3.9 out of 5
4.1 out of 5
Optimized for quick response
|Entry Level Price|
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
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