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Compare Helpspot and Whatfix

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side-by-side comparison of Helpspot vs. Whatfix
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Whatfix rates 4.6/5 stars with 156 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Whatfix
Whatfix
(156)
4.6 out of 5
Whatfix
Optimized for quick response
Star Rating
Helpspot
Helpspot
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Whatfix
Whatfix
Enterprise (38.3% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Whatfix
Whatfix
No pricing information available

Helpspot vs Whatfix

  • Reviewers felt that Whatfix meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Whatfix is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Whatfix over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Whatfix
Whatfix
Helpspot and Whatfix are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Whatfix
Whatfix is categorized as Digital Adoption Platform
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Whatfix
Whatfix Pricing
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Whatfix
Whatfix
8.8
Responses: 119
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Whatfix
Whatfix
8.7
Responses: 118
Ease of Setup
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
8.2
Responses: 98
Ease of Admin
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
8.3
Responses: 100
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Whatfix
Whatfix
9.8
Responses: 119
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
9.5
Responses: 99
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Whatfix
Whatfix
9.5
Responses: 116
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
9.0
Responses: 49
Searchable Articles
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
9.1
Responses: 44
Community Forums
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
8.8
Responses: 13
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
8.6
Responses: 28
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Whatfix
Whatfix
9.2
Responses: 37
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
9.4
Responses: 18
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Whatfix
Whatfix
9.1
Responses: 31
Live Chat
Helpspot
Helpspot
Not enough data available
Whatfix
Whatfix
9.4
Responses: 22
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Whatfix were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Whatfix
Whatfix
29.5%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Whatfix
Whatfix
32.2%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Whatfix
Whatfix
38.3%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Whatfix
Whatfix Industry
Information Technology and Services
15.4%
Computer Software
15.4%
Telecommunications
4.0%
Internet
3.4%
Human Resources
3.4%
Other
58.4%
Reviews
Most Helpful Favorable Review
Helpspot
G
Internal Consultant in Information Technology and Services

It is simple and convenient to use. I like the analysis feature.

Whatfix
Tim G.
Consultant in E-Learning

The tool is easy to pick up and most of the base options are intuitive to pick up, but the support team that we have worked with have been extremely responsive and helpful. The tool seems to be getting better as well and I am sure that any of the issue we...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Whatfix
alexander m.
User in Computer & Network Security

It would be very useful to improve integration with other applications, thus improving its usefulness and manageability.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Whatfix
Whatfix Discussions
What is the best way to showcase videos using the platform?
1 comment
CM
Hi Christopher I have added a video to the self-help tab. You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Monty the Mongoose crying
Whatfix has no more discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Downloads
Helpspot
Helpspot Downloads
No downloads provided
Whatfix
Whatfix Downloads
No downloads provided
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