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Compare Helpspot and ZaZaChat

See this
side-by-side comparison of Helpspot vs. ZaZaChat
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
ZaZaChat
ZaZaChat
(12)
4.1 out of 5
ZaZaChat
Star Rating
Helpspot
Helpspot
ZaZaChat
ZaZaChat
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
ZaZaChat
ZaZaChat
Mid-Market (50.0% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
ZaZaChat
ZaZaChat
No pricing information available

Helpspot vs ZaZaChat

  • Reviewers felt that ZaZaChat meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Helpspot is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ZaZaChat over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
ZaZaChat
ZaZaChat
Helpspot and ZaZaChat are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
ZaZaChat
ZaZaChat is categorized as Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
ZaZaChat
ZaZaChat Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
ZaZaChat
ZaZaChat
8.5
Responses: 11
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
ZaZaChat
ZaZaChat
7.9
Responses: 12
Ease of Setup
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Ease of Admin
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
ZaZaChat
ZaZaChat
7.4
Responses: 11
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
ZaZaChat
ZaZaChat
7.9
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Feature Not Available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
8.0
Responses: 5
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 5
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
9.3
Responses: 5
Searchable Articles
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
7.3
Responses: 5
Community Forums
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 5
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 5
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
ZaZaChat
ZaZaChat
9.0
Responses: 5
Forum to Reponse
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 5
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
ZaZaChat
ZaZaChat
7.0
Responses: 5
Live Chat
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
9.0
Responses: 5
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Social Integration
Helpspot
Helpspot
Feature Not Available
ZaZaChat
ZaZaChat
Feature Not Available
Voice
Helpspot
Helpspot
Feature Not Available
ZaZaChat
ZaZaChat
8.6
Responses: 6
Verified Feature
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
ZaZaChat
ZaZaChat
Not enough data available
Customization
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Integration
Helpspot
Helpspot
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of both Helpspot and ZaZaChat were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
ZaZaChat
ZaZaChat
41.7%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
ZaZaChat
ZaZaChat
50.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
ZaZaChat
ZaZaChat
8.3%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
ZaZaChat
ZaZaChat Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
Administrator in Law Practice

The ease of use. Also, the cost of the software is very good.

ZaZaChat
Tina C.
User in Human Resources

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...

Most Helpful Critical Review
Helpspot
GS
User in Sports

some of the lay out is a little less intuitive than i would have liked

ZaZaChat
GI
User in Writing and Editing

there is nothing to disclike so not much

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
ZaZaChat
ZaZaChat Discussions
Monty the Mongoose crying
ZaZaChat has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
ZaZaChat
ZaZaChat Screenshots
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