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# Helpwise vs Hiver in Gmail Comparison - What are their main differences?

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HelpwiseHiver in Gmail[+ Add Product](#)

Reviews

**Helpwise** [

4.6/5(181)

](https://www.g2.com/products/helpwise/reviews#reviews)

**Hiver in Gmail** [

4.6/5(1,296)

](https://www.g2.com/products/hiver-in-gmail/reviews#reviews)

Pricing

**Helpwise**
Free Trial

**$12.00** 1 User Per Month · Standard

**Hiver in Gmail**
Free Trial

**$25.00** Per Month · GROWTH

**Pricing Insights**
from reviews

Time to Implement

**Helpwise**
1 month

Based on 11 responses

**Hiver in Gmail**
1 month

Based on 193 responses

Return on Investment

**Helpwise**
7 months5 months sooner

Based on 9 responses

**Hiver in Gmail**
12 months

Based on 155 responses

Perceived Cost

**Helpwise**
$$$$$

**Hiver in Gmail**
$$$$$

Average Discount

**Helpwise**
24%14% more

**Hiver in Gmail**
10%

 ![Helpwise](https://images.g2crowd.com/uploads/product/hd_favicon/b1f3e3ece0a18d1591488030bb6e2b0a/helpwise.svg "Helpwise")

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

G2 offers free advice on this comparison.

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Phone CallTalk it through live with a software advisor.

Pros & Cons

**Helpwise**
[
Customer Management (1)
](https://www.g2.com/products/helpwise/reviews?filters%5Bsentiment_snippet%5D=2055396&qs=pros-and-cons#reviews)[
Customer Support (1)
](https://www.g2.com/products/helpwise/reviews?filters%5Bsentiment_snippet%5D=1815299&qs=pros-and-cons#reviews)

**Hiver in Gmail**
[
Ease of Use (182)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[
Team Collaboration (149)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[
Email Issues (72)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[
Missing Features (47)
](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews)

Integrations

**Helpwise**
Not enough data

**Hiver in Gmail**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image")

ClickUp

](https://www.g2.com/products/clickup/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image")

NetSuite

](https://www.g2.com/products/oracle-netsuite/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/hiver-in-gmail/integrations)

Screenshots

**Helpwise**
 ![Helpwise screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/122225/Add-mailbox.png)

**Hiver in Gmail**
 ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png)

Ratings

Meets Requirements

**Helpwise**

8.9

8.9124

**Hiver in Gmail**

9.0

9.01,000

Ease of Use

**Helpwise**

9.0

9.0126

**Hiver in Gmail**

9.1

9.11,024

Ease of Setup

**Helpwise**

9.1

9.182

**Hiver in Gmail**

9.0

9.0600

Ease of Admin

**Helpwise**

9.1

9.182

**Hiver in Gmail**

9.2

9.2460

Quality of Support

**Helpwise**

9.2

9.2116

**Hiver in Gmail**

9.2

9.2928

Has the product been a good partner in doing business?

**Helpwise**

9.4

9.478

**Hiver in Gmail**

9.2

9.2451

Product Direction (% positive)

**Helpwise**

9.4

9.4102

**Hiver in Gmail**

9.1

9.1993

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.6

46

8.1

362

Ticket and Case Management

Ticket Creation User Experience

9.0(won by 0.2)

24

8.8

211

|

Verified

Ticket Response User Experience

9.1(won by 0.4)

25

8.7

215

|

Verified

Workflow

9.1(won by 0.5)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

224

|

Verified

Automated Response

9.0(won by 0.5)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

204

|

Verified

Service Level Agreement (SLA) Management

8.8(won by 0.6)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

176

|

Verified

Attachments/Screencasts

9.0(won by 0.7)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

188

Ticket Collaboration

9.1(won by 0.4)

25

8.7

213

|

Verified

Customer/Contact Database

8.0

24

8.1(won by 0.1)

112

Inbox Management

Not enough data

9.0(won by default)

5

Email Management

Not enough data

9.2(won by default)

6

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.2(won by default)

74

AI Text Summarization

Not enough data

7.3(won by default)

73

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

7.3(won by default)

29

Natural Language Interaction

Not enough data

7.2(won by default)

29

Proactive Assistance

Not enough data

7.0(won by default)

29

Communication Channels

Email to Case

9.4(won by 0.5)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.9

217

|

Verified

Live Chat Support

9.2(won by 0.7)

22

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

190

Social Media Integration

8.4(won by 0.9)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

109

Voice

7.0

16

7.5(won by 0.5)

