Compare Helpspot vs Salesforce Customer Self-Service

See this
comparison of Helpspot vs. Salesforce Customer Self-Service
based on data from user reviews. Helpspot rates 3.9/5 stars with 10 reviews. Salesforce Customer Self-Service rates 4.1/5 stars with 72 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
One time license fee
 
Optional costs
user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Helpspot
One time license fee
Optional costs
user/month (billed annually)
Free Trial
Salesforce Customer Self-Service
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.4
Ease of Use
Ease of Use
8.1
8.0
Ease of Setup
Ease of SetupNot enough data available
8.5
Ease of Admin
Ease of AdminNot enough data available
8.5
Quality of Support
Quality of Support
7.8
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
Product Direction (% positive)
Product Direction (% positive)
4.8
6.6
Meets Requirements
Helpspot
8.3
Salesforce Customer Self-Service
8.4
Ease of Use
Helpspot
8.1
Salesforce Customer Self-Service
8.0
Ease of Setup
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.5
Ease of Admin
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.5
Quality of Support
Helpspot
7.8
Salesforce Customer Self-Service
8.3
Ease of Doing Business With
Helpspot
Not enough data available
Salesforce Customer Self-Service
9.1
Product Direction (% positive)
Helpspot
4.8
Salesforce Customer Self-Service
6.6

Features

Knowledge Share
Knowledge Base
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.3
Searchable Articles
Helpspot
Not enough data available
Salesforce Customer Self-Service
7.6
Community Forums
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.0
Interactive FAQs & Forums
Helpspot
Not enough data available
Salesforce Customer Self-Service
7.8
Interaction
Web Portals
Helpspot
6.7
Salesforce Customer Self-Service
8.1
Forum to Reponse
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.1
Tickets and Tagging
Helpspot
7.3
Salesforce Customer Self-Service
8.5
Live Chat
Helpspot
Not enough data available
Salesforce Customer Self-Service
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.0%
31.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.0%
44.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
23.6%
Helpspot
Small-Business
20.0%
Mid-Market
70.0%
Enterprise
10.0%
Salesforce Customer Self-Service
Small-Business
31.9%
Mid-Market
44.4%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
60.0%
Non-Profit Organization Management
8.3%
 
Sports
10.0%
Financial Services
8.3%
 
Primary/Secondary Education
10.0%
Computer Software
8.3%
 
Law Practice
10.0%
Retail
6.9%
 
Human Resources
10.0%
Entertainment
6.9%
 
Other
0.0%
Other
61.1%
Helpspot
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Salesforce Customer Self-Service
Non-Profit Organization Management
8.3%
Financial Services
8.3%
Computer Software
8.3%
Retail
6.9%
Entertainment
6.9%
Other
61.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kenneth H.
Administrator in Information Technology and Services

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned

User

Very very easy way to have a bunch of different information and platforms in one. Able to access everything. One of my favorite softwares I’ve ever used

Most Helpful Critical Review
Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Monica V.
User

navigation is non-user friendly. Lots of clicks are necessary to find information.

 
Helpspot
Most Helpful Favorable Review
Kenneth H.
Administrator in Information Technology and Services

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned

Most Helpful Critical Review
User

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Salesforce Customer Self-Service
Most Helpful Favorable Review
User

Very very easy way to have a bunch of different information and platforms in one. Able to access everything. One of my favorite softwares I’ve ever used

Most Helpful Critical Review
Monica V.
User

navigation is non-user friendly. Lots of clicks are necessary to find information.

Screenshots

 
1 of 3
2 of 3
3 of 3
No screenshots provided
Salesforce Customer Self-Service
No screenshots provided
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