Reduce your software costs by 18% overnight

Compare Helpspot and ServiceNow Now Platform

See this
side-by-side comparison of Helpspot vs. ServiceNow Now Platform
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, ServiceNow Now Platform rates 4.0/5 stars with 248 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
ServiceNow Now Platform
ServiceNow Now Platform
(248)
4.0 out of 5
ServiceNow Now Platform
Star Rating
Helpspot
Helpspot
ServiceNow Now Platform
ServiceNow Now Platform
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
ServiceNow Now Platform
ServiceNow Now Platform
Enterprise (78.1% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
ServiceNow Now Platform
ServiceNow Now Platform
No pricing information available

Helpspot vs ServiceNow Now Platform

  • Reviewers felt that ServiceNow Now Platform meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that ServiceNow Now Platform is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow Now Platform over Helpspot.
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
ServiceNow Now Platform
ServiceNow Now Platform Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
ServiceNow Now Platform
ServiceNow Now Platform
8.5
Responses: 222
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
ServiceNow Now Platform
ServiceNow Now Platform
7.8
Responses: 221
Ease of Setup
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
7.7
Responses: 69
Ease of Admin
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
8.2
Responses: 70
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
ServiceNow Now Platform
ServiceNow Now Platform
8.1
Responses: 185
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
8.3
Responses: 71
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
ServiceNow Now Platform
ServiceNow Now Platform
8.1
Responses: 216
Features
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Searchable Articles
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Community Forums
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Forum to Reponse
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Live Chat
Helpspot
Helpspot
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for ServiceNow Now Platform were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
ServiceNow Now Platform
ServiceNow Now Platform
3.9%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
ServiceNow Now Platform
ServiceNow Now Platform
18.0%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
ServiceNow Now Platform
ServiceNow Now Platform
78.1%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
ServiceNow Now Platform
ServiceNow Now Platform Industry
Information Technology and Services
30.5%
Hospital & Health Care
7.3%
Higher Education
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
47.2%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate.

ServiceNow Now Platform
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

ServiceNow Now Platform
GI
User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
ServiceNow Now Platform
ServiceNow Now Platform Discussions
Monty the Mongoose crying
ServiceNow Now Platform has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
ServiceNow Now Platform
ServiceNow Now Platform Screenshots
No screenshots provided
Ask Helpspot a QuestionContact HelpspotRequest More InformationRequest More Information
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community