Compare Helpspot vs Salesforce Knowledge

See this
comparison of Helpspot vs. Salesforce Knowledge
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
One time license fee
 
Optional costs
user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Helpspot
One time license fee
Optional costs
user/month (billed annually)
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.8
Ease of Use
Ease of Use
8.1
8.1
Ease of Setup
Ease of SetupNot enough data available
7.5
Ease of Admin
Ease of AdminNot enough data available
7.8
Quality of Support
Quality of Support
7.8
8.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
Product Direction (% positive)
Product Direction (% positive)
4.8
8.5
Meets Requirements
Helpspot
8.3
Salesforce Knowledge
8.8
Ease of Use
Helpspot
8.1
Salesforce Knowledge
8.1
Ease of Setup
Helpspot
Not enough data available
Salesforce Knowledge
7.5
Ease of Admin
Helpspot
Not enough data available
Salesforce Knowledge
7.8
Quality of Support
Helpspot
7.8
Salesforce Knowledge
8.1
Ease of Doing Business With
Helpspot
Not enough data available
Salesforce Knowledge
8.3
Product Direction (% positive)
Helpspot
4.8
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Helpspot
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
Helpspot
Not enough data available
Salesforce Knowledge
8.8
Community Forums
Helpspot
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Helpspot
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Helpspot
6.7
Salesforce Knowledge
8.7
Forum to Reponse
Helpspot
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
Helpspot
7.3
Salesforce Knowledge
8.0
Live Chat
Helpspot
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
45.5%
Helpspot
Small-Business
20.0%
Mid-Market
70.0%
Enterprise
10.0%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.3%
 
Sports
10.0%
Internet
18.2%
 
Primary/Secondary Education
10.0%
Textiles
9.1%
 
Law Practice
10.0%
Insurance
9.1%
 
Human Resources
10.0%
Information Technology and Services
9.1%
 
Other
0.0%
Other
27.3%
Helpspot
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

The ease of use. Also, the cost of the software is very good.

Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
Most Helpful Critical Review
User in Sports

some of the lay out is a little less intuitive than i would have liked

Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Helpspot
Most Helpful Favorable Review
Administrator

The ease of use. Also, the cost of the software is very good.

Most Helpful Critical Review
User in Sports

some of the lay out is a little less intuitive than i would have liked

Salesforce Knowledge
Most Helpful Favorable Review
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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2 of 3
3 of 3
No screenshots provided
Salesforce Knowledge
No screenshots provided
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