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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
No pricing available
$29.50 Per Year
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpWireRemotePC
Star Rating
(593)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
$29.50 Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpWire excels in File Sharing with a score of 9.8, indicating a seamless experience for transferring files during remote sessions, while RemotePC, with a score of 9.1, is noted to have slightly less efficient file transfer capabilities.
- Reviewers mention that HelpWire's Unattended Remote Access feature, scoring 8.3, is less robust compared to RemotePC's impressive score of 9.4, which allows users to access devices without needing someone on the other end, making it ideal for IT support.
- G2 users highlight HelpWire's Session Recording feature, which received a score of 8.7, as being less effective than RemotePC's 9.2, where users appreciate the clarity and reliability of recorded sessions for training and review purposes.
- Users on G2 report that HelpWire's Ease of Admin is rated at 7.3, which some find cumbersome, while RemotePC shines with a score of 9.4, making it easier for administrators to manage remote sessions and user access.
- Reviewers mention that HelpWire's Multi-Monitor Support is rated at 9.1, which is favorable, but RemotePC's score of 8.9 indicates that it may not handle multiple screens as effectively, leading to a less optimal user experience for those who rely on extensive screen setups.
- Users say that HelpWire's Text Chat feature, scoring 8.9, is functional but lacks the advanced capabilities of RemotePC's 9.6 rating, where users appreciate the integrated chat for real-time communication during remote sessions.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableRemotePC
Consumer
$29.50
Per Year
Secure unlimited remote access for personal use
- One User license with access to 1 computers
- Platform independent (PC, Mac, Linux)
- File transfer and remote printing
Free Trial
HelpWire
No trial information availableRemotePC
Free Trial is available
Ratings
Meets Requirements
9.3
27
9.4
391
Ease of Use
9.4
28
9.5
402
Ease of Setup
9.5
21
9.3
275
Ease of Admin
8.1
7
9.3
202
Quality of Support
9.4
27
9.1
252
Has the product been a good partner in doing business?
9.5
7
9.4
178
Product Direction (% positive)
9.6
26
8.9
355
Features by Category
Administration
9.3
15
9.2
53
9.0
16
9.1
53
8.7
14
8.9
37
8.5
14
9.2
55
9.3
14
8.8
37
9.1
13
8.9
46
Maintenance
9.4
13
9.2
54
8.9
12
8.7
46
Communication
8.9
12
9.1
44
9.0
12
8.4
32
9.0
12
8.2
29
8.6
12
8.8
36
Security
9.4
13
9.1
38
9.2
12
8.9
38
Device Support
7.8
13
9.1
43
8.7
13
9.2
39
9.4
12
9.2
40
Performance
8.9
11
9.0
38
Administration
9.5
14
8.8
220
9.2
14
8.5
198
9.1
13
8.5
194
9.2
13
8.5
183
9.4
13
8.6
183
9.6
13
9.2
228
9.6
14
9.0
218
Platform
9.6
13
8.9
213
8.5
14
8.5
207
9.4
13
8.7
195
9.4
14
9.3
257
Security
9.5
13
8.3
166
9.4
13
8.9
206
9.5
13
8.6
185
Categories
Categories
Shared Categories
HelpWire and RemotePC are categorized as Remote Support and Remote Desktop
Unique Categories
HelpWire has no unique categories
RemotePC has no unique categories
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RemotePC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Accounting
8.8%
Information Technology and Services
6.3%
Computer Software
5.6%
Construction
4.7%
Computer & Network Security
3.6%
Other
71.1%
Discussions
HelpWire has no discussions with answers
Can the system support multiple monitors?
5 Comments
TL
Ye, but you can only view one at a time. You can however, easily switch back and forth in the GUI.Read more
What does remote PC do?
4 Comments
HW
It allows a person to log on to any number of remote computers which have been set up to allow such logins. The price of the services varies based on the...Read more
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