Compare Helpspot vs Whatfix

See this
comparison of Helpspot vs. Whatfix
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. Whatfix rates 4.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
One time license fee
 
Optional costs
user/month (billed annually)
 
Free Trial
Free Trial
Helpspot
One time license fee
Optional costs
user/month (billed annually)
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.9
Ease of Use
Ease of Use
8.1
8.8
Ease of Setup
Ease of SetupNot enough data available
8.1
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
7.8
9.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
Product Direction (% positive)
Product Direction (% positive)
4.8
9.8
Meets Requirements
Helpspot
8.3
Whatfix
8.9
Ease of Use
Helpspot
8.1
Whatfix
8.8
Ease of Setup
Helpspot
Not enough data available
Whatfix
8.1
Ease of Admin
Helpspot
Not enough data available
Whatfix
8.3
Quality of Support
Helpspot
7.8
Whatfix
9.9
Ease of Doing Business With
Helpspot
Not enough data available
Whatfix
9.4
Product Direction (% positive)
Helpspot
4.8
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Helpspot
Not enough data available
Whatfix
9.0
Searchable Articles
Helpspot
Not enough data available
Whatfix
8.9
Community Forums
Helpspot
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Helpspot
Not enough data available
Whatfix
8.6
Interaction
Web Portals
Helpspot
6.7
Whatfix
9.4
Forum to Reponse
Helpspot
Not enough data available
Whatfix
9.6
Tickets and Tagging
Helpspot
7.3
Whatfix
9.6
Live Chat
Helpspot
Not enough data available
Whatfix
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
36.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
32.8%
Helpspot
Small-Business
20.0%
Mid-Market
70.0%
Enterprise
10.0%
Whatfix
Small-Business
36.1%
Mid-Market
31.1%
Enterprise
32.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
23.0%
 
Sports
10.0%
Information Technology and Services
13.1%
 
Primary/Secondary Education
10.0%
Internet
6.6%
 
Law Practice
10.0%
Consumer Goods
4.9%
 
Human Resources
10.0%
Packaging and Containers
3.3%
 
Other
0.0%
Other
49.2%
Helpspot
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Whatfix
Computer Software
23.0%
Information Technology and Services
13.1%
Internet
6.6%
Consumer Goods
4.9%
Packaging and Containers
3.3%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charles G.
Administrator

You can make HelpSpot do pretty much anything you would like it to do.

Zain A.
Administrator

Attitude of the Customer Success Manager in understanding the business problem, criticality and meeting the tight ETAs.

Most Helpful Critical Review
Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Administrator in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

 
Helpspot
Most Helpful Favorable Review
Charles G.
Administrator

You can make HelpSpot do pretty much anything you would like it to do.

Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Whatfix
Most Helpful Favorable Review
Zain A.
Administrator

Attitude of the Customer Success Manager in understanding the business problem, criticality and meeting the tight ETAs.

Most Helpful Critical Review
Administrator in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Screenshots

 
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