104

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Portal

Feature Not Available

8.2(won by default)

160

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

7.4

23

7.5(won by 0.1)

175

|

Verified

Customization 

8.6(won by 0.8)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

160

User, Role, and Access Management

8.8(tied score)

26

8.8(tied score)

213

|

Verified

Third-Party Integrations

8.9(won by 0.7)

21

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

175

|

Verified

Reporting

8.0

21

8.2(won by 0.2)

193

|

Verified

Activity Dashboard

8.2

21

8.4(won by 0.2)

206

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

8.5

43

7.6

152

Channels

Multi-Channel Coverage

9.3(won by 1.4)

28

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

149

Open Listening

8.7(won by 1.1)

22

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

143

Physical Media

Feature Not Available

6.7(won by default)

141

Design

Personalization

8.1(won by 0.1)

32

8.0

144

Inbound Identification

8.9(won by 0.7)

31

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

144

Regulatory Compliance

8.5(won by 0.7)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

141

Communications Strategy Development

Feature Not Available

7.9(won by default)

142

Create Content

Feature Not Available

7.3(won by default)

142

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

8.1(won by 1.0)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

107

AI Text Summarization

8.1(won by 1.0)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

105

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.8

64

8.4

621

Productivity Tools

Notes

9.4(won by 0.5)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.9

571

Internal Discussion

8.7(tied score)

49

8.7(tied score)

544

Assignments and Tasks

9.2(tied score)

54

9.2(tied score)

574

Workflows

8.7(tied score)

41

8.7(tied score)

502

Templates

8.7(tied score)

52

8.7(tied score)

529

Integrations

8.6(won by 0.4)

48

8.2

445

Tagging System

8.8

56

9.1(won by 0.3)

557

Analytics

Trends

8.5(won by 0.5)

35

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

432

Performance Tracking

8.1

39

8.3(won by 0.2)

463

Email Tracking

9.1(won by 0.3)

52

8.8

499

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

7.2(won by default)

24

Decision Making

Not enough data

7.2(won by default)

24

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

7.9

27

7.3

5

Conversational Platform

Personalization

7.9(won by default)

18

Not enough data

Omnichannel

8.1(won by default)

18

Not enough data

Contextual Engagement

7.8(won by default)

16

Not enough data

Proactive Engagement

7.8(won by default)

17

Not enough data

Support Automation

Self-Serve Support

7.9(won by 0.6)

18

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

Intelligent Routing

8.1(won by default)

17

Not enough data

Seamless Escalation

8.1(won by default)

15

Not enough data

Transcripts

7.6(won by default)

14

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

9.1

39

6.5

214

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.8(won by default)

12

Not enough data

Notifications

9.2(won by default)

15

Not enough data

Targeted Emails

8.8(won by default)

11

Not enough data

In-App Messaging

8.9(won by default)

11

Not enough data

Co-Browsing

Feature Not Available

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.6(won by 0.8)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

160

Conversation Archiving

9.1(won by default)

13

Not enough data

Lead Development

8.8(won by default)

11

Not enough data

Knowledge Base

9.3(won by default)

12

Not enough data

Team Inbox 

9.3(won by default)

15

Not enough data

Customer Profiles

9.4(won by default)

13

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.9

12

8.4

8

Generative AI

AI Text Summarization

Not enough data

8.6(won by default)

6

Self-Service Experience

Knowledge Base

9.0(won by 0.4)

10

8.6

7

Searchable Articles

9.0(won by 0.7)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

7

Mobile Optimization

8.0

9

8.3(won by 0.3)

7

Community Forums

Feature Not Available

8.6(won by default)

7

Personalization

Feature Not Available

8.3(won by default)

7

Self-Service Platform

Branding

8.7(won by 0.1)

9

8.6

7

Automation

9.2(won by 0.6)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

7

Integrations

9.3(won by 0.5)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

7

Artificial Intelligence

Feature Not Available

8.8(won by default)

7

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

8.6(won by default)

6

Multi-step Planning

Not enough data

8.6(won by default)

6

Cross-system Integration

Not enough data

8.3(won by default)

6

Adaptive Learning

Not enough data

7.8(won by default)

6

Natural Language Interaction

Not enough data

7.8(won by default)

6

Proactive Assistance

Not enough data

8.1(won by default)

6

Decision Making

Not enough data

8.3(won by default)

6

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

9.0

10

Not enough data

Messenger

Sequencing

8.8(won by default)

7

Not enough data

Video Chat

8.8(won by default)

