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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$0.00 Per Month
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub excels in its multi-channel coverage with a rating of 9.4, allowing businesses to engage customers through various platforms seamlessly. In contrast, Helpwise, while strong, has a slightly lower rating of 8.1 in this area, indicating that HubSpot may offer a more comprehensive approach to customer engagement.
- Reviewers mention that Helpwise shines in ticket collaboration, achieving a score of 9.1, which enhances teamwork and communication around customer issues. HubSpot Service Hub, with a score of 8.4, is still effective but may not facilitate collaboration as robustly as Helpwise.
- G2 users highlight the superior quality of support provided by Helpwise, which received a score of 9.2 compared to HubSpot's 8.8. This suggests that users may find Helpwise more responsive and helpful when they encounter issues or need assistance.
- Users on G2 report that HubSpot Service Hub's ease of setup is rated at 8.3, which is decent, but Helpwise outperforms it with a score of 9.1, indicating that users may find Helpwise easier to implement and start using effectively.
- Reviewers mention that HubSpot Service Hub offers a more extensive customer and contacts database with a score of 8.7, which can be crucial for businesses looking to manage customer relationships effectively. Helpwise, however, has a lower score of 7.9 in this area, suggesting it may not provide the same depth of customer data management.
- Users say that Helpwise's automation features are particularly strong, with a score of 9.2, making it easier for teams to streamline their workflows. HubSpot Service Hub, while still effective, has a lower score of 8.5, indicating that Helpwise may offer more advanced automation capabilities that can save time and improve efficiency.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Helpwise
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.5
2,109
Ease of Use
9.0
126
8.6
2,301
Ease of Setup
9.1
82
8.3
1,312
Ease of Admin
9.1
82
8.5
911
Quality of Support
9.2
116
8.8
1,937
Has the product been a good partner in doing business?
9.4
78
8.8
899
Product Direction (% positive)
9.4
102
8.7
1,978
Features by Category
Ticket and Case Management
9.0
24
8.5
767
|
Verified
9.1
25
8.4
768
|
Verified
9.1
23
8.4
773
|
Verified
9.0
20
8.2
706
|
Verified
8.8
19
7.8
483
9.0
26
8.2
707
|
Verified
9.1
25
8.4
716
8.0
24
8.7
739
|
Verified
Generative AI
Not enough data
7.4
96
Not enough data
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Feature Not Available
8.1
505
9.4
24
8.5
718
|
Verified
9.2
22
8.3
642
|
Verified
8.4
19
7.8
448
7.0
16
7.7
465
Platform
7.4
23
7.4
513
8.6
20
8.1
625
|
Verified
8.8
26
8.4
668
|
Verified
8.9
21
8.3
623
|
Verified
8.0
21
8.3
719
|
Verified
8.2
21
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Not enough data
Generative AI
8.1
7
Not enough data
8.1
7
Not enough data
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
8.3
805
8.1
18
8.0
609
7.8
16
8.1
356
7.8
17
8.2
549
Support Automation
8.1
17
8.2
634
8.1
15
8.1
398
7.6
14
8.2
610
7.9
18
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
8.8
12
8.6
426
|
Verified
9.2
15
8.4
424
|
Verified
8.8
11
8.7
390
|
Verified
8.9
11
8.6
338
Feature Not Available
8.1
266
Internal Use
8.6
20
8.1
625
|
Verified
9.1
13
8.5
382
|
Verified
8.8
11
8.4
341
|
Verified
9.3
12
8.6
423
9.3
15
8.8
413
|
Verified
9.4
13
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
9.0
10
8.6
657
9.0
10
8.6
630
Feature Not Available
7.7
86
8.0
9
7.9
418
Feature Not Available
8.3
453
Self-Service Platform
8.7
9
8.3
439
9.2
10
8.5
455
Feature Not Available
7.7
362
9.3
9
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
Channels
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Not enough data
Insight
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Not enough data
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpwise is categorized as Email Client, Customer Communications Management, Conversational Marketing, Social Customer Service, and Chatbots
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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