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Compare Helpwise and HubSpot Service Hub

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At a Glance
Helpwise
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plans
HubSpot Service Hub
HubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that HubSpot Service Hub excels in its multi-channel coverage with a rating of 9.4, allowing businesses to engage customers through various platforms seamlessly. In contrast, Helpwise, while strong, has a slightly lower rating of 8.1 in this area, indicating that HubSpot may offer a more comprehensive approach to customer engagement.
  • Reviewers mention that Helpwise shines in ticket collaboration, achieving a score of 9.1, which enhances teamwork and communication around customer issues. HubSpot Service Hub, with a score of 8.4, is still effective but may not facilitate collaboration as robustly as Helpwise.
  • G2 users highlight the superior quality of support provided by Helpwise, which received a score of 9.2 compared to HubSpot's 8.8. This suggests that users may find Helpwise more responsive and helpful when they encounter issues or need assistance.
  • Users on G2 report that HubSpot Service Hub's ease of setup is rated at 8.3, which is decent, but Helpwise outperforms it with a score of 9.1, indicating that users may find Helpwise easier to implement and start using effectively.
  • Reviewers mention that HubSpot Service Hub offers a more extensive customer and contacts database with a score of 8.7, which can be crucial for businesses looking to manage customer relationships effectively. Helpwise, however, has a lower score of 7.9 in this area, suggesting it may not provide the same depth of customer data management.
  • Users say that Helpwise's automation features are particularly strong, with a score of 9.2, making it easier for teams to streamline their workflows. HubSpot Service Hub, while still effective, has a lower score of 8.5, indicating that Helpwise may offer more advanced automation capabilities that can save time and improve efficiency.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
Browse all 4 pricing plans
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
Browse all 4 pricing plans
Free Trial
Helpwise
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.5
2,109
Ease of Use
9.0
126
8.6
2,301
Ease of Setup
9.1
82
8.3
1,312
Ease of Admin
9.1
82
8.5
911
Quality of Support
9.2
116
8.8
1,937
Has the product been a good partner in doing business?
9.4
78
8.8
899
Product Direction (% positive)
9.4
102
8.7
1,978
Features by Category
8.6
46
8.0
1,120
Ticket and Case Management
9.0
24
8.5
767
|
Verified
9.1
25
8.4
768
|
Verified
9.1
23
8.4
773
|
Verified
9.0
20
8.2
706
|
Verified
8.8
19
7.8
483
9.0
26
8.2
707
|
Verified
9.1
25
8.4
716
8.0
24
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Feature Not Available
8.1
505
9.4
24
8.5
718
|
Verified
9.2
22
8.3
642
|
Verified
8.4
19
7.8
448
7.0
16
7.7
465
Platform
7.4
23
7.4
513
8.6
20
8.1
625
|
Verified
8.8
26
8.4
668
|
Verified
8.9
21
8.3
623
|
Verified
8.0
21
8.3
719
|
Verified
8.2
21
8.5
742
|
Verified
Not enough data
8.0
1,018
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Conversational MarketingHide 21 FeaturesShow 21 Features
9.0
10
Not enough data
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.5
43
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
8.8
64
8.3
566
Productivity Tools
9.4
53
8.8
503
8.7
49
8.4
454
9.2
54
8.6
499
8.7
41
8.6
512
8.7
52
8.6
502
8.6
48
8.4
485
8.8
56
8.4
463
Analytics
8.5
35
8.0
385
8.1
39
8.4
449
9.1
52
8.7
497
Agentic AI - Shared Inbox
Not enough data
7.3
58
Not enough data
7.4
59
8.4
43
Not enough data
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.7
19
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
7.7
8
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
7.9
27
8.0
930
Conversational Platform
7.9
18
8.3
805
8.1
18
8.0
609
7.8
16
8.1
356
7.8
17
8.2
549
Support Automation
8.1
17
8.2
634
8.1
15
8.1
398
7.6
14
8.2
610
7.9
18
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
8.8
12
8.6
426
|
Verified
9.2
15
8.4
424
|
Verified
8.8
11
8.7
390
|
Verified
8.9
11
8.6
338
Feature Not Available
8.1
266
Internal Use
8.6
20
8.1
625
|
Verified
9.1
13
8.5
382
|
Verified
8.8
11
8.4
341
|
Verified
9.3
12
8.6
423
9.3
15
8.8
413
|
Verified
9.4
13
8.7
401
|
Verified
8.9
12
8.3
746
Generative AI
Not enough data
7.6
188
Self-Service Experience
9.0
10
8.6
657
9.0
10
8.6
630
Feature Not Available
7.7
86
8.0
9
7.9
418
Feature Not Available
8.3
453
Self-Service Platform
8.7
9
8.3
439
9.2
10
8.5
455
Feature Not Available
7.7
362
9.3
9
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.4
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8
9
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
Channels
9.8
11
Not enough data
9.8
8
Not enough data
9.2
8
Not enough data
8.9
6
Not enough data
9.4
8
Not enough data
Insight
9.0
5
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
7.6
86
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
8.5
342
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise
Helpwise
HubSpot Service Hub
HubSpot Service Hub
Reviews
Reviewers' Company Size
Helpwise
Helpwise
Small-Business(50 or fewer emp.)
90.4%
Mid-Market(51-1000 emp.)
9.6%
Enterprise(> 1000 emp.)
0%
HubSpot Service Hub
HubSpot Service Hub
Small-Business(50 or fewer emp.)
59.6%
Mid-Market(51-1000 emp.)
37.1%
Enterprise(> 1000 emp.)
3.3%
Reviewers' Industry
Helpwise
Helpwise
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
HubSpot Service Hub
HubSpot Service Hub
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Helpwise
Helpwise Alternatives
Front
Front
Add Front
Help Scout
Help Scout
Add Help Scout
Hiver
Hiver
Add Hiver
Freshdesk
Freshdesk
Add Freshdesk
HubSpot Service Hub
HubSpot Service Hub Alternatives
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Freshdesk
Freshdesk
Add Freshdesk
Discussions
Helpwise
Helpwise Discussions
What is Helpwise used for?
1 Comment
Daniel V.
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Monty the Mongoose crying
Helpwise has no more discussions with answers
HubSpot Service Hub
HubSpot Service Hub Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
Timothy  B.
TB
Tim's Web Worx: HubSpot Service Hub Review As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
Michael K.
MK
Eduardo, Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
Taila E.
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more