7

Not enough data

Customization Interface

8.3(won by default)

8

Not enough data

AI

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

8.8(won by default)

7

Not enough data

Website

9.0(won by default)

7

Not enough data

Text Message (SMS)

9.7(won by default)

6

Not enough data

Other

9.5(won by default)

7

Not enough data

Voice Assistants

Feature Not Available

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Profiles

9.4(won by default)

8

Not enough data

Analytics

9.0(won by default)

8

Not enough data

Lead Gathering

9.0(won by default)

7

Not enough data

Audience Targeting

Feature Not Available

Not enough data

Sales Conversion

Feature Not Available

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Email Client[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

8.4

43

Not enough data

Inbox Tools

Unified Inbox

9.2(won by default)

36

Not enough data

Filters

8.5(won by default)

39

Not enough data

Reminders

8.7(won by default)

31

Not enough data

Notifications

8.5(won by default)

36

Not enough data

Coordination Tools

Calendar

8.2(won by default)

24

Not enough data

Contacts

8.4(won by default)

29

Not enough data

Task Management

8.5(won by default)

29

Not enough data

Software Options

Mobile Application

7.5(won by default)

33

Not enough data

Desktop Application

Feature Not Available

Not enough data

Email Client - Agentic AI

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

7.7

8

Not enough data

Responses

Customization

8.0(won by default)

5

Not enough data

Control

7.3(won by default)

5

Not enough data

Route To Human

7.7(won by default)

5

Not enough data

Menu bars

7.7(won by default)

5

Not enough data

Drip sequences

7.3(won by default)

5

Not enough data

Platform

Live chat

8.7(won by default)

5

Not enough data

Integrations

8.0(won by default)

5

Not enough data

Branding

7.7(won by default)

5

Not enough data

Analytics

7.3(won by default)

5

Not enough data

A/B testing

Feature Not Available

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

7.8

412

Sorting & Filtering

Attachment Search

Not enough data

8.1(won by default)

350

Tags

Not enough data

8.8(won by default)

385

AI Sorting

Not enough data

7.5(won by default)

330

Predefined Rules

Not enough data

8.0(won by default)

347

Integrations

Microsoft Outlook Integration

Not enough data

6.8(won by default)

286

Gmail Integration

Not enough data

9.3(won by default)

396

Apple Calendar Integration

Not enough data

7.1(won by default)

281

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Time Management

Unified Inbox

Not enough data

8.7(won by default)

351

Email Automation

Not enough data

8.5(won by default)

344

Snooze

Not enough data

8.0(won by default)

313

Generative AI

AI Text Generation

Not enough data

7.5(won by default)

204

AI Text-to-Speech

Not enough data

7.2(won by default)

199

AI Text Summarization

Not enough data

7.4(won by default)

202

Generative AI

Not enough data

Not enough data

Agentic AI - Email Management

Autonomous Task Execution

Not enough data

7.2(won by default)

31

Cross-system Integration

Not enough data

7.2(won by default)

32

Additional Functionality

Whitelisting/Blacklisting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Signature Management

Not enough data

Not enough data

Shared Inboxes

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

9.4

14

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

9.8(won by default)

9

Not enough data

Tickets

9.4(won by default)

8

Not enough data

Macros

9.6(won by default)

8

Not enough data

Channels

Email

9.8(won by default)

11

Not enough data

Social

9.8(won by default)

8

Not enough data

Live Chat

9.2(won by default)

8

Not enough data

Phone

8.9(won by default)

6

Not enough data

Text

9.4(won by default)

8

Not enough data

Insight

Surveys

9.0(won by default)

5

Not enough data

Reporting

9.5(won by default)

7

Not enough data

Visitor Activity

9.3(won by default)

7

Not enough data

Help Desk

9.4(won by default)

8

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

9.0

5

Generative AI

AI Text Generation

Not enough data

9.0(won by default)

5

AI Text Summarization

Not enough data

9.0(won by default)

5

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.6

7

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

7.6(won by default)

7

Show 7 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Proactive Error Detection

Proactive Error Detection

Not enough data

Not enough data

Alerts/Notifications

Alerts/Notifications

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Self Service Portal

Self Service Portal

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Integration into Third Party Applications

