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Compare Helpware and WOW24-7 
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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (64.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Helpware
Star Rating
(30)4.9 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpwareWOW24-7
Star Rating
(20)4.9 out of 5
Market Segments
Small-Business (64.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about WOW24-7Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpware excels in "Communication Skills" with a score of 9.8, indicating that their team is highly effective in keeping clients informed throughout the project lifecycle, while WOW24-7, with a score of 9.3, has room for improvement in this area.
- Reviewers mention that Helpware's "Planning" phase is particularly strong, achieving a perfect score of 10.0 in "Statement of Work" and "Best Practices," which suggests they provide clear guidelines and expectations, whereas WOW24-7 scored lower in "Stayed within Budget" at 9.2, indicating potential challenges in budget management.
- G2 users highlight Helpware's superior "Technical Expertise" with a score of 9.7, which reviewers say translates into high-quality deliverables, while WOW24-7's technical capabilities, although commendable, scored lower, suggesting a slight edge for Helpware in this critical area.
- Users on G2 report that Helpware consistently meets deadlines with a perfect score of 10.0, while WOW24-7's score of 9.2 indicates that they may occasionally struggle to meet project timelines, which can be a significant factor for businesses needing timely execution.
- Reviewers mention that Helpware's "Go Live Support" is robust, contributing to their high ratings in "Project Updates" at 10.0, whereas WOW24-7's support during the rollout phase, while effective, does not match the same level of user satisfaction.
- Users say that Helpware's "Expertise of Team" is rated at 9.4, reflecting a strong perception of their team's capabilities, while WOW24-7's score of 9.0 suggests that while they are competent, there may be instances where their expertise does not fully meet client expectations.
Pricing
Entry-Level Pricing
Helpware
No pricing availableWOW24-7
No pricing availableFree Trial
Helpware
No trial information availableWOW24-7
No trial information availableRatings
Quality of Work
9.7
17
9.6
16
Responsiveness
9.6
18
9.9
16
Expertise of Team
9.4
17
9.2
16
Execution Ability
9.5
17
9.6
16
Communication Skills
9.8
18
9.4
16
Professionalism
9.8
18
9.8
16
Has the product been a good partner in doing business?
9.9
23
9.9
14
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpware and WOW24-7 are categorized as Contact Center Outsourcing Services
Unique Categories
Helpware is categorized as On-Demand Staffing Services, Data Entry Services, Managed Services, and Managed Live Chat
WOW24-7 is categorized as Contact Center Consulting
Reviews
Reviewers' Company Size
Helpware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WOW24-7
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.8%
Information Technology and Services
13.8%
Real Estate
10.3%
Consumer Goods
10.3%
Retail
6.9%
Other
44.8%
Computer Software
26.3%
Retail
10.5%
Information Services
10.5%
Pharmaceuticals
5.3%
Outsourcing/Offshoring
5.3%
Other
42.1%
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