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At a Glance
Market Segments
Small-Business (82.8% of reviews)
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 Concurrent Session Per Month
HelpWire
Star Rating
(30)4.8 out of 5
Market Segments
Small-Business (82.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpWireRealVNC
Star Rating
(439)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RealVNC excels in "Unattended Remote Access" with a score of 8.9, providing reliable access without needing user intervention, while HelpWire, with a score of 8.3, is noted to have some limitations in this area.
- Reviewers mention that HelpWire shines in "File Sharing" with a score of 9.2, allowing for seamless transfer of files during sessions, whereas RealVNC's score of 8.5 indicates it may not be as efficient in this feature.
- G2 users highlight that HelpWire's "Session Recording" feature is particularly strong, scoring 9.3, which is significantly higher than RealVNC's score of 6.8, suggesting that HelpWire offers better options for recording and reviewing sessions.
- Users on G2 report that HelpWire's "Multi-Session Handling" is impressive, scoring 9.3, allowing users to manage multiple sessions effectively, while RealVNC's score of 8.7 indicates it may not be as robust in this functionality.
- Reviewers say that HelpWire's "Quality of Support" is rated at 9.4, reflecting a strong customer service experience, compared to RealVNC's score of 9.1, which, while still good, suggests there may be room for improvement.
- Users mention that HelpWire's "Device Enrollment" feature scores 9.5, indicating a streamlined process for adding devices, while RealVNC's score of 8.7 suggests it may not be as user-friendly in this aspect.
Pricing
Entry-Level Pricing
HelpWire
No pricing availableRealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Free Trial
HelpWire
No trial information availableRealVNC
Free Trial is available
Ratings
Meets Requirements
9.3
27
9.3
372
Ease of Use
9.4
28
9.4
375
Ease of Setup
9.5
21
9.0
246
Ease of Admin
8.1
7
9.2
241
Quality of Support
9.4
27
9.1
283
Has the product been a good partner in doing business?
9.5
7
9.3
233
Product Direction (% positive)
9.6
26
8.7
370
Features by Category
Administration
9.3
15
9.2
17
9.0
16
8.5
17
8.7
14
6.9
12
8.5
14
8.9
18
9.3
14
8.7
13
9.1
13
8.4
18
Maintenance
9.4
13
8.9
16
8.9
12
8.8
14
Communication
8.9
12
8.3
15
9.0
12
Feature Not Available
9.0
12
Feature Not Available
8.6
12
Feature Not Available
Security
9.4
13
8.6
17
9.2
12
7.9
14
Device Support
7.8
13
8.5
12
8.7
13
8.7
15
9.4
12
8.9
15
Performance
8.9
11
6.7
13
Administration
9.5
14
8.8
145
9.2
14
8.4
118
9.1
13
8.3
115
9.2
13
7.8
56
9.4
13
Feature Not Available
9.6
13
9.1
151
9.6
14
8.7
146
Platform
9.6
13
9.3
156
8.5
14
9.2
96
9.4
13
Feature Not Available
9.4
14
9.5
181
Security
9.5
13
Feature Not Available
9.4
13
Feature Not Available
9.5
13
Feature Not Available
Categories
Categories
Shared Categories
HelpWire and RealVNC are categorized as Remote Support and Remote Desktop
Unique Categories
HelpWire has no unique categories
RealVNC has no unique categories
Reviews
Reviewers' Company Size
HelpWire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.8%
Writing and Editing
6.9%
Staffing and Recruiting
6.9%
Information Technology and Services
6.9%
Higher Education
6.9%
Other
58.6%
Information Technology and Services
12.5%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.6%
Other
72.4%
Discussions
HelpWire has no discussions with answers
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
?
2 Comments
LC
You can download a trial version for free, but to use the VNC server, you need to buy a license and register.Read more
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