# Helpware vs Teleperformance Comparison | | Helpware | Teleperformance | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.1 out of 5 | | **Total Reviews** | 30 | 20 | | **Largest Market Segment** | Small-Business (48.3% of reviews) | Small-Business (36.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Helpware | Teleperformance | |---|---|---| | **Quality of Work** | 9.7 (17 reviews) | 8.7 (18 reviews) | | **Responsiveness** | 9.6 (18 reviews) | 8.7 (18 reviews) | | **Expertise of Team** | 9.4 (17 reviews) | 8.8 (18 reviews) | | **Execution Ability** | 9.5 (17 reviews) | 8.5 (18 reviews) | | **Communication Skills** | 9.8 (18 reviews) | 8.6 (17 reviews) | | **Professionalism** | 9.8 (18 reviews) | 8.5 (18 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (23 reviews) | 8.7 (17 reviews) | --- ## Pricing ### Helpware #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Teleperformance #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **Helpware** | N/A | N/A | | **Teleperformance** | N/A | N/A | #### Planning | Feature | Helpware | Teleperformance | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Helpware | Teleperformance | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | Helpware | Teleperformance | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Other Services | Product | Score | Reviews | |---|---|---| | **Helpware** | N/A | N/A | | **Teleperformance** | N/A | N/A | #### Planning | Feature | Helpware | Teleperformance | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Helpware | Teleperformance | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Staffing Services | Product | Score | Reviews | |---|---|---| | **Helpware** | N/A | N/A | | **Teleperformance** | N/A | N/A | #### Planning | Feature | Helpware | Teleperformance | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Helpware | Teleperformance | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **Helpware** | N/A | N/A | | **Teleperformance** | N/A | N/A | #### Team Quality | Feature | Helpware | Teleperformance | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) **Unique to Helpware (4):** [On-Demand Staffing Services](https://www.g2.com/categories/on-demand-staffing-services), [Data Entry Services Providers](https://www.g2.com/categories/data-entry-services), [Managed Services](https://www.g2.com/categories/managed-services), [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) --- ## Reviewer Demographics ### By Company Size | Segment | Helpware | Teleperformance | |---|---|---| | **Small-Business** | 48.3% | 36.8% | | **Mid-Market** | 44.8% | 31.6% | | **Enterprise** | 6.9% | 31.6% | ### By Industry #### Helpware - **Marketing and Advertising:** 13.8% - **Information Technology and Services:** 13.8% - **Real Estate:** 10.3% - **Consumer Goods:** 10.3% - **Retail:** 6.9% - **Media Production:** 6.9% - **Health, Wellness and Fitness:** 6.9% - **Computer Software:** 6.9% - **Printing:** 3.4% - **Online Media:** 3.4% - **Other:** 17.2% #### Teleperformance - **Telecommunications:** 21.1% - **Consumer Services:** 21.1% - **Outsourcing/Offshoring:** 10.5% - **Marketing and Advertising:** 10.5% - **Information Technology and Services:** 10.5% - **Banking:** 10.5% - **Staffing and Recruiting:** 5.3% - **Hospitality:** 5.3% - **Executive Office:** 5.3% --- ## Alternatives ### Alternatives to Helpware - [Peak Support](https://www.g2.com/products/peak-support/reviews) — 4.8/5 stars (39 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (183 reviews) - [Upshift](https://www.g2.com/products/upshift/reviews) — 4.7/5 stars (82 reviews) - [Hire with Near](https://www.g2.com/products/hire-with-near/reviews) — 4.8/5 stars (139 reviews) - [Callbox](https://www.g2.com/products/callbox/reviews) — 4.5/5 stars (91 reviews) - [Thumbtack](https://www.g2.com/products/thumbtack/reviews) — 3.4/5 stars (58 reviews) - [Amazon Mechanical Turk](https://www.g2.com/products/amazon-mechanical-turk/reviews) — 4.1/5 stars (30 reviews) - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) — 4.8/5 stars (69 reviews) - [Taskrabbit](https://www.g2.com/products/taskrabbit/reviews) — 2.9/5 stars (31 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) — 4.7/5 stars (57 reviews) ### Alternatives to Teleperformance - [Peak Support](https://www.g2.com/products/peak-support/reviews) — 4.8/5 stars (39 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) — 4.6/5 stars (27 reviews) - [Melu Managed Messaging](https://www.g2.com/products/melu-managed-messaging/reviews) — 4.9/5 stars (28 reviews) - [Ngage Live Chat](https://www.g2.com/products/ngage-live-chat/reviews) — 4.6/5 stars (27 reviews) - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) — 4.5/5 stars (23 reviews) - [Chat Metrics | Managed Live Chat](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) — 4.8/5 stars (21 reviews) - [Smith.ai Live Chat](https://www.g2.com/products/smith-ai-live-chat/reviews) — 4.8/5 stars (21 reviews) - [Connext](https://www.g2.com/products/connext/reviews) — 4.6/5 stars (16 reviews) - [SupportYourApp](https://www.g2.com/products/supportyourapp/reviews) — 4.7/5 stars (16 reviews) - [Go Answer](https://www.g2.com/products/go-answer/reviews) — 4.5/5 stars (12 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/helpware-vs-teleperformance)