Compare Helpspot and ServiceNow Now Platform
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side-by-side comparison of Helpspot vs. ServiceNow Now Platform
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, ServiceNow Now Platform rates 4.0/5 stars with 248 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  ServiceNow Now Platform | |
| Star Rating | Helpspot | ServiceNow Now Platform |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | ServiceNow Now Platform Enterprise (78.1% of reviews) |
| Entry Level Price | Helpspot No pricing information available | ServiceNow Now Platform No pricing information available |
Helpspot vs ServiceNow Now Platform
- Reviewers felt that ServiceNow Now Platform meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow Now Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow Now Platform over Helpspot.
Categories
Shared Categories
Helpspot and ServiceNow Now Platform are categorized as Customer Self-Service
Unique Categories
Helpspot is categorized as Help Desk
ServiceNow Now Platform is categorized as Survey, Cloud Platform as a Service (PaaS), Subscription Management, Portals, Test Automation, Application Performance Monitoring (APM), Configuration Management, Low-Code Development Platforms, Mobile Development Platforms, Cloud Communication Platforms, Life Insurance Policy Administration Systems, Task Management, API Management, Bot Platforms, Encryption, Workflow Management, Other Integrated Development Environments (IDE), and Enterprise Wiki
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
Helpspot
Responses: 9
ServiceNow Now Platform
Responses: 222
Ease of Use
Helpspot
Responses: 9
ServiceNow Now Platform
Responses: 221
Ease of Setup
Helpspot
Not enough data availableServiceNow Now Platform
Responses: 69
Ease of Admin
Helpspot
Not enough data availableServiceNow Now Platform
Responses: 70
Quality of Support
Helpspot
Responses: 6
ServiceNow Now Platform
Responses: 185
Ease of Doing Business With
Helpspot
Not enough data availableServiceNow Now Platform
Responses: 71
Product Direction (% positive)
Helpspot
Responses: 9
ServiceNow Now Platform
Responses: 216
Features
Knowledge Share
Knowledge Base
Helpspot
ServiceNow Now Platform
Searchable Articles
Helpspot
ServiceNow Now Platform
Community Forums
Helpspot
ServiceNow Now Platform
Interactive FAQs & Forums
Helpspot
ServiceNow Now Platform
Interaction
Web Portals
Helpspot
Responses: 5
ServiceNow Now Platform
Forum to Reponse
Helpspot
ServiceNow Now Platform
Tickets and Tagging
Helpspot
Responses: 5
ServiceNow Now Platform
Live Chat
Helpspot
ServiceNow Now Platform
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for ServiceNow Now Platform were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Helpspot
ServiceNow Now Platform
Mid-Market
(51-1000 emp.)
Helpspot
ServiceNow Now Platform
Enterprise
(> 1000 emp.)
Helpspot
ServiceNow Now Platform
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Information Technology and Services
30.5%
Hospital & Health Care
7.3%
Higher Education
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
47.2%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate.
Nathan N.
Administrator in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
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Discussions
Helpspot has no discussions with answers
ServiceNow Now Platform has no discussions with answers
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