3.9 out of 5
4.5 out of 5
|Entry Level Price|
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
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