Compare Helpspot and Teamwork Desk
See this
side-by-side comparison of Helpspot vs. Teamwork Desk
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Teamwork Desk | |
| Star Rating | Helpspot | Teamwork Desk |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Teamwork Desk Small-Business (75.0% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Teamwork Desk $7 per agent, per month (billed annually) |
Helpspot vs Teamwork Desk
- Reviewers felt that Teamwork Desk meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Helpspot.
Categories
Shared Categories
Helpspot and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
Teamwork Desk has no unique categories
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
‐
‐
Free Trial
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Teamwork Desk
Responses: 45
Ease of Use
Helpspot
Responses: 9
Teamwork Desk
Responses: 47
Ease of Setup
Helpspot
Not enough data availableTeamwork Desk
Responses: 23
Ease of Admin
Helpspot
Not enough data availableTeamwork Desk
Responses: 22
Quality of Support
Helpspot
Responses: 6
Teamwork Desk
Responses: 44
Ease of Doing Business With
Helpspot
Not enough data availableTeamwork Desk
Responses: 22
Product Direction (% positive)
Helpspot
Responses: 9
Teamwork Desk
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
Teamwork Desk
Responses: 37
Verified Feature
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
Teamwork Desk
Responses: 38
Verified Feature
Workflow
Helpspot
Responses: 8
Verified Feature
Teamwork Desk
Responses: 37
Verified Feature
Response Automation
Helpspot
Responses: 9
Verified Feature
Teamwork Desk
Responses: 35
Verified Feature
SLA Management
Helpspot
Teamwork Desk
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
Teamwork Desk
Responses: 36
Verified Feature
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
Teamwork Desk
Responses: 36
Verified Feature
Customer and Contacts Database
Helpspot
Teamwork Desk
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Teamwork Desk
Responses: 9
Searchable Articles
Helpspot
Teamwork Desk
Responses: 8
Community Forums
Helpspot
Teamwork Desk
Interactive FAQs & Forums
Helpspot
Teamwork Desk
Interaction
Web Portals
Helpspot
Responses: 5
Teamwork Desk
Responses: 7
Forum to Reponse
Helpspot
Teamwork Desk
Tickets and Tagging
Helpspot
Responses: 5
Teamwork Desk
Responses: 9
Live Chat
Helpspot
Teamwork Desk
Responses: 5
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
Teamwork Desk
Responses: 29
Verified Feature
Email to Case
Helpspot
Responses: 8
Verified Feature
Teamwork Desk
Responses: 34
Verified Feature
Chat/Live Support
Helpspot
Teamwork Desk
Responses: 5
Social Integration
Helpspot
Teamwork Desk
Voice
Helpspot
Teamwork Desk
Platform
Mobile User Support
Helpspot
Teamwork Desk
Responses: 14
Verified Feature
Customization
Helpspot
Teamwork Desk
Responses: 13
Verified Feature
User, Role, and Access Management
Helpspot
Teamwork Desk
Responses: 16
Verified Feature
Integration
Helpspot
Teamwork Desk
Responses: 7
Verified Feature
Reporting
Helpspot
Responses: 8
Verified Feature
Teamwork Desk
Responses: 28
Verified Feature
Dashboards
Helpspot
Responses: 8
Verified Feature
Teamwork Desk
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Teamwork Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Teamwork Desk
Mid-Market
(51-1000 emp.)
Helpspot
Teamwork Desk
Enterprise
(> 1000 emp.)
Helpspot
Teamwork Desk
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Kristen G.
Administrator in Marketing and Advertising
Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Elyssa R.
User in Information Technology and Services
On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)
Top Alternatives
Discussions
Helpspot has no discussions with answers
Teamwork Desk has no discussions with answers
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