Integration into Third Party Applications

Not enough data

Not enough data

AI Agent Configuration

AI Agent Configuration

Not enough data

Not enough data

Adaptive Learning

Adaptive Learning

Not enough data

Not enough data

IT Incident Management

IT Incident Management

Not enough data

Not enough data

Automated Routing

Automated Routing

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Knowledge Base Integration

Knowledge Base Integration

Not enough data

Not enough data

Support Ticket Management

Support Ticket Management

Not enough data

Not enough data

Workflow Automation

Workflow Automation

Not enough data

Not enough data

Automation - AI IT Agents

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Autonomy - AI IT Agents

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Independent Decision Making

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

IT Ticket Management - AI IT Agents

Ticket Status Updates

Not enough data

Not enough data

SLA Monitoring

Not enough data

Not enough data

Ticket Categorization

Not enough data

Not enough data

Ticket Assignment

Not enough data

Not enough data

Automated Ticket Creation

Not enough data

Not enough data

IT Support Automation - AI IT Agents

Knowledge Base Utilization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Real-Time Troubleshooting

Not enough data

Not enough data

User Self-Service Assistance

Not enough data

Not enough data

Proactive Issue Detection

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

Not enough data

Usability

All-Employee Access

Not enough data

Not enough data

Supporting Documents

Not enough data

Not enough data

Two-Way Communication

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting

Priority Case Alerts

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Social Media Integration

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Customer Complaint Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Helpwise](https://images.g2crowd.com/uploads/product/hd_favicon/b1f3e3ece0a18d1591488030bb6e2b0a/helpwise.svg "Helpwise")](https://www.g2.com/products/helpwise/reviews)

Helpwise

Small-Business(50 or fewer emp.)

90.4%

Mid-Market(51-1000 emp.)

9.6%

Enterprise(\> 1000 emp.)

0%

[![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail

Small-Business(50 or fewer emp.)

66.8%

Mid-Market(51-1000 emp.)

27.4%

Enterprise(\> 1000 emp.)

5.8%

Small-Business

(50 or fewer emp.)

90.4%

66.8%

Mid-Market

(51-1000 emp.)

9.6%

27.4%

Enterprise

(\> 1000 emp.)

0%

5.8%

Reviewers' Industry

[![Helpwise](https://images.g2crowd.com/uploads/product/hd_favicon/b1f3e3ece0a18d1591488030bb6e2b0a/helpwise.svg "Helpwise")](https://www.g2.com/products/helpwise/reviews)
Helpwise

Marketing and Advertising

14.6%

Computer Software

9.0%

Information Technology and Services

6.7%

Professional Training & Coaching

5.1%

Real Estate

4.5%

Other

60.1%

[![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews)
Hiver in Gmail

Computer Software

6.8%

Information Technology and Services

5.5%

Marketing and Advertising

5.5%

Accounting

4.8%

Financial Services

4.3%

Other

73.1%

FAQs

## Helpwise vs Hiver in Gmail FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Hiver in Gmail vs Helpwise?

Hiver in Gmail and Helpwise both target small businesses with strong support and easy setup, but Hiver in Gmail is more deeply integrated with Gmail and is most frequently praised for its ease of use, while Helpwise is highlighted for its customer management capabilities.

| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | [Helpwise](https://www.g2.com/products/helpwise/reviews) |
| --- | --- |
| 4.6/5 (1,283 reviews) | 4.6/5 (181 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.1 |
| 9.2 | 9.2 |
| Ease of Use (182 all-time mentions) | Customer Management |

### How do the pricing models of Hiver in Gmail and Helpwise compare?

Reviewers rate Hiver in Gmail and Helpwise at parity for value, with both products scoring highly on price satisfaction.

- **Hiver in Gmail:** In recent reviews, several buyers mention that Hiver in Gmail is considered expensive, but the time savings and organizational benefits justify the cost for many teams.
- **Helpwise:** Recent reviewers highlight Helpwise as cost-effective, especially for small businesses scaling their support teams, and praise its pricing structure for being suitable as more agents are added.
- **Switching reasons:** Reviewers switching from other platforms to Helpwise cite rising costs and better value for money as key drivers.

### What are the best alternatives to Hiver in Gmail and Helpwise?

The top three alternatives to Hiver in Gmail and Helpwise are Front, Zendesk for Customer Service, and Help Scout.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283) | Small-Business | In recent reviews, buyers note Hiver in Gmail is expensive but delivers strong organizational value. | Ease of Use (182 all-time mentions) |
| [Helpwise](https://www.g2.com/products/helpwise/reviews) | 4.6/5 (181) | Small-Business | Recent reviews highlight Helpwise as cost-effective and scalable for small teams. | Customer Management |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507) | Small-Business | — | Collaboration and shared inbox management |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035) | Mid-Market | — | Comprehensive ticketing and automation |
| [Help Scout](https://www.g2.com/products/help-scout/reviews) | 4.4/5 (431) | Small-Business | — | User-friendly interface and customer support |

### Which Help Desk features should I prioritize when comparing Hiver in Gmail and Helpwise?

Buyers should prioritize ease of use, team collaboration, email management, customer support, and assignment management when comparing Hiver in Gmail and Helpwise.

