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Compare Helpspot and Support Hero

See this
side-by-side comparison of Helpspot vs. Support Hero
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Support Hero
Support Hero
(5)
4.7 out of 5
Support Hero
Star Rating
Helpspot
Helpspot
Support Hero
Support Hero
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Support Hero
Support Hero
Small-Business (60.0% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Support Hero
Support Hero
No pricing information available

Helpspot vs Support Hero

  • Reviewers felt that Support Hero meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Support Hero
Support Hero
Helpspot and Support Hero are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
Support Hero
Support Hero has no unique categories
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Support Hero
Support Hero Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Support Hero
Support Hero
9.0
Responses: 5
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Support Hero
Support Hero
9.3
Responses: 5
Ease of Setup
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Ease of Admin
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Support Hero
Support Hero
9.7
Responses: 5
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Support Hero
Support Hero
10.0
Responses: 5
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Support Hero
Support Hero
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Support Hero
Support Hero
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
Support Hero
Support Hero
Not enough data available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Support Hero were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Support Hero
Support Hero
60.0%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Support Hero
Support Hero
40.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Support Hero
Support Hero
0%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Support Hero
Support Hero Industry
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Support Hero
G
User in Computer & Network Security

Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Support Hero
Support Hero Discussions
Monty the Mongoose crying
Support Hero has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Support Hero
Support Hero Screenshots
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