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Compare Helpspot and Teamwork Desk

See this
side-by-side comparison of Helpspot vs. Teamwork Desk
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Teamwork Desk
Teamwork Desk
(52)
4.4 out of 5
Teamwork Desk
Star Rating
Helpspot
Helpspot
Teamwork Desk
Teamwork Desk
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Teamwork Desk
Teamwork Desk
Small-Business (75.0% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Teamwork Desk
Teamwork Desk
$7 per agent, per month (billed annually)

Helpspot vs Teamwork Desk

  • Reviewers felt that Teamwork Desk meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Teamwork Desk
Teamwork Desk
Helpspot and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
Teamwork Desk
Teamwork Desk has no unique categories
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Teamwork Desk
Teamwork Desk Pricing
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Teamwork Desk
Teamwork Desk
9.0
Responses: 45
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Teamwork Desk
Teamwork Desk
8.8
Responses: 47
Ease of Setup
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 23
Ease of Admin
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 22
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Teamwork Desk
Teamwork Desk
8.7
Responses: 44
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 22
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Teamwork Desk
Teamwork Desk
9.3
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Teamwork Desk
Teamwork Desk
9.1
Responses: 37
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 38
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 37
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Teamwork Desk
Teamwork Desk
9.1
Responses: 35
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
8.8
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 9
Searchable Articles
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
8.8
Responses: 8
Community Forums
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Teamwork Desk
Teamwork Desk
8.3
Responses: 7
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Teamwork Desk
Teamwork Desk
8.9
Responses: 9
Live Chat
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
7.3
Responses: 5
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Teamwork Desk
Teamwork Desk
8.6
Responses: 29
Verified Feature
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Teamwork Desk
Teamwork Desk
9.1
Responses: 34
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
6.3
Responses: 5
Social Integration
Helpspot
Helpspot
Feature Not Available
Teamwork Desk
Teamwork Desk
Not enough data available
Voice
Helpspot
Helpspot
Feature Not Available
Teamwork Desk
Teamwork Desk
Feature Not Available
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
Teamwork Desk
Teamwork Desk
8.2
Responses: 14
Verified Feature
Customization
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
7.6
Responses: 13
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 16
Verified Feature
Integration
Helpspot
Helpspot
Not enough data available
Teamwork Desk
Teamwork Desk
8.1
Responses: 7
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Teamwork Desk
Teamwork Desk
7.9
Responses: 28
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Teamwork Desk
Teamwork Desk
8.7
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Teamwork Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Teamwork Desk
Teamwork Desk
75.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Teamwork Desk
Teamwork Desk
21.2%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Teamwork Desk
Teamwork Desk
3.8%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Teamwork Desk
Teamwork Desk Industry
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Teamwork Desk
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Teamwork Desk
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Teamwork Desk
Teamwork Desk Discussions
Monty the Mongoose crying
Teamwork Desk has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Teamwork Desk
Teamwork Desk Screenshots
Ask Helpspot a QuestionContact HelpspotAsk Teamwork Desk a QuestionContact Teamwork Desk
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