- **Ease of Use:** Hiver in Gmail (182 all-time mentions), Helpwise (recent reviewers highlight platform usability).
- **Team Collaboration:** Hiver in Gmail (149 all-time mentions), Helpwise (recent reviewers cite collaboration and communication as key benefits).
- **Email Management:** Hiver in Gmail (131 all-time mentions), Helpwise (recent reviewers highlight tracking and managing emails as a core benefit).
- **Customer Support:** Hiver in Gmail (82 all-time mentions), Helpwise (recent reviewers consistently praise support responsiveness).
- **Assignment Management:** Hiver in Gmail (78 all-time mentions), Helpwise (recent reviewers note clear assignment of emails to team members).

### What are the pros and cons of Hiver in Gmail vs Helpwise?

Hiver in Gmail's headline strength is ease of use and Gmail integration, while Helpwise stands out for customer management and support responsiveness.

- **Hiver in Gmail strengths:** Ease of use (182 all-time mentions), team collaboration (149), email management (131), communication (105), assignment management (78), easy setup (66), unified inbox (65), and Gmail integration (57).
- **Hiver in Gmail trade-offs:** Email issues (72 all-time mentions), missing features (47), and cost concerns in recent reviews.
- **Helpwise strengths:** Customer management, customer support, easy access, platform usability, simple interface, and strong training and visibility, all highlighted in recent reviews.
- **Helpwise trade-offs:** Recent reviews mention occasional bugs, a basic mobile app, and requests for more integrations and advanced reporting.

### Is Hiver in Gmail or Helpwise better for small businesses?

Both Hiver in Gmail and Helpwise are primarily used by small businesses, but Helpwise is more frequently praised for its cost-effectiveness and scalability for small teams.

- **Hiver in Gmail:** Small-Business segment; reviewers highlight ease of use and organizational benefits, but some cite cost as a concern for small teams.
- **Helpwise:** Small-Business segment; reviewers consistently mention affordability, easy onboarding, and suitability for growing small businesses.

### Which Help Desk platform has better integrations?

Hiver in Gmail is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace (8), Shopify (3); reviewers highlight integration with essential tools and request broader integration options.
- **Helpwise:** Recent reviewers mention integrations with CRM, project management tools, Jira, Salesforce, and JustCall, but no all-time mention counts exceed the publish floor.

### How do Hiver in Gmail and Helpwise compare on customer support?

Hiver in Gmail and Helpwise are rated at parity for Quality of Support, both scoring 9.2.

- **Hiver in Gmail:** Reviewers consistently praise responsive and helpful support, with 82 all-time mentions for customer support and frequent references to 24/7 chat and onboarding assistance.
- **Helpwise:** Recent reviews highlight fast, friendly, and effective support, with multiple mentions of technical support resolving issues quickly and a strong focus on customer satisfaction.

### Which is easier to implement, Hiver in Gmail or Helpwise?

Hiver in Gmail and Helpwise are rated at parity for Ease of Setup, both scoring around 9.0, with reviewers describing both as easy to implement.

- **Hiver in Gmail:** Reviewers frequently describe setup as straightforward, with onboarding often completed in minutes and minimal training required.
- **Helpwise:** Recent reviews highlight easy onboarding, a minimal learning curve, and quick adoption by teams, with several reviewers noting implementation was painless.

### Which product has better Email?

Email is the most frequently cited feature for both Hiver in Gmail and Helpwise, with Hiver in Gmail leading in all-time mention counts for email management and related features.

- **Hiver in Gmail:** Email Management (131 all-time mentions), Inbox Management (48), Gmail Integration (57), and Unified Inbox (65); reviewers consistently highlight strong email organization and assignment features.
- **Helpwise:** Recent reviewers praise Helpwise for tracking, managing, and collaborating on emails, but no all-time mention counts exceed the publish floor.

Alternatives

**Helpwise Alternatives**

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")

[
Help Scout
](/products/help-scout/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")

[
Missive
](/products/missive/reviews)

**Hiver in Gmail Alternatives**

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")

[
Help Scout
](/products/help-scout/reviews)