Compare Helpspot and TeamSupport 
Featured Products
At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
Starting at $699.00 3 Agents Per Year
$29.00 1 agent / month
Helpspot
Star Rating
(17)4.0 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $699.00 3 Agents Per Year
Learn more about HelpspotTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansHelpspot vs TeamSupport
- Reviewers felt that TeamSupport meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Helpspot.
Pricing
Entry-Level Pricing
Helpspot
Up to 3 Agents
Starting at $699.00
3 Agents Per Year
Everything is included for one price.
Change agent tiers at any time. Hosted in the US, EU, or on-premise.
- Hosted or on-premise, same price
- U.S. based email & phone support
- No costly add-ons or limits
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Helpspot
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.5
13
8.7
806
Ease of Use
8.5
13
8.8
808
Ease of Setup
7.3
5
8.6
402
Ease of Admin
9.3
5
8.8
391
Quality of Support
8.5
9
8.9
730
Has the product been a good partner in doing business?
Not enough data
9.2
395
Product Direction (% positive)
5.5
13
8.9
803
Features by Category
Ticket and Case Management
8.3
12
|
Verified
9.0
467
|
Verified
9.1
11
|
Verified
8.8
467
|
Verified
8.5
11
|
Verified
8.6
445
|
Verified
8.3
12
|
Verified
8.5
417
|
Verified
8.1
6
|
Verified
8.4
327
|
Verified
7.6
12
|
Verified
8.7
450
|
Verified
7.6
11
|
Verified
8.8
451
|
Verified
7.8
6
|
Verified
8.7
352
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.2
9
|
Verified
8.6
359
|
Verified
8.2
11
|
Verified
8.9
418
|
Verified
6.3
5
8.4
261
|
Verified
Feature Not Available
8.3
203
|
Verified
Feature Not Available
8.5
119
|
Verified
Platform
Not enough data
7.6
154
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
158
|
Verified
7.7
10
|
Verified
8.4
378
|
Verified
8.0
9
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
Feature Not Available
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
8.0
5
8.5
168
Not enough data
8.5
159
Feature Not Available
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Feature Not Available
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpspot and TeamSupport are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Service Platforms, Digital Customer Onboarding, Conversational Support, Customer Success, Live Chat, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Helpspot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.5%
Primary/Secondary Education
12.5%
Wholesale
6.3%
Sports
6.3%
Law Practice
6.3%
Other
31.3%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
Helpspot has no discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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