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Compare Helpspot and WhosOn

See this
side-by-side comparison of Helpspot vs. WhosOn
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
WhosOn
WhosOn
(10)
3.8 out of 5
WhosOn
Star Rating
Helpspot
Helpspot
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
WhosOn
WhosOn
Mid-Market (60.0% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
WhosOn
WhosOn
$46 per month

Helpspot vs WhosOn

  • Reviewers felt that Helpspot meets the needs of their business better than WhosOn.
  • When comparing quality of ongoing product support, Helpspot and WhosOn provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of WhosOn over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
WhosOn
WhosOn
Helpspot and WhosOn are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
WhosOn
WhosOn is categorized as Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
WhosOn
WhosOn Pricing
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
WhosOn
WhosOn
7.8
Responses: 9
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
WhosOn
WhosOn
7.3
Responses: 10
Ease of Setup
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Not enough data available
Ease of Admin
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Not enough data available
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
WhosOn
WhosOn
7.8
Responses: 9
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Not enough data available
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
WhosOn
WhosOn
8.8
Responses: 10
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Feature Not Available
Searchable Articles
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Feature Not Available
Community Forums
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
WhosOn
WhosOn
Feature Not Available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
WhosOn
WhosOn
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
WhosOn
WhosOn
8.9
Responses: 6
Reviewers' Company Size
Reviewers of both Helpspot and WhosOn were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
WhosOn
WhosOn
30.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
WhosOn
WhosOn
60.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
WhosOn
WhosOn
10.0%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
WhosOn
WhosOn Industry
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

WhosOn
Montana M.
User in Hospital & Health Care

The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

WhosOn
GI
Administrator in Internet

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
WhosOn
WhosOn Discussions
Monty the Mongoose crying
WhosOn has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
WhosOn
WhosOn Screenshots
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