Compare Helpspot and Support Hero
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side-by-side comparison of Helpspot vs. Support Hero
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Support Hero | |
| Star Rating | Helpspot | Support Hero |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Support Hero Small-Business (60.0% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Support Hero No pricing information available |
Helpspot vs Support Hero
- Reviewers felt that Support Hero meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Helpspot.
Categories
Shared Categories
Helpspot and Support Hero are categorized as Customer Self-Service
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Responses: 9
Support Hero
Responses: 5
Ease of Use
Helpspot
Responses: 9
Support Hero
Responses: 5
Ease of Setup
Helpspot
Not enough data availableSupport Hero
Not enough data availableEase of Admin
Helpspot
Not enough data availableSupport Hero
Not enough data availableQuality of Support
Helpspot
Responses: 6
Support Hero
Responses: 5
Ease of Doing Business With
Helpspot
Not enough data availableSupport Hero
Not enough data availableProduct Direction (% positive)
Helpspot
Responses: 9
Support Hero
Responses: 5
Features
Knowledge Share
Knowledge Base
Helpspot
Support Hero
Searchable Articles
Helpspot
Support Hero
Community Forums
Helpspot
Support Hero
Interactive FAQs & Forums
Helpspot
Support Hero
Interaction
Web Portals
Helpspot
Responses: 5
Support Hero
Forum to Reponse
Helpspot
Support Hero
Tickets and Tagging
Helpspot
Responses: 5
Support Hero
Live Chat
Helpspot
Support Hero
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Support Hero were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Support Hero
Mid-Market
(51-1000 emp.)
Helpspot
Support Hero
Enterprise
(> 1000 emp.)
Helpspot
Support Hero
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
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Other
0.0%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
User in Computer & Network Security
Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Top Alternatives
Discussions
Helpspot has no discussions with answers
Support Hero has no discussions with answers
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