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Compare Helpspot and Zoho SalesIQ

See this
side-by-side comparison of Helpspot vs. Zoho SalesIQ
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Zoho SalesIQ rates 4.4/5 stars with 204 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Zoho SalesIQ
Zoho SalesIQ
(204)
4.4 out of 5
Zoho SalesIQ
Star Rating
Helpspot
Helpspot
Zoho SalesIQ
Zoho SalesIQ
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Zoho SalesIQ
Zoho SalesIQ
Small-Business (76.6% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Zoho SalesIQ
Zoho SalesIQ
Free

Helpspot vs Zoho SalesIQ

  • Reviewers felt that Zoho SalesIQ meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Zoho SalesIQ is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho SalesIQ over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Zoho SalesIQ
Zoho SalesIQ
Helpspot and Zoho SalesIQ are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Zoho SalesIQ
Zoho SalesIQ Pricing
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Zoho SalesIQ
Zoho SalesIQ
8.7
Responses: 182
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Zoho SalesIQ
Zoho SalesIQ
8.8
Responses: 182
Ease of Setup
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.7
Responses: 132
Ease of Admin
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.8
Responses: 134
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Zoho SalesIQ
Zoho SalesIQ
8.4
Responses: 169
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.9
Responses: 128
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Zoho SalesIQ
Zoho SalesIQ
8.6
Responses: 180
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 6
Searchable Articles
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 6
Community Forums
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
7.7
Responses: 5
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
7.7
Responses: 5
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 5
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.0
Responses: 5
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Zoho SalesIQ
Zoho SalesIQ
8.6
Responses: 6
Live Chat
Helpspot
Helpspot
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
8.9
Responses: 6
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Zoho SalesIQ were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Zoho SalesIQ
Zoho SalesIQ
76.6%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Zoho SalesIQ
Zoho SalesIQ
17.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Zoho SalesIQ
Zoho SalesIQ
6.4%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Zoho SalesIQ
Zoho SalesIQ Industry
Information Technology and Services
15.4%
Marketing and Advertising
8.5%
Computer Software
6.4%
Insurance
5.3%
Telecommunications
4.3%
Other
60.1%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Zoho SalesIQ
G
User in Insurance

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Zoho SalesIQ
GN
Administrator in Non-Profit Organization Management

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Zoho SalesIQ
Zoho SalesIQ Discussions
Monty the Mongoose crying
Zoho SalesIQ has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Zoho SalesIQ
Zoho SalesIQ Screenshots
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