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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpWireTeamViewer
Star Rating
(3,706)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Device Management with a score of 9.5, making it a preferred choice for organizations needing robust control over their devices. In contrast, HelpWire's score of 9.2 indicates it also performs well, but not as strongly as TeamViewer in this area.
- Reviewers mention that HelpWire shines in Quality of Support, achieving a score of 9.4 compared to TeamViewer's 8.6. This suggests that users find HelpWire's customer service more responsive and helpful, which can be crucial for businesses relying on timely assistance.
- G2 users highlight TeamViewer's superior Unattended Remote Access capabilities with a score of 9.1, while HelpWire lags behind at 8.3. This feature is essential for users who need to access devices without direct supervision, making TeamViewer a better option for such needs.
- Users on G2 report that HelpWire offers better Integrations with a score of 9.2, compared to TeamViewer's 8.6. This flexibility can be a significant advantage for businesses looking to streamline their workflows with various tools and applications.
- Reviewers say that TeamViewer's Multi-Monitor Support is rated at 9.0, which is slightly lower than HelpWire's 9.1. This feature is particularly beneficial for users who work with multiple screens, indicating that HelpWire may provide a more seamless experience in this regard.
- Users report that HelpWire's Session Recording feature is rated higher at 9.3 compared to TeamViewer's 8.6. This functionality is vital for businesses that require documentation of remote sessions for compliance or training purposes, making HelpWire a more attractive option for those needs.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
HelpWire
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
9.3
27
9.1
2,978
Ease of Use
9.4
28
9.1
3,121
Ease of Setup
9.5
21
9.1
924
Ease of Admin
8.1
7
8.9
677
Quality of Support
9.4
27
8.7
2,556
Has the product been a good partner in doing business?
9.5
7
8.6
634
Product Direction (% positive)
9.6
26
8.7
2,872
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.4
26
Not enough data
8.5
26
Not enough data
8.5
25
Not enough data
7.6
24
Not enough data
8.4
26
Generative AI
Not enough data
7.9
19
Not enough data
8.1
19
Agentic AI - IT Asset Management
Not enough data
8.0
14
Not enough data
8.0
14
Not enough data
8.5
14
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
8.1
14
Not enough data
8.0
14
Management
Not enough data
9.1
25
Not enough data
8.7
25
Not enough data
8.3
20
Not enough data
7.7
22
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
15
9.2
546
9.0
16
9.1
538
8.7
14
8.9
488
8.5
14
9.0
514
9.3
14
8.9
499
9.1
13
9.0
506
Maintenance
9.4
13
9.0
502
8.9
12
8.9
468
Communication
8.9
12
9.0
499
9.0
12
8.6
444
9.0
12
8.7
447
8.6
12
8.8
469
Security
9.4
13
9.0
461
9.2
12
9.0
466
Device Support
7.8
13
8.9
494
8.7
13
9.1
502
9.4
12
9.1
501
Performance
8.9
11
9.0
473
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
28
Operating System
Not enough data
9.6
30
Not enough data
9.1
28
Not enough data
8.9
30
Management
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
29
Security
Not enough data
8.7
28
Not enough data
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
14
8.8
1393
9.2
14
8.7
1304
9.1
13
8.6
1300
9.2
13
8.6
1281
9.4
13
8.7
1318
9.6
13
8.7
1391
9.6
14
8.9
1458
Platform
9.6
13
8.9
1406
8.5
14
8.7
1365
9.4
13
8.7
1330
9.4
14
9.1
1493
Security
9.5
13
8.6
1192
9.4
13
8.8
1338
9.5
13
8.7
1281
Categories
Categories
Shared Categories
HelpWire and TeamViewer are categorized as Remote Support and Remote Desktop
Unique Categories
HelpWire has no unique categories
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Discussions
HelpWire has no discussions with answers
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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