviews) | Not enough data | 
| **Team Inbox ** | 9.3 (15 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (13 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 8.9/10 | 12 |
| **Microsoft Outlook** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Knowledge Base** | 9.0 (10 reviews) | Not enough data | 
| **Searchable Articles** | 9.0 (10 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.0 (9 reviews) | Not enough data | 
| **Personalization** | Feature Not Available | Not enough data | 

#### Self-Service Platform

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Branding** | 8.7 (9 reviews) | Not enough data | 
| **Automation** | 9.2 (10 reviews) | Not enough data | 
| **Artificial Intelligence** | Feature Not Available | Not enough data | 
| **Integrations** | 9.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | 9.4/10 | 14 |
| **Microsoft Outlook** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Mentions** | 9.8 (9 reviews) | Not enough data | 
| **Tickets** | 9.4 (8 reviews) | Not enough data | 
| **Macros** | 9.6 (8 reviews) | Not enough data | 

#### Channels

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Email** | 9.8 (11 reviews) | Not enough data | 
| **Social** | 9.8 (8 reviews) | Not enough data | 
| **Live Chat** | 9.2 (8 reviews) | Not enough data | 
| **Phone** | 8.9 (6 reviews) | Not enough data | 
| **Text** | 9.4 (8 reviews) | Not enough data | 

#### Insight

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Surveys** | 9.0 (5 reviews) | Not enough data | 
| **Reporting** | 9.5 (7 reviews) | Not enough data | 
| **Visitor Activity** | 9.3 (7 reviews) | Not enough data | 
| **Help Desk** | 9.4 (8 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Helpwise** | N/A | N/A |
| **Microsoft Outlook** | N/A | N/A |

#### Generative AI

| Feature | Helpwise | Microsoft Outlook | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Client Software](https://www.g2.com/categories/email-client)

**Unique to Helpwise (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Microsoft Outlook (2):** [Calendar Software](https://www.g2.com/categories/calendar-software), [Email Software](https://www.g2.com/categories/email)


---
## Reviewer Demographics

### By Company Size

| Segment | Helpwise | Microsoft Outlook | 
|---|---|---|
| **Small-Business** | 90.4% | 25.3% | 
| **Mid-Market** | 9.6% | 36.6% | 
| **Enterprise** | 0% | 38.2% | 

### By Industry

#### Helpwise

- **Marketing and Advertising:** 14.6%
- **Computer Software:** 9.0%
- **Information Technology and Services:** 6.7%
- **Professional Training & Coaching:** 5.1%
- **Real Estate:** 4.5%
- **Retail:** 3.9%
- **E-Learning:** 3.9%
- **Consumer Goods:** 3.4%
- **Consumer Services:** 2.8%
- **Internet:** 2.8%
- **Other:** 43.3%

#### Microsoft Outlook

- **Information Technology and Services:** 13.3%
- **Computer Software:** 8.1%
- **Financial Services:** 3.6%
- **Hospital & Health Care:** 3.5%
- **Higher Education:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Staffing and Recruiting:** 2.6%
- **Accounting:** 2.5%
- **Construction:** 2.2%
- **Other:** 54.7%

---
## Alternatives

### Alternatives to Helpwise

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (829 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)

### Alternatives to Microsoft Outlook

- [Spike](https://www.g2.com/products/spike/reviews) — 4.6/5 stars (262 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1246 reviews)
- [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) — 4.4/5 stars (714 reviews)
- [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2638 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Thunderbird](https://www.g2.com/products/thunderbird/reviews) — 4.3/5 stars (339 reviews)
- [Proton Mail For Business](https://www.g2.com/products/proton-mail-for-business/reviews) — 4.6/5 stars (315 reviews)
- [Shift](https://www.g2.com/products/redbrick-shift/reviews) — 4.5/5 stars (264 reviews)
- [iCal](https://www.g2.com/products/ical/reviews) — 4.1/5 stars (196 reviews)

---
## Top Discussions

### Helpwise

- Title: [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) — 1 comment
  > **Top comment:** "<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social..."

### Microsoft Outlook

- Title: [What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?](https://www.g2.com/discussions/microsoft-outlook-what-are-the-latest-integrations-and-features-in-microsoft-outlook-that-enhance-email-communication-a) — 6 comments, 3 upvotes
  > **Top comment:** "I like that you can pin conversations to the top of the email."
- Title: [What are the features of Outlook?](https://www.g2.com/discussions/what-are-the-features-of-outlook) — 5 comments
  > **Top comment:** "Mail and calendar are the top features."
- Title: [What business advantages does Outlook give over Gmail?](https://www.g2.com/discussions/best-for-business) — 5 comments, 1 upvote
  > **Top comment:** "There are several. One main one is that your email is stored (with Exchange) on your own server's rather than Google's. Also, there is built-in MS Office..."
- Title: [What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?](https://www.g2.com/discussions/what-are-the-latest-integrations-and-features-in-microsoft-outlook-that-enhance-email-communication-and-productivity) — 4 comments, 1 upvote
  > **Top comment:** "It's actually too much to generalize. But it has provided a stronger back protection against spam mails, an artificial intelligence integration that can..."
- Title: [What is Microsoft Outlook used for?](https://www.g2.com/discussions/what-is-microsoft-outlook-used-for) — 4 comments
  > **Top comment:** "Microsoft outlook is used to send and receive emails. it is also used to manage calendar, tasks, meetings and contacts"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpwise-vs-microsoft-outlook)