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Compare Helpspot and Userlane

See this
side-by-side comparison of Helpspot vs. Userlane
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Userlane
Userlane
(13)
4.9 out of 5
Userlane
Star Rating
Helpspot
Helpspot
Userlane
Userlane
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Userlane
Userlane
Small-Business (41.7% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Userlane
Userlane
No pricing information available

Helpspot vs Userlane

  • Reviewers felt that Userlane meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Userlane
Userlane
Helpspot and Userlane are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Userlane
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Userlane
Userlane Pricing
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Userlane
Userlane
9.2
Responses: 10
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Userlane
Userlane
9.4
Responses: 11
Ease of Setup
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
9.2
Responses: 10
Ease of Admin
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
9.3
Responses: 10
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Userlane
Userlane
9.7
Responses: 10
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
9.8
Responses: 10
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Userlane
Userlane
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Userlane
Userlane
Feature Not Available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Userlane
Userlane
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
Userlane
Userlane
Feature Not Available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Userlane were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Userlane
Userlane
41.7%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Userlane
Userlane
33.3%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Userlane
Userlane
25.0%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Userlane
G
Executive Sponsor in Computer Software

It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
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