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Compare Helpspot and Salesforce Essentials

See this
side-by-side comparison of Helpspot vs. Salesforce Essentials
based on preference data from user reviews. Helpspot rates 3.9/5 stars with 11 reviews. By contrast, Salesforce Essentials rates 4.1/5 stars with 460 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Salesforce Essentials
Salesforce Essentials
(460)
4.1 out of 5
Salesforce Essentials
Optimized for quick response
Star Rating
Helpspot
Helpspot
Salesforce Essentials
Salesforce Essentials
Market Segments
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Salesforce Essentials
Salesforce Essentials
Small-Business (82.4% of reviews)
Entry Level Price
Helpspot
Helpspot
No pricing information available
Salesforce Essentials
Salesforce Essentials
$25 per user / month

Helpspot vs Salesforce Essentials

  • Helpspot and Salesforce Essentials both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Helpspot is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Essentials over Helpspot.
Categories
Shared Categories
Helpspot
Helpspot
Salesforce Essentials
Salesforce Essentials
Helpspot and Salesforce Essentials are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
Salesforce Essentials
Salesforce Essentials is categorized as CRM, Live Chat, Outbound Call Tracking, and G Suite for Sales
Pricing
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
Salesforce Essentials
Salesforce Essentials Pricing
Salesforce Essentials
$25per user / month
Free Trial
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Ratings
Meets Requirements
Helpspot
Helpspot
8.3
Responses: 9
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 369
Ease of Use
Helpspot
Helpspot
8.1
Responses: 9
Salesforce Essentials
Salesforce Essentials
7.5
Responses: 370
Ease of Setup
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
6.6
Responses: 180
Ease of Admin
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
6.8
Responses: 180
Quality of Support
Helpspot
Helpspot
7.8
Responses: 6
Salesforce Essentials
Salesforce Essentials
7.3
Responses: 346
Ease of Doing Business With
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
7.7
Responses: 180
Product Direction (% positive)
Helpspot
Helpspot
4.8
Responses: 9
Salesforce Essentials
Salesforce Essentials
7.4
Responses: 365
Features
Ticket and Case Management
Ticket creation user experience
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.7
Responses: 21
Verified Feature
Ticket response user experience
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 21
Verified Feature
Workflow
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.0
Responses: 20
Verified Feature
Response Automation
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.6
Responses: 20
Verified Feature
SLA Management
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
Not enough data available
Attachments/Screencasts
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 21
Verified Feature
Ticket Collaboration
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 19
Verified Feature
Customer and Contacts Database
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.9
Responses: 22
Verified Feature
Knowledge Share
Knowledge Base
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 28
Searchable Articles
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.5
Responses: 27
Community Forums
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Interactive FAQs & Forums
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Interaction
Web Portals
Helpspot
Helpspot
6.7
Responses: 5
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 16
Forum to Reponse
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
Feature Not Available
Tickets and Tagging
Helpspot
Helpspot
7.3
Responses: 5
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 28
Live Chat
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 18
Communication Channels
Customer Portal
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Salesforce Essentials
Salesforce Essentials
Not enough data available
Email to Case
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 21
Verified Feature
Chat/Live Support
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.3
Responses: 5
Social Integration
Helpspot
Helpspot
Feature Not Available
Salesforce Essentials
Salesforce Essentials
8.5
Responses: 17
Verified Feature
Voice
Helpspot
Helpspot
Feature Not Available
Salesforce Essentials
Salesforce Essentials
8.8
Responses: 14
Platform
Mobile User Support
Helpspot
Helpspot
Feature Not Available
Salesforce Essentials
Salesforce Essentials
8.2
Responses: 38
Verified Feature
Customization
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
8.4
Responses: 35
Verified Feature
User, Role, and Access Management
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
Not enough data available
Integration
Helpspot
Helpspot
Not enough data available
Salesforce Essentials
Salesforce Essentials
7.5
Responses: 28
Verified Feature
Reporting
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.0
Responses: 26
Verified Feature
Dashboards
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Salesforce Essentials
Salesforce Essentials
9.1
Responses: 29
Verified Feature
Reviewers' Company Size
Reviewers of Helpspot were most often representing companies in the Mid-Market segment, while reviewers for Salesforce Essentials were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Helpspot
Helpspot
20.0%
Salesforce Essentials
Salesforce Essentials
82.4%
Mid-Market
(51-1000 emp.)
Helpspot
Helpspot
70.0%
Salesforce Essentials
Salesforce Essentials
15.3%
Enterprise
(> 1000 emp.)
Helpspot
Helpspot
10.0%
Salesforce Essentials
Salesforce Essentials
2.3%
Reviewers' Industry
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Salesforce Essentials
Salesforce Essentials Industry
Marketing and Advertising
7.9%
Computer Software
6.0%
Information Technology and Services
5.8%
Financial Services
5.1%
Construction
3.9%
Other
71.3%
Reviews
Most Helpful Favorable Review
Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Salesforce Essentials
Nia E.
User in Telecommunications

It never failed to amaze me how quick this system was

Most Helpful Critical Review
Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Salesforce Essentials
GC
Administrator in Education Management

I don't like how long it seemed to take to know where to find things and the report feature is difficult to navigate for a infrequent user.

Discussions
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Salesforce Essentials
Salesforce Essentials Discussions
How do I know if Essentials is the right CRM for my business?
1 comment
Offical Response from Salesforce Essentials
Essentials is right for your small business if you're wanting to bring all of your customer sales and support data in one place, as opposed to keeping...Read more
What if I need both sales and customer support ?
1 comment
Offical Response from Salesforce Essentials
That's the beauty of Essentials - the $25/month price includes both sales and customer support! Once you've closed the sale, you're able to provide the best...Read more
Can I send mass emails to my customers with Essentials? Is there a way to manage email campaigns?
1 comment
Offical Response from Salesforce Essentials
Yes. With campaign management and list emails, you can send up to 1,000 emails a day. Because Essentials comes equipped with campaign management, you can...Read more
Screenshots
Helpspot
Helpspot Screenshots
Salesforce Essentials
Salesforce Essentials Screenshots
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