Compare Helpwise and Microsoft Outlook 
At a Glance
Market Segments
Helpwise
Small-Business (90.3% of reviews)
Microsoft Outlook
Enterprise (38.9% of reviews)
Entry-Level Pricing
Helpwise
$12.00 1 User Per MonthMicrosoft Outlook
No pricing availableFeatured Products
Sponsored
Gleen AI
(34)
Conversational Support
Visit Website
Sponsored
Octocom AI Customer Experience Suite
(16)
Chatbots
Visit Website
Helpwise vs Microsoft Outlook
- Users report that Microsoft Outlook excels in its Calendar Collaboration feature, allowing seamless scheduling and sharing among team members, while Helpwise's Shared Calendar functionality is noted for its Multiple Calendar Management but lacks some advanced features.
- Reviewers mention that Helpwise's Quality of Support is rated higher at 9.2 compared to Outlook's 8.6, indicating that users find Helpwise more responsive and helpful when issues arise.
- G2 users highlight that Microsoft Outlook's Email Tracking feature is robust, providing detailed insights into email interactions, whereas Helpwise's tracking capabilities are less comprehensive, with users noting a need for improvement in this area.
- Users on G2 report that Helpwise shines in Response Automation with a score of 9.0, making it easier to manage customer inquiries efficiently, while Outlook's automation features are seen as less intuitive.
- Reviewers say that Helpwise's Multi-Channel Coverage is impressive at 9.4, allowing users to engage customers across various platforms, while Outlook primarily focuses on email, which some users find limiting.
- Users report that Microsoft Outlook's Unified Inbox is highly effective for managing emails from multiple accounts, scoring 9.0, while Helpwise's inbox tools are rated slightly lower at 9.1, indicating a preference for Outlook in this area.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Microsoft Outlook
No pricing availableFree Trial
Helpwise
Free Trial is available
Microsoft Outlook
No trial information availableRatings
Meets Requirements
8.8
122
9.2
2,241
Ease of Use
9.0
124
8.9
2,286
Ease of Setup
9.1
80
8.9
482
Ease of Admin
9.1
81
8.6
271
Quality of Support
9.2
114
8.6
1,813
Has the product been a good partner in doing business?
9.4
77
8.8
252
Product Direction (% positive)
9.4
100
8.4
2,174
Features by Category
Ticket and Case Management
8.9
23
Not enough data
9.1
24
Not enough data
9.1
22
Not enough data
9.0
19
Not enough data
8.7
18
Not enough data
8.9
25
Not enough data
9.1
24
Not enough data
7.9
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.3
23
Not enough data
9.2
21
Not enough data
8.3
18
Not enough data
7.0
15
Not enough data
Platform
7.3
22
Not enough data
8.5
19
Not enough data
8.8
25
Not enough data
8.8
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Channels
9.4
26
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
31
Not enough data
8.9
30
Not enough data
8.5
24
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Inbox Tools
9.1
35
9.1
881
8.4
38
8.9
944
8.6
30
9.3
949
8.5
35
9.2
957
Coordination Tools
8.2
23
9.3
954
8.4
28
8.9
938
8.5
28
8.8
890
Software Options
Feature Not Available
9.2
949
7.4
32
8.7
896
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calendar View
Not enough data
8.9
954
Not enough data
8.8
960
Shared Calendar
Not enough data
9.0
957
Not enough data
8.8
914
Accessibility
Not enough data
8.8
817
Not enough data
8.6
829
Integration
Not enough data
8.8
878
Not enough data
8.9
887
Not enough data
8.9
909
Notifications
Not enough data
9.0
912
Not enough data
8.5
731
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
11
Not enough data
9.2
14
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Internal Use
8.5
19
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
14
Not enough data
9.3
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Helpwise and Microsoft Outlook are categorized as Email Client
Unique Categories
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Outlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.8%
Computer Software
9.1%
Information Technology and Services
6.8%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
59.7%
Information Technology and Services
13.6%
Computer Software
8.3%
Hospital & Health Care
3.8%
Financial Services
3.6%
Higher Education
3.6%
Other
67.1%
Most Helpful Reviews
Helpwise
Most Helpful Favorable Review
Verified User in Real Estate
It makes team collaboration seemless. It also helps someone take over for a sick or vacation team member. It is a huge relie for my team.
Most Helpful Critical Review
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Microsoft Outlook
Most Helpful Favorable Review
Celeste B.
Verified User
Great calendaring. Nice signature and template saving.
Most Helpful Critical Review
Raviraj R.
Verified User in Information Technology and Services
Archiving the mails. This is still not straight forward method. Setting the archiving of mails and setting rules for mail is still a pain staking tasks. It does'nt allow me to send .exe or executable files as an attachment, i still not able to figure out...
Verified User in Real Estate
It makes team collaboration seemless. It also helps someone take over for a sick or vacation team member. It is a huge relie for my team.
Celeste B.
Verified User
Great calendaring. Nice signature and template saving.
Verified User in Outsourcing/Offshoring
Kinda glitchy, doesn't load sometimes, and I'd have to go to manage users and click on inboxes again in order to access my inboxes.
Raviraj R.
Verified User in Information Technology and Services
Archiving the mails. This is still not straight forward method. Setting the archiving of mails and setting rules for mail is still a pain staking tasks. It does'nt allow me to send .exe or executable files as an attachment, i still not able to figure out...
Discussions
Helpwise has no discussions with answers
What business advantages does Outlook give over Gmail?
5 comments
SP
As an e-mail client, Outlook is unexceptional. The driving difference is whether you want the overhead & control of hosting Exchange, or are content letting...Read more
What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?
3 comments
SM
I like that you can pin conversations to the top of the email.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
