Reduce your software costs by 18% overnight

Compare Helpspot and SnapEngage

See this
side-by-side comparison of Helpspot vs. SnapEngage
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Star Rating
Helpspot
Helpspot
SnapEngage
SnapEngage
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
SnapEngage
SnapEngage
From $16 per user / per month

Helpspot vs SnapEngage

  • Reviewers felt that SnapEngage meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of SnapEngage over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
SnapEngage
SnapEngage
Helpspot and SnapEngage are categorized as Customer Self-Service
Unique Categories
Helpspot
Helpspot is categorized as Help Desk
SnapEngage
SnapEngage is categorized as SAP App Center and Live Chat
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Ask a Question

Have questions for Helpspot and SnapEngage?

Start a private conversation.
Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
8.8
Responses: 18
Searchable Articles
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
8.4
Responses: 16
Community Forums
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
SnapEngage
SnapEngage
8.8
Responses: 17
Forum to Reponse
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
8.8
Responses: 12
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
SnapEngage
SnapEngage
8.6
Responses: 16
Live Chat
Helpspot
Helpspot
Not enough data available
SnapEngage
SnapEngage
9.8
Responses: 21
Reviewers' Company Size
Reviewers of both Helpspot and SnapEngage were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

SnapEngage
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
Downloads
Helpspot
Helpspot Downloads
No downloads provided
SnapEngage
SnapEngage Downloads
No downloads provided
Ask Helpspot a QuestionContact HelpspotAsk SnapEngage a QuestionContact SnapEngage
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community