Compare Helpwise and HubSpot Service Hub 
Featured Products
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$0.00 Per Month
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,898)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpwise. Users appreciate its comprehensive features, such as the built-in knowledge base that streamlines self-service and reduces repetitive inquiries.
- Users say that Helpwise shines in its ease of use, with many finding it simple to understand and train their teams on. Reviewers highlight the platform's colorful tags and internal notes, which enhance organization and collaboration, making it particularly effective for remote teams.
- According to verified reviews, HubSpot Service Hub is praised for its robust automation tools that save users considerable time by efficiently routing tickets and triggering follow-up emails. This feature is a game-changer for teams looking to optimize their workflow.
- Reviewers mention that Helpwise provides excellent support, with quick response times that users can rely on for resolving issues. This level of customer service is a significant advantage for teams that require immediate assistance.
- G2 reviewers highlight that HubSpot Service Hub offers superior reporting and analytical capabilities, making it a preferred choice for businesses that prioritize data-driven decision-making. Users have noted that it helps keep client information organized and accessible.
- Users report that while Helpwise is effective for team collaboration, it may lack some advanced features found in HubSpot Service Hub, which could be a consideration for businesses needing more comprehensive customer support tools.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Helpwise
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.5
2,130
Ease of Use
9.0
126
8.6
2,323
Ease of Setup
9.1
82
8.3
1,333
Ease of Admin
9.1
82
8.5
921
Quality of Support
9.2
116
8.8
1,955
Has the product been a good partner in doing business?
9.4
78
8.8
909
Product Direction (% positive)
9.4
102
8.7
1,998
Features by Category
Ticket and Case Management
9.0
24
8.5
772
|
Verified
9.1
25
8.4
772
|
Verified
9.1
23
8.4
785
|
Verified
9.0
20
8.2
707
|
Verified
8.8
19
7.8
482
9.0
26
8.2
707
|
Verified
9.1
25
8.4
719
8.0
24
8.7
745
|
Verified
Generative AI
Not enough data
7.3
98
Not enough data
7.3
98
Agentic AI - Help Desk
Not enough data
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Communication Channels
Feature Not Available
8.1
505
9.4
24
8.5
718
|
Verified
9.2
22
8.3
642
|
Verified
8.4
19
7.8
447
7.0
16
7.7
465
Platform
7.4
23
7.3
513
8.6
20
8.1
624
|
Verified
8.8
26
8.4
669
|
Verified
8.9
21
8.3
628
|
Verified
8.0
21
8.3
724
|
Verified
8.2
21
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
8.3
803
8.1
18
8.0
608
7.8
16
8.1
354
7.8
17
8.2
548
Support Automation
8.1
17
8.2
633
8.1
15
8.1
396
7.6
14
8.2
609
7.9
18
8.1
566
Generative AI
Not enough data
7.4
263
Not enough data
7.4
260
Generative AI
Not enough data
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Communication
8.8
12
8.6
424
|
Verified
9.2
15
8.4
422
|
Verified
8.8
11
8.7
388
|
Verified
8.9
11
8.6
337
Feature Not Available
8.1
265
Internal Use
8.6
20
8.1
624
|
Verified
9.1
13
8.5
380
|
Verified
8.8
11
8.4
340
|
Verified
9.3
12
8.6
421
9.3
15
8.8
412
|
Verified
9.4
13
8.7
399
|
Verified
Generative AI
Not enough data
7.6
186
Self-Service Experience
9.0
10
8.6
655
9.0
10
8.6
628
Feature Not Available
7.7
86
8.0
9
7.9
416
Feature Not Available
8.3
451
Self-Service Platform
8.7
9
8.3
437
9.2
10
8.5
453
Feature Not Available
7.7
360
9.3
9
8.3
429
Agentic AI - Customer Self-Service
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpwise is categorized as Email Client, Customer Communications Management, Conversational Marketing, Social Customer Service, and Chatbots
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
