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Compare HelpWire and Remote Desktop Service 
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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpWireRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpWire excels in Ease of Use with a score of 9.4, while Remote Desktop Service lags behind at 8.5. Reviewers mention that HelpWire's intuitive interface makes it easy for new users to get started quickly.
- Reviewers say that HelpWire's Quality of Support is outstanding, scoring 9.4 compared to Remote Desktop Service's 8.6. Users on G2 highlight the responsiveness and helpfulness of HelpWire's support team as a key advantage.
- G2 users note that HelpWire offers superior Session Recording capabilities with a score of 9.3, while Remote Desktop Service only manages a score of 5.8. Users mention that HelpWire's session recording feature is reliable and easy to access, making it a favorite among teams needing to review past sessions.
- Users report that HelpWire shines in File Sharing with a score of 9.8, significantly outperforming Remote Desktop Service's 7.4. Reviewers mention that HelpWire's file sharing is seamless and allows for quick collaboration among team members.
- Reviewers mention that HelpWire's Product Direction is promising, scoring 9.5, while Remote Desktop Service struggles with a score of 5.8. Users on G2 appreciate HelpWire's commitment to continuous improvement and feature updates.
- Users say that HelpWire's Unattended Access feature is highly rated at 9.5, compared to Remote Desktop Service's 8.0. Reviewers highlight that HelpWire allows for efficient remote management without requiring user intervention, which is crucial for IT support teams.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableRemote Desktop Service
No pricing availableFree Trial
HelpWire
No trial information availableRemote Desktop Service
No trial information availableRatings
Meets Requirements
9.3
27
8.8
11
Ease of Use
9.4
28
8.5
11
Ease of Setup
9.5
21
Not enough data
Ease of Admin
8.1
7
Not enough data
Quality of Support
9.4
27
8.6
7
Has the product been a good partner in doing business?
9.5
7
Not enough data
Product Direction (% positive)
9.6
26
5.8
11
Features by Category
Administration
9.3
15
Not enough data
9.0
16
Not enough data
8.7
14
Not enough data
8.5
14
Not enough data
9.3
14
Not enough data
9.1
13
Not enough data
Maintenance
9.4
13
Not enough data
8.9
12
Not enough data
Communication
8.9
12
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Security
9.4
13
Not enough data
9.2
12
Not enough data
Device Support
7.8
13
Not enough data
8.7
13
Not enough data
9.4
12
Not enough data
Performance
8.9
11
Not enough data
Administration
9.5
14
9.2
8
9.2
14
9.2
6
9.1
13
7.3
5
9.2
13
5.8
6
9.4
13
7.4
7
9.6
13
8.0
5
9.6
14
7.4
9
Platform
9.6
13
5.5
7
8.5
14
7.8
6
9.4
13
9.0
8
9.4
14
9.5
7
Security
9.5
13
6.9
6
9.4
13
8.6
7
9.5
13
8.6
7
Categories
Categories
Shared Categories
HelpWire and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
HelpWire is categorized as Remote Support
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
HelpWire has no discussions with answers
Remote Desktop Service has no discussions with answers
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