Compare Helpspot and Userlane
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side-by-side comparison of Helpspot vs. Userlane
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Helpspot vs Userlane
- Reviewers felt that Userlane meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlane over Helpspot.
Categories
Shared Categories
Helpspot and Userlane are categorized as Customer Self-Service
Unique Categories
Helpspot is categorized as Help Desk
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Userlane
Responses: 10
Ease of Use
Helpspot
Responses: 9
Userlane
Responses: 11
Ease of Setup
Helpspot
Not enough data availableUserlane
Responses: 10
Ease of Admin
Helpspot
Not enough data availableUserlane
Responses: 10
Quality of Support
Helpspot
Responses: 6
Userlane
Responses: 10
Ease of Doing Business With
Helpspot
Not enough data availableUserlane
Responses: 10
Product Direction (% positive)
Helpspot
Responses: 9
Userlane
Responses: 10
Features
Knowledge Share
Knowledge Base
Helpspot
Userlane
Searchable Articles
Helpspot
Userlane
Community Forums
Helpspot
Userlane
Interactive FAQs & Forums
Helpspot
Userlane
Interaction
Web Portals
Helpspot
Responses: 5
Userlane
Forum to Reponse
Helpspot
Userlane
Tickets and Tagging
Helpspot
Responses: 5
Userlane
Live Chat
Helpspot
Userlane
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Userlane were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Userlane
Mid-Market
(51-1000 emp.)
Helpspot
Userlane
Enterprise
(> 1000 emp.)
Helpspot
Userlane
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Executive Sponsor in Computer Software
It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Discussions
Helpspot has no discussions with answers
Userlane has no discussions with answers
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