Compare Helpspot and Salesforce Essentials
See this
side-by-side comparison of Helpspot vs. Salesforce Essentials
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Salesforce Essentials rates 4.1/5 stars with 460 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Helpspot |  Salesforce Essentials Optimized for quick response | |
| Star Rating | Helpspot | Salesforce Essentials |
| Market Segments | Helpspot Mid-Market (70.0% of reviews) | Salesforce Essentials Small-Business (82.4% of reviews) |
| Entry Level Price | Helpspot No pricing information available | Salesforce Essentials $25 per user / month |
Helpspot vs Salesforce Essentials
- Helpspot and Salesforce Essentials both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Helpspot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Essentials over Helpspot.
Categories
Shared Categories
Helpspot and Salesforce Essentials are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
Salesforce Essentials is categorized as CRM, Live Chat, Outbound Call Tracking, and G Suite for Sales
Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Salesforce Essentials
$25per user / month
‐
Free Trial
Ratings
Meets Requirements
Helpspot
Responses: 9
Salesforce Essentials
Responses: 369
Ease of Use
Helpspot
Responses: 9
Salesforce Essentials
Responses: 370
Ease of Setup
Helpspot
Not enough data availableSalesforce Essentials
Responses: 180
Ease of Admin
Helpspot
Not enough data availableSalesforce Essentials
Responses: 180
Quality of Support
Helpspot
Responses: 6
Salesforce Essentials
Responses: 346
Ease of Doing Business With
Helpspot
Not enough data availableSalesforce Essentials
Responses: 180
Product Direction (% positive)
Helpspot
Responses: 9
Salesforce Essentials
Responses: 365
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Responses: 9
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Ticket response user experience
Helpspot
Responses: 8
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Workflow
Helpspot
Responses: 8
Verified Feature
Salesforce Essentials
Responses: 20
Verified Feature
Response Automation
Helpspot
Responses: 9
Verified Feature
Salesforce Essentials
Responses: 20
Verified Feature
SLA Management
Helpspot
Salesforce Essentials
Attachments/Screencasts
Helpspot
Responses: 9
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Ticket Collaboration
Helpspot
Responses: 9
Verified Feature
Salesforce Essentials
Responses: 19
Verified Feature
Customer and Contacts Database
Helpspot
Salesforce Essentials
Responses: 22
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Salesforce Essentials
Responses: 28
Searchable Articles
Helpspot
Salesforce Essentials
Responses: 27
Community Forums
Helpspot
Salesforce Essentials
Interactive FAQs & Forums
Helpspot
Salesforce Essentials
Interaction
Web Portals
Helpspot
Responses: 5
Salesforce Essentials
Responses: 16
Forum to Reponse
Helpspot
Salesforce Essentials
Tickets and Tagging
Helpspot
Responses: 5
Salesforce Essentials
Responses: 28
Live Chat
Helpspot
Salesforce Essentials
Responses: 18
Communication Channels
Customer Portal
Helpspot
Responses: 7
Verified Feature
Salesforce Essentials
Email to Case
Helpspot
Responses: 8
Verified Feature
Salesforce Essentials
Responses: 21
Verified Feature
Chat/Live Support
Helpspot
Salesforce Essentials
Responses: 5
Social Integration
Helpspot
Salesforce Essentials
Responses: 17
Verified Feature
Voice
Helpspot
Salesforce Essentials
Responses: 14
Platform
Mobile User Support
Helpspot
Salesforce Essentials
Responses: 38
Verified Feature
Customization
Helpspot
Salesforce Essentials
Responses: 35
Verified Feature
User, Role, and Access Management
Helpspot
Salesforce Essentials
Integration
Helpspot
Salesforce Essentials
Responses: 28
Verified Feature
Reporting
Helpspot
Responses: 8
Verified Feature
Salesforce Essentials
Responses: 26
Verified Feature
Dashboards
Helpspot
Responses: 8
Verified Feature
Salesforce Essentials
Responses: 29
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Salesforce Essentials were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Salesforce Essentials
Mid-Market
(51-1000 emp.)
Helpspot
Salesforce Essentials
Enterprise
(> 1000 emp.)
Helpspot
Salesforce Essentials
Reviewers' Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Marketing and Advertising
7.9%
Computer Software
6.0%
Information Technology and Services
5.8%
Financial Services
5.1%
Construction
3.9%
Other
71.3%
Reviews
Most Helpful Favorable Review
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Nia E.
User in Telecommunications
It never failed to amaze me how quick this system was
Most Helpful Critical Review
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Administrator in Education Management
I don't like how long it seemed to take to know where to find things and the report feature is difficult to navigate for a infrequent user.
Top Alternatives
Discussions
Helpspot has no discussions with answers
How do I know if Essentials is the right CRM for my business?
1 comment
Offical Response from Salesforce Essentials
Essentials is right for your small business if you're wanting to bring all of your customer sales and support data in one place, as opposed to keeping...Read more
What if I need both sales and customer support ?
1 comment
Offical Response from Salesforce Essentials
That's the beauty of Essentials - the $25/month price includes both sales and customer support! Once you've closed the sale, you're able to provide the best...Read more
Can I send mass emails to my customers with Essentials? Is there a way to manage email campaigns?
1 comment
Offical Response from Salesforce Essentials
Yes. With campaign management and list emails, you can send up to 1,000 emails a day. Because Essentials comes equipped with campaign management, you can...Read more
Learning about Business Software?
Ask the community
By proceeding, you agree to our Terms of Use and Privacy